Rogers Ignite Gigabit Very... very Slow Speeds

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Moderator
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Posts: 1,007

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Hello, @emodz

 

Welcome to the Rogers Community Forums!

 

I can imagine how disappointing it is to only get a fraction of the speeds you are supposed to be getting for your internet service. This is definitely not the experienced we have envisioned for you.

 

We'd like to help you resolve your speed issues and improve your experience. We'll need a bit more information to better assist you.

 

  • Are you connecting via Ethernet or Wi-Fi when the speed tests were done? If Ethernet can you confirm the rating of your Ethernet cable? If Wi-Fi, are you mainly using 2.4G or 5G Wi-Fi?
  • Do you notice slow speeds on all of your devices tested? How many devices are connected to the internet on average?
  • Are you connecting to the Rogers Gateway Modem or are you using your own router?

We look forward to your response!

 

RogersTony

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Posts: 3

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Ethernet direct to the rogers gateway modem with cat 7 cable. I used to get pretty consistent gigabit even on speed tests before but this year it is not the case. I tried another speed test today from speedtest.net and also using the speed test on rogers page and both show around 130mb/s with an upload of only 3. Also the ping has very high consistent jitter of around 40ms. Not sure what has changed this year as prior it was always running just fine.

 

Hopefully we can get this issue resolved! If gigabit service isn't possible right now then there's no point in paying for it.  I'll gladly switch my plan to a cheaper 100mbit if that's all I can reasonably get.

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Re: Rogers Ignite Gigabit Very... very Slow Speeds

Hello again, @emodz 

 

Thanks so much for providing us with that info!

 

We'd like to take a closer look at this for you and run some tests on your equipment to see if there are any signal issues affecting your line or in your area that could be causing the poor speeds.

 

Please send a private message to @CommunityHelps  so we can load up your info and get started. Not familiar with our private messaging system? No worries, Click Here.

 

RogersTony

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Re: Rogers Ignite Gigabit Very... very Slow Speeds

I have the same problem as @mscottr. I upgraded to 1GB from 150MB but an receiving nothing close to the advertised speed. Below is the chart of my tests and Docsis printout. Any assistance would be appreciated.

 

Gateway Mode

Connection             Test 1         Test 2            Test 3
Ethernet 4582       32/447/31 30/453/31    41/418/32
5 Ghz                      34/229/27 39/402/30     36/306/26
2.4 Ghz                   40/92/31   57/73/30       37/76/18


Bridged to Archer C9 Router

Connection            Test 1           Test 2            Test 3
Ethernet 4582        36/89/16    32/150/28   17/514/30
Ethernet C9            13/192/30  31/258/19   18/200/30
5 Ghz                       13/231/32  13/465/32   18/429/32
2.4 Ghz                    14/73/32     31/78/32     31/77/32

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM2.0001037.636
2849000000256QAM-11.000233.063
3855000000256QAM-11.400332.676
4861000000256QAM-12.400431.994
5579000000256QAM3.000537.636
6585000000256QAM2.800637.636
7591000000256QAM2.300737.356
8597000000256QAM2.400837.636
9603000000256QAM2.000937.636
10303000000256QAM1.000137.356
11615000000256QAM2.0001137.356
12621000000256QAM1.9001237.636
13633000000256QAM2.0001337.356
14639000000256QAM1.6001437.356
15645000000256QAM1.6001537.636
16651000000256QAM1.4001637.356
17657000000256QAM1.1001737.356
18663000000256QAM0.8001837.356
19669000000256QAM0.6001936.610
20675000000256QAM0.3002037.356
21681000000256QAM-0.4002136.387
22687000000256QAM-0.6002236.610
23693000000256QAM-0.6002336.387
24699000000256QAM-1.2002436.387
25705000000256QAM-1.1002536.610
26711000000256QAM-1.1002636.610
27717000000256QAM-1.5002736.610
28723000000256QAM-1.2002837.356
29825000000256QAM-9.4002934.346
30831000000256QAM-9.8003033.834
31837000000256QAM-10.0003133.834
32843000000256QAM-10.8003233.063
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K290600000YESYESYES1.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
136996000ATDMA - 64QAM37.75046400000
222100000ATDMA - 64QAM40.50013200000
330596000ATDMA - 64QAM37.50036400000
425300000ATDMA - 64QAM40.75023200000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
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Posts: 3

Re: Rogers Ignite Gigabit Very... very Slow Speeds

We have been on Ignite Gigabit since January 2, 2020 and have yet to see download speeds above 500 (usually much lower).  Sometimes our ping time to Discord or League of Legends is abysmal - almost unusable.  Our Zoom calls regularly get dropped due to poor connectivity.  Have been on the phone and in numerous chats with Rogers service, but so far no progress.

 

Please help!

 

DOCSIS WAN

This menu displays both upstream and downstream signal parameters

DOCSIS Overview
Network Access Permitted
DHCP Lease Time 😧 07 H: 00 M: 00 S: 00
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 256QAM -0.700 7 36.387
2 855000000 256QAM -2.700 3 33.957
3 861000000 256QAM -3.500 4 33.487
4 579000000 256QAM -0.900 5 36.387
5 585000000 256QAM -1.000 6 36.387
6 849000000 256QAM -2.200 2 34.346
7 597000000 256QAM -1.000 8 36.387
8 603000000 256QAM -1.400 9 36.610
9 609000000 256QAM -1.200 10 36.387
10 615000000 256QAM -0.800 11 36.610
11 621000000 256QAM -0.900 12 36.610
12 633000000 256QAM -1.700 13 36.387
13 639000000 256QAM -1.600 14 36.610
14 645000000 256QAM -1.800 15 36.387
15 651000000 256QAM -1.900 16 36.610
16 657000000 256QAM -1.700 17 36.610
17 663000000 256QAM -1.600 18 36.387
18 669000000 256QAM -1.600 19 36.387
19 675000000 256QAM -1.500 20 36.610
20 681000000 256QAM -1.000 21 36.387
21 687000000 256QAM -0.700 22 36.387
22 693000000 256QAM -0.900 23 36.387
23 699000000 256QAM -1.000 24 36.387
24 705000000 256QAM -1.000 25 36.610
25 711000000 256QAM -0.900 26 37.356
26 717000000 256QAM -1.300 27 36.610
27 723000000 256QAM -1.300 28 36.610
28 825000000 256QAM -2.400 29 35.084
29 831000000 256QAM -2.200 30 35.084
30 837000000 256QAM -2.000 31 34.926
31 843000000 256QAM -1.900 32 34.484
32 279000000 256QAM 1.300 1 37.636
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 0.799999
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 33.250 4 6400000
2 22100000 ATDMA - 64QAM 36.250 1 3200000
3 30596000 ATDMA - 64QAM 33.500 3 6400000
4 25300000 ATDMA - 64QAM 36.250 2 3200000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
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Re: Rogers Ignite Gigabit Very... very Slow Speeds

Hello, @sesinger & @gbowering.

 

Welcome to Rogers Community Forums, and I hope you all are staying well and safe!

 

Thank you for posting your speed issue and the signal levels in the Community. 

 

@sesinger - Before upgrading to 1 Gbps package, were you getting full speed on 150 Mbps package? Are you testing the speed on a wired connection? Have you tried testing the speed on multiple devices both wired and wireless?

 

@gbowering - It's disappointing that numerous contacts with us haven't resulted in a resolution. Do you have an open ticket for this issue?

 

We can further run a few tests for you both, please feel free to send us a private message at @CommunityHelps. You can find details about our private messaging in this blog

 

Cheers,

RogersMoin

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Re: Rogers Ignite Gigabit Very... very Slow Speeds

My kids were complaining about latency during gaming, which is why we upgraded to gigabit in the first place. I though we might need a bigger pipeline. Since we switched At the beginning of January our speed has remained consistently bad. I just ran a Speedtest.net test and got 67.93 Mbps down and only 1.70 up.
Definitely a serious discrepancy between what we are paying for and what we are getting.
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Re: Rogers Ignite Gigabit Very... very Slow Speeds

Rogers has been the worst for this. Internet keeps dropping connection, have to reset the modem multiple times a week just to maintain a stable connection. Speeds barely break 100 mbps download. There is no excuse, I have had Bell in the same building and unit and always got speeds of 800+ on their Gig connection (which I am completely fine with) and consistent connection. Only switched to Rogers for the promo but now it seems not to be worth it. I would rather pay the extra $ with Bell and receive the product I want. 

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Re: Rogers Ignite Gigabit Very... very Slow Speeds

After months of complaining, I did get manage to convince Rogers that there was a problem. We did have a technician run a new wire to the house and apparently Rogers installed another node in our neigbourhood.

Speedtest.net just recorded a download speed of 29 Mbps and an upload speed of 5.6

Sometimes we get close to what we are paying for, but it's very, very rare.

 

Believe me, if I could get Bell gigabit in my neigbourhood, I would leave Rogers and never look back.

 

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Re: Rogers Ignite Gigabit Very... very Slow Speeds

same issue here... I was on phone with a tech he said he was getting 1gb... my tests WIRED are getting max 30mbs.  are we getting ripped-off