Rogers Hitron CODA-4582 Hardware

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 2

Re: Rogers Hitron CODA-4582 Hardware

Thanks for the reply!

 

1. We're on Ignite 500u which is 500 Mb/s Down, 20 Mb/s Up. The Gigabit is listed as an option but is +$30/month. It's what I originally signed up for on Live Chat, I didn't feel like $30 more is worth going from fast to lightning fast aha

 

3. it's on 2.0.10.27, I tried asking for a newer one but I think I have to join the trial for that?

 

4. I get this: "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-QOS=1.1;CM-VER=3.1;" - all the time among other errors.

 

5. 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 651000000 256QAM 3.900 16 37.356
2 849000000 256QAM 1.300 2 34.926
3 855000000 256QAM 1.100 3 35.084
4 861000000 256QAM 0.500 4 34.346
5 579000000 256QAM 2.600 5 37.636
6 585000000 256QAM 2.700 6 37.356
7 591000000 256QAM 2.900 7 37.356
8 597000000 256QAM 3.300 8 37.636
9 603000000 256QAM 3.600 9 37.636
10 609000000 256QAM 3.600 10 37.636
11 615000000 256QAM 4.100 11 37.636
12 621000000 256QAM 4.100 12 37.636
13 633000000 256QAM 3.600 13 37.356
14 639000000 256QAM 3.900 14 37.636
15 645000000 256QAM 4.000 15 37.636
16 303000000 256QAM -0.700 1 35.595
17 657000000 256QAM 4.000 17 37.356
18 663000000 256QAM 3.900 18 37.356
19 669000000 256QAM 4.400 19 37.636
20 675000000 256QAM 4.500 20 37.356
21 681000000 256QAM 4.400 21 37.356
22 687000000 256QAM 4.000 22 37.356
23 693000000 256QAM 3.700 23 37.356
24 699000000 256QAM 4.400 24 37.356
25 705000000 256QAM 3.800 25 37.636
26 711000000 256QAM 3.400 26 36.610
27 717000000 256QAM 3.200 27 36.610
28 723000000 256QAM 3.300 28 36.387
29 825000000 256QAM 1.300 29 35.084
30 831000000 256QAM 1.300 30 35.084
31 837000000 256QAM 0.900 31 35.084
32 843000000 256QAM 1.000 32 35.084
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 0.400002
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 23700000 ATDMA - 64QAM 40.000 2 6400000
2 38595746 ATDMA - 64QAM 43.000 3 3200000
3 30596000 ATDMA - 64QAM 40.000 1 6400000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K
1 DISABLED 0.5000 0.0000 0.0000 -inf -1.0000 4K

 

6. By provisioned do you mean what speed being sent to the modem? During speedtests on speedtests.net it can reach 600mbps if I'm lucky but it ramps up to it incredibly slowly most of the time but is usually stuck around 300mbps all day.

 

7. Running it for 5mins didn't show any packet loss but I'll run it longer. 

 

8. Right now the CODA is in bridge mode but I recently tried enabling IPv6 on my ASUS router with the setting on 'Native', it didn't change a thing with the connection. I had tried changing the CODA between the different settings as well 'Dual, IPv4, IPv6' without the ASUS and it didn't make a difference.

 

10. From what I can see it looks like the coax comes in from outside, goes into a two-way splitter, then there's two coax cables connected to it, one goes upstairs to one 4K Nextbox, the other goes to a splitter that's a double -3.5dB where the 2nd 4K Nextbox and the CODA are connected. The CODA is in bridge mode and connected to my ASUS router with a CAT 6 cable, they're basically right next to each other. I've tried other ethernet cables too, nothing helped. The cabling in the house is RG6 and the CODA has one black dot. 

Resident Expert
Resident Expert
Posts: 6,026

Re: Rogers Hitron CODA-4582 Hardware

@Hendrycks can you delete the CM-MAC=xx:xx:xx:xx:xx:xx data?  That is specific to the modem and shouldn't be left out in an open forum.

 

 

To answer some of the questions:

 

3. Yes, to run a trial version you would have to sign up for the trials program, which isn't a big deal to do.

 

4. As indicated in the mac addresses, your modem is connected to a Casa Sytems CMTS, so, you would be able to see much faster rates from that CMTS.

 

5. The modem is using DOCSIS 3.1 on the downstream, DOCSIS 3.0 on the upstream as DOCSIS 3.1 on the upstream side will be deployed in a few weeks (hopefully). That shift from 3.0 to 3.1 should improve the upstream rates. So, the DOCSIS 3.0 downstream signal levels and signal noise ratios are ok even though the modem isn't using those channels. The modem is using the OFDM downstream channel.  The frequency and power data for the OFDM channels is not correct as shown in the user display at the current time, but, apparently tech support can see the correct OFDM data.

 

The upstream signal levels are a little high for a modem thats running DOCSIS 3.1 on the downstream. The CMTS is in charge of the upstream signal levels and commands the modem to increase or decrease the power output level to meet an inbound 0 dBmv signal level at the CMTS. I believe the signal to noise ratio of the upstream channels at the CMTS are supposed to be 25 dB or greater. So, its a little interesting that the upstream levels are running at 40 dBmV instead of the typical 30 dBmV that I've seen with this modem. You could ask tech support if there is any noise issue with your modem and with your neighbors modems that run off of the same local tap. Usually there are around 4 to 6 homes running off of the same tap. You or one of your neighbors probably has a waist high cable pedastal just off of their driveway, or you're connected to the same tap at the utility pole. If there is a noise issue that would explain the higher output power at the modem, and might explain the upload rate instability.

 

6. Its strange that there is a slow ramp up on the speedtest. That should pop up pretty quickly and stay at the final level for the majority of the test.

 

7. Running Pingplotter for a 24 hour period will show the base ping time (latency) in the very early morning hours and the potentially higher times in the late afternoon and evening. That higher latency would be an indication of upload congestion at the CMTS, which will result in slow download and uploads. Keep in mind that TCP/IP is essentially a send and respond type of system. A packet is sent by the CMTS, the modem responds, "Ok, send the next". If the upload side is heavily congested at the CMTS, that will slow the response time and potentially result in a retransmission by the CMTS, slowing this down even further. So, the pingplot can be used to some extent to determine if latency is a problem at your CMTS, but it needs a long run to see the changes in latency that occur during the day.  Just to note, the latency changes on a day to day basis, so, although you can generalize, low latency in the early morning hours, higher latency in the afternoon and evening hours, those times where you see higher latency will change from day to day. 

 

8. Are you able to get IPV6 running on the router? The following settings can be used:

 

Connection type Native
DHCP-PD Enable


IPv6 LAN Setting
LAN IPv6 Address No entry this will fill in on its own after a reboot where the router negotiates with the CMTS.
LAN Prefix Length No entry this will fill in on its own after a reboot where the router negotiates with the CMTS.
LAN IPv6 Prefix      No entry this will fill in on its own after a reboot where the router negotiates with the CMTS.
Auto Configuration Setting Stateless / Stateful I've tested both in the past and prefer to run stateful as it offers more protection for IPV6 operations


IPv6 DNS Setting


Connect to DNS Server Automatically   Disable    If this is enabled the router and connected devices will use ISP's IPV6 DNS
IPv6 DNS Server 1     2620:0:ccc::2    (OpenDNS)   Note:  these can be set in a different order, or, you may 
IPv6 DNS Server 2     2620:0:ccd::2    (OpenDNS)               prefer to use your own IPV6 DNS.
IPv6 DNS Server 3     2001:4860:4860:0:0:0:0:8888    (Google)


Auto Configuration Setting


Enable Router Advertisement Enable

 

Note that after you fill in or enable the settings as shown above, you have to reboot the router so that it picks up the IPV6 IP address from the CMTS.


10. With that cable setup you have a -7 dB drop from the incoming cable to the modem. Thats pretty interesting as it would put the original signal levels around 10/11 dBmV. Thats a little high and it could probably be dropped with an attenuator, however, over time, as the external RG6 or RG11 cable degrades, those levels will very slowly drop, so, having them above 0 dBmV to start with is fine, 10/11 dB might be a little too high.

 

Are you running the 2.4 Ghz network on the router? If so, separate the modem and router using something like a 10 foot Cat 6 cable. I have mine connected in that fashion, sitting about 8 to 9 feet apart. The modem does have additional shielding to protect the DOCSIS tuner from the 2.4 Ghz networks, but, this is worth experimenting with, to determine if the routers 2.4 Ghz network is causing some grief for the modem.

 



I Plan to Stick Around
Posts: 14

Re: Rogers Hitron CODA-4582 Hardware

@RogersDave - I'd like to remind you that on April 21st, you specifically said firmware 2.0.10.26T2 was known to have the Guest WIFI bug and "..wait until Monday when I'll start pushing out the latest firmware (2.0.10.27) to everybody which resolves this issue". Of course we now know firmware 2.0.10.27 did not resolve the bug. Then I was told firmware 2.0.10.29 would resolve the bug. Again the same thing. Come on, a regression bug that has existed at least since April, and it still exists after all this time, numerous releases, and countless assurances?

 

I do not know who is responsible for what and perhaps your hands are tied. However, obviously patiently waiting means no results, so who do I need to escalate this to?

I've Been Around
Posts: 1

Re: Rogers Hitron CODA-4582 Hardware

Ok hello!

 

How do I proceed to get the latest firmware?

 

Thanks a lot!

I've Been Here Awhile
Posts: 4

Re: Rogers Hitron CODA-4582 Hardware

I have version 29 but I don't have the USB functionality displayed.  Could you please push this functionality to my modem?

I've Been Around
Posts: 1

Re: Rogers Hitron CODA-4582 Hardware

What the heck is the bottom button on the front for? 2 arrows pointing at each other?

I Plan to Stick Around
Posts: 54

Re: Rogers Hitron CODA-4582 Hardware


@Deftonesman wrote:

What the heck is the bottom button on the front for? 2 arrows pointing at each other?


WPS?

I Plan to Stick Around
Posts: 11

Re: Rogers Hitron CODA-4582 Hardware

I have CODA modem

2.0.10.27

 

Every couple hours lost IPv4 address(no device can get IPv4 address, IPv6 is okay)

reboot doesnt help

set IP stack from Dual to IPv4 only doesn’t help.

 

to fix, only way is to factory reset modem and re-setup again.

 

im on regular gateway mode, please fix.

 

 

Rogers Employee borford
Rogers Employee
Posts: 145

Re: Rogers Hitron CODA-4582 Hardware

I set a manual IP address on one computer and it resolved the issue, so you could try that.

 

Brian

I'm a Reliable Contributor
Posts: 338

Re: Rogers Hitron CODA-4582 Hardware

Hello @RogersDave and others

 

Could someone please tell me what the fastest speed the Rogers Coda modem supports for wifi? I need to get a USB 3.0 wifi card and wanted to know what speed to get.

 

Also, any recommendations for a wifi card would be appreciated. I currently have this one and want to upgrade it: https://www.linksys.com/us/p/P-AE3000/

 

Thank you