Update to my issue.
I had a tech come in today. tested and agreed that it was slow. He added a "tamper" on the co-ax cable as he said the signal was too high. He immediacy ended up getting 600Mbps! The little device was added at the modem.
Do you see any changes here?
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Receiver||FFT type||Subcarr 0 Frequency(MHz)||PLC locked||NCP locked||MDC1 locked||PLC power(dBmv)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Bandwidth|
|1||30596000||ATDMA - 64QAM||38.000||1||6400000|
|2||38596000||ATDMA - 64QAM||41.250||3||3200000|
|3||23700000||ATDMA - 64QAM||38.000||2||6400000|
|Channel Index||State||lin Digital Att||Digital Att||BW (sc's*fft)||Report Power||Report Power1_6||FFT Size|
@Shafeen the downstream levels have dropped by about 0.5 dB, the upstream numbers have increased by 6 dB, which is a lot, but, still well within specs. Thats more than a little strange, unless the attenuator that he added only affects the upstream levels. I've never seen an attenutaor that does that.
The question is, what if anything did that do for your download/upload test results?
I have a really poor HSI F2 Graph, I am paying for the 500u package and currently getting 195mbps download and 22mbps upload. I have received a credit for the last (15) days of . service. finally had a tech put in a request for the maintenance team today, due to the bad F2 graph.
Is there anything you can assist with from your end to make sure they finally fix this issue? I have literally been have sluggish internet issues now, on and off, for (2) years .... very frustrating. Luckily I have received a few credits when it was really bad, but still.
Just did a new test and am getting 600Mbps / 22Mbps.
How is it that all the tech needed to do was add an attenuator? What If I had not bothered calling a tech. I would never had gotten the speeds I am supposed to....
woohoo, did you ask the CSR to check the modem's provisioning? Just curious if you had a chance to pose the question?
Oh yeah ... lol But it seems a very good question, I am still not sure what they did but I am enjoying Youtube streaming without issues at all, no stuttering at all and I downloaded FarCry5 in like 6 minutes, after that it downloaded in the background. Yes, this certainly is a large improvement.