Rogers Hitron CODA-4582 Hardware

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I Plan to Stick Around
Posts: 45

Re: Rogers Hitron CODA-4582 Hardware

Hi. Thank you for your reply.

1. I'll make shortcut here. I've already done the ping test to CMTS, and to 8.8.8.8 on wire connection to the modem . I observed packet drops between me and CMTS

2.The router that I use is Asus GT AC2900, which is a new router, after I've replaced my Netgear router, but same issue with drops.

 

3. The most interesting point is the nature of the problem.

So before I have my last modem replaced, I've experienced internet drops/ packets loss, every 6 minutes and 40 seconds EXACTLY. Now with the new modem, I do see this behaviour happening twice a day only. At arounf 11 AM and around 12:30 PM for period of 5 minutes, and then it's gone for the day.

There is no issue in my house in terms of electronic devices which can introduce noise.

 

4. Yes I do use VPN for work. But at the same rate I observed packet loss even yesterday when my VPN was off.

 

This is what I cannot understand, why it's always the timing so accurate? Why it happened avery 7 minutes, and now two times per day at 10:30 and 12:30 give or take?

 

 

Please find below my signal levels:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000QAM2561.900738.605
2597000000QAM2561.599838.983
3603000000QAM2561.200938.605
4579000000QAM2561.599538.605
5585000000QAM2561.599638.605
6279000000QAM2565.599138.983
7609000000QAM2561.2991038.605
8615000000QAM2561.5001138.605
9621000000QAM2561.2991238.983
10633000000QAM2562.0991338.983
11639000000QAM2562.0001438.605
12645000000QAM2561.7991538.605
13651000000QAM2562.0001638.605
14657000000QAM2562.0001738.605
15663000000QAM2561.7001838.605
16669000000QAM2561.5991938.605
17675000000QAM2561.5002038.983
18681000000QAM2561.2992138.605
19687000000QAM2561.2992238.605
20693000000QAM2561.4002338.983
21699000000QAM2561.2002438.605
22705000000QAM2560.9002538.605
23711000000QAM2560.7992638.605
24717000000QAM2561.0002738.605
25723000000QAM2560.0002837.636
26825000000QAM2561.9002938.605
27831000000QAM2561.9003038.605
28837000000QAM2561.5003138.605
29843000000QAM2561.0993238.605
30849000000QAM2561.799238.983
31855000000QAM2561.299338.983
32861000000QAM2560.700438.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES3.099998
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
12590000064QAM36.52026400000
23870000064QAM38.02046400000
33230000064QAM37.52036400000
42110000064QAM36.51013200000
50QAM_NONE----1600000
60QAM_NONE----1600000
70QAM_NONE----1600000
80QAM_NONE----1600000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0OPERATE0.198311.14379.600043.781536.00002K
1DISABLED0.00000.00000.00000.00000.00002K

also here are the logs from my modem (BTW the date and time is wrong on the modem. Can't change it , looks like hardcoded):
No.TimeTypePriorityEvent
111/07/2020 00:19:2866030111AlertCM Certificate Error;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
211/07/2020 01:03:2882000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
311/07/2020 17:07:2468010300ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
411/07/2020 19:00:4282001200WarningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
511/07/2020 22:39:0282000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
611/08/2020 00:05:2966030111AlertCM Certificate Error;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
711/08/2020 02:00:1382001200WarningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=fxxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
811/08/2020 06:15:5382000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
911/08/2020 17:07:2468010300ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
1011/08/2020 19:26:2782000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
1111/08/2020 23:38:5682001200WarningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
1211/09/2020 00:02:5566030111AlertCM Certificate Error;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
1311/09/2020 00:31:4982001200WarningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
1411/09/2020 05:49:3582000200CriticalNo Ranging Response received - T3 time-out;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;
1511/09/2020 12:50:0982001200WarningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xxxxxxxxxxxxxxx;CMTS-MAC=00:17:10:91:46:13;CM-QOS=1.1;CM-VER=3.1;