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Rogers Ignite Gigabit Very... very Slow Speeds

ToxikRick
I Plan to Stick Around

I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows no more than 37mbs-72mbs.

 

I got to the point of having a tech come out, and he did a bunch of speed tests and said there wasn't an issue. He said I will never get more than 50mbs with the 2.4ghz, and I would have to go on 5g. I tried that when he left, and same speeds... until it dropped. Now I'm going from no service, to 10-15mbs. Even Rogers speed test is showing 30mbs-57mbs now.

 

I'm at a loss... hoping for help here. Anyone else experiencing these issues in my area?

 

I will post this just in case... as I've seen it posted by others:

 

 
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 615000000 256QAM 6.000 11 35.780
2 849000000 256QAM 7.700 2 35.780
3 855000000 256QAM 6.700 3 35.595
4 861000000 256QAM 6.100 4 35.595
5 579000000 256QAM 4.800 5 35.595
6 585000000 256QAM 5.100 6 35.595
7 591000000 256QAM 5.400 7 35.780
8 597000000 256QAM 5.900 8 35.780
9 603000000 256QAM 5.700 9 35.780
10 609000000 256QAM 5.900 10 35.595
11 303000000 256QAM -0.100 1 37.356
12 621000000 256QAM 6.100 12 35.595
13 633000000 256QAM 6.200 13 35.780
14 639000000 256QAM 6.100 14 35.595
15 645000000 256QAM 6.300 15 35.780
16 651000000 256QAM 6.000 16 35.780
17 657000000 256QAM 6.300 17 35.780
18 663000000 256QAM 6.300 18 35.780
19 669000000 256QAM 6.900 19 35.595
20 675000000 256QAM 6.800 20 35.780
21 681000000 256QAM 7.200 21 36.387
22 687000000 256QAM 7.200 22 36.387
23 693000000 256QAM 7.100 23 35.780
24 699000000 256QAM 7.000 24 36.387
25 705000000 256QAM 7.100 25 36.610
26 711000000 256QAM 6.800 26 35.780
27 717000000 256QAM 7.000 27 35.780
28 723000000 256QAM 6.500 28 35.780
29 825000000 256QAM 6.700 29 35.595
30 831000000 256QAM 7.100 30 35.780
31 837000000 256QAM 7.600 31 35.780
32 843000000 256QAM 7.500 32 36.387
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 248600000 YES YES YES 1.299999
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 36996000 ATDMA - 64QAM 41.500 3 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

*Added Labels*

88 REPLIES 88

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Mufeedf
I've Been Around

Sorry for the long post, just trying to be as detailed as possible for you to be able to analyze the problem. Same issue as everyone else on the 1Gb speed. Not getting advertised package speed. Below are the details for the issue and the tests performed:

Note: I do not have the downstream and upstream stats as I will be switching the modem today.

 

  • Hardware used for the tests: 3 different laptops, a desktop, 2 cell phones. All devices are between 4-1 years old (so they support 5G signal).
  • Test performed: ran the speed tests many times (6-10 times) on each individual device separately. 3 speed sites per device for comparison (on speedtest.net, Fast.com, google speed test). All tests were performed
    • Laptop 1 - with Ethernet cable (Cat5e and Cat6 were used): speeds between 160-210Mbps. Network card is gigabet capable.
    • Laptop 1 - on wifi: same above result.I got 300 once only.
    • Laptop 2 - on Ethernet and wifi: same above results.
    • Dekstop: same result.
    • 2 cellphones: same result.
    • Laptop 3 (the newest) no Ethernet port, wifi only: speeds between 350 -500Mbps.
       
  • For the 2nd test, I connected 2 devices at the same time, and ran the speed tests simultaneously. Result was 200/2 = 100Mbps per device. Or 160 on one, and 5 on the other…etc. basically the added up to 200-210 collectively.

 

That’s right, 500Mb on wifi, but 200 on Ethernet. It made no sense to anyone (including tech support). Even if the laptop had AC wireless (not sure if it does), this is not testing the transmission rate between the laptop and the router, but the download and upload speeds from the internet, in which case Ethernet should be king (not wifi).

 

Called tech support twice. The first one acknowledged that something is not right with the connection (from his end) and scheduled a tech. Tech shows up, plugs his "$500" testing tool, and says "look its showing 900" and leaves. He ofcourse tells my wife the generic stuff about number of devices connected, location of wifi, interference…etc, even though none of these were factors in my tests. All tests performed with a max of 2 devices connected at the same time, nothing streaming or anything, same room as modem, wired and wireless.

 

2nd call with tech support, he acknowledged that something is not right as well (after all the standard troubleshooting, factory reset…etc), especially if I am getting higher speed on wifi than wired. Also something is not right if only 1 wireless device is capable of hitting 450-500, when a wired device couldnt. so he advised to change the modem/router.

 

Getting my modem replaced today, but I have a feeling this will change nothing. What I would like to note is since this move is mandated by our condo board starting this month, what will happen when all 150 units are on the same plan, potentially same line??

 

Note: please don’t say that it is advertised for "up to 1Gbps" speed. Because this would imply that the consumer is an idiot (excuse my language) and that he is being taken for a ride. If we use that language, then might as well give consumers 1Mbps speed and say "well we advertise that it is UP to 1Gbps, so it can be anything from 1-1000". I do not even expect to get 800Mbps, but barely reach only 200 on a wired connection, with only 1 device connected to router (let alone wireless), is not reasonable.

Re: Rogers Ignite Gigabit Very... very Slow Speeds

nbalusani
I Plan to Stick Around

I agree with you. I am having the same issue as you and I live in condo with over 200 apartments. Might be sharing the single line  and causing this issues. Tech guy come and tested told this as well. But Technical department does not agree  with this and they advertise speeds.

Re: Rogers Ignite Gigabit Very... very Slow Speeds

os3rules
I Plan to Stick Around

Hi - I have the Gigabit Internet and I am getting slow(ish) speeds, nothing has been over 400 Meg for months now.  I am not ready to blame the modem (yet) because I suspect that there may be more to this. 

 

Firstly, I have 3 computers on my network - my desktop, a media server, and my laptop. 

 

The desktop is my working system and I have used it to measure my internet speed for over a year now.  My speed has reduced to the point where my average speed for Aug 2019 was 277.34 Meg (all measurements taken with Speedtest - multiple times with the best one recorded).

 

Recently, I started measuring the internet speed on my laptop and on the server.  Since these are "smaller" systems I have been using EDGE with fast.com to do the measurement. 

 

The laptop was showing speeds of 500-600 Meg and the server got as high as 1.7 Gig !!  This seems ridiculous.

 

The issue is that the laptop and server seem to have faster speeds than my desktop when they are all connected to the same switch and thus to the same router.

 

So - on the desktop I; switched ports, changed the cable, updated the drivers, etc. and it made no difference at all.

 

I'm stumped. I realize that the measurements with fast.com may not be reliable, but I have a year of measurement using speedtest, and my internet speed keeps getting slower.  My only thought now is that the network card in the desktop needs to be changed in order to get faster speeds.

 

Any help would be appreciated. Thanks in advance.

Re: Rogers Ignite Gigabit Very... very Slow Speeds

Hey @os3rules!

 

I've been in quite a similar boat myself! Seeing the PC I was gaming with for so long have speeds begin to depreciate over time, despite no changes when other devices in the home were working just fine. It can be difficult to troubleshoot but I'm hoping the steps I took to resolve it can help you.

 

After several months of monitoring I noticed the speeds were dropping not long after OS upgrades. In the end, the issue was related to generic network drivers installed after the Creator's Update for Windows 10. I visited the manufacturer's website for my motherboard and did a clean install of their drivers, factory reset my modem and voila, problem solved. Went from getting 350 Mbps max to over 860 Mbps.

 

Hoping this helps, though I will admit it's not the only fix available for single device experiencing low throughput, just my experience. Perhaps there are others in the Community who've experienced the same issue have managed to isolate a different source for the problem.

 

@RogersAndy

Re: Rogers Ignite Gigabit Very... very Slow Speeds

HutchFam
I Plan to Stick Around

I Just had the new ignite internet and tv service installed in my house and i didnt realize that my internet would be worse. Was on 500 mbps and i got that on wifi and about 200-300 wired depending on traffic. Now im getting 200 mbps on wifi and less that 20-30mbps wired. Have done some research and inthink the MoCA will work hut i noticed that the modem from rogers isnt MoCA enabled. So i would need to buy the Adapter but does rogers provide this service along with the ignite so that i can have a wired home network aswell?