Thanks for enabling that. There is no USB related entry anywhere in the Basic->Gateway screen(s). I can't do a screen print, so this will have to do.
This menu show the basic settings of the device
|Residential Gateway Function|
I have version 29 but I don't have the USB functionality displayed. Could you please push this functionality to my modem?
I just did.
Once we have firmware 22.214.171.124 available, we'll have to check if this button is missing. I guess we lost it at some point in the firmware train. If someone previously enabled USB (when the button was there), it would stick across version.
If the button is not present even in 126.96.36.199, I'll try to see if I can get a respin (188.8.131.52T2) with that button added.
So I've been patiently waiting for firmware 184.108.40.206 as I was told it would fix the Guest WIFI network issue. Now that my modem is running on this version, I can confirm it's still not fixed.
Seriously, is there any controls in place to prevent breaking things that were working? Or how about a list of issues being worked on? Or better yet, is there a QA group instead of using customers as your guinea pigs?
Yes I am getting annoyed since I've been lied to.
Just a quick update @RogersDave but I've had a return of dropped frames while broadcasting to Twitch since the introduction of .29 - PingPlotter shows the issue starting at the modem with higher than normal latency. I'll run a reboot and see if that clears the issue this week or if it persists.
Rogers 500mbps Package, CODA 4582 - Downloading incredibly slow
Hey, I got Rogers Internet when I moved to a new house on June 9th. Since then I've had countless issues with our two 4K Nextboxes and Internet - I've contacted Rogers live chat a good 18 times, called in 7 times and have had 3 technicians and one....line maintenance tech? Come to our house.
All of the techs say our lines are fine, it's not showing any packet loss, the signal strength is fine, etc. The line technician took my cell # and said he'd call ASAP as he was contacting someone higher up to look into it but it's been 2 weeks since then.
The issue is that our speedtests are usually within 300-600mbps, which I consider decent enough for 500 (it's usually hovering around 300 though). It is inconsistent and the speed definitely shows a very slow ramp up as opposed to immediate 300mbps. The problem occurs that whenever I download from any site, program, etc (Steam, UPlay, Battle.net, etc) I'm downloading at 1.3 MB/s most of the time, sometimes going up to 10 MB/s but it fluctuates a ton. I've tried port forwarding, using my ASUS AC5300 and putting the CODA in bridge mode, replacing the modem, using all different ethernet cables, wired or wireless, changing what server Steam connects to (I've tried a good 30 of them now), etc. Nothing has fixed it.
I'm not sure how I can get this actually fixed as our old place where I lived for 17 years had Rogers with 250mbps and it was actually faster to download because our download speed now is so terrible. It took me 5 hours to download a 1GB demo on my PS4 yesterday on wired because the download speed is so terrible. I even lugged my desktop, laptop and PS4 between houses before we were fully moved to check if it was anything with my devices or the Steam servers etc (the houses are 30mins apart) and sure enough, the speeds at my old house were always stable.
Any help would be greatly appreciated, thanks in advance.
@Hendrycks, this sounds like a challenge, and then some. As usual, there are a few questions to ask.
1. Can you confirm the internet plan that you're on at the current time. The 500 Mb/s plan was used a few months back when the CMTS equipment that serviced some areas had not been updated to the Casa Systems CMTS. That should have been completed long ago so I'm wondering what anyone would be doing on a 500 Mb/s plan these days. So, stupid question, but, whats the advertised download and upload rates for the plan that you're on. Did you originally sign up for the 1Gb/s down 50 Mb/s up plan, only to find out that the plan wasn't technically feasible in your original area?
2. If is is a 500 Mb/s plan, is there any estimate as to when that will shift to the gigabit plan?
3. Can you log into the modem and confirm the current firmware version that is shown on the modem's STATUS tab? Its shown as the "Software version".
4. Can you then navigate to the DOCSIS EVENT page and look for one of the following sequences in the log:
a. CMTS-MAC=00:17:10 which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS), or;
b. any of the following which indicates that you are connected to a Cisco Systems CMTS.
6. CMTS-MAC=e0:2f:6d Note: there may be other Cicso MAC addresses as well which are not on this list yet.
Please let me know what sequence is shown in the log. If you have the CMTS-MAC=00:17:10 sequence in your DOCSIS EVENTS log, that indicates a Casa Systems CMTS. The question at that point is "why are you running 500 Mb/s on the download instead of 1 Gb/s." The 1 Gb/s effectively works out to approx 940 Mb/s after the system overhead.
5. Can you navigate to the DOCSIS WAN tab, copy the downstream and upstream tables and paste them into a post? The copy and paste process will paste in the text contents of the tables. Those tables are the signal levels and signal to noise ratios on the downstream and upstream signal paths. They will also indicate if DOCSIS 3.1 is running at your CMTS, which is the first upstream server that the modem connects to.
6. Depending on what comes out of the questions above, the logical question to tech support might be "what is the modem provisioned for in terms of its download and upload speeds?" I don't know at this point if you've had that discussion with tech support.
7. Food for thought at this point is to download Pingplotter and run it to check the performance of the modem to CMTS path. Here's a post on how to set that up:
Pingplotter will run in Pro mode for 14 days. After that it will drop down to a limited freebie mode unless you decide to purchase a Standard or Pro licence. I run the Standard licence and that works just fine.
If you decide to setup Pingplotter to ping the CMTS, set it to run 1 second ping intervals. That will avoid false packet loss indications due to running pingplotter at less than 1 second intervals. If you're on an unlimited plan, run 1 second ping intervals. If you're on a limited plan, back that interval off to something like 5 or 10 seconds. Please let that run for 24 hours, preferably 48 hours to collect the ping data. You can export that data using the File .... Export Sample Set function. That will export the Pingplotter data file to a location of your choice, which will allow you to reload it in the future to examine it in greater detail. The plot image can be exported using the Edit .... Copy as Image function. You can dump that to something like MS Paint so that you can save the image and attach it to a post. If you're running IPV4 only, that post will be ok. If you're running IPV6, then the first IP address which is your modem address should be wiped out prior to posting it. The time shown on the plot can be adjusted by right clicking on the plot area and selecting a different time display. The calculation time in the upper right hand corner should be set to "Auto" so that it uses the same timeframe for calculation purposes. That keeps the plot and calculated data in sync. Note that pingplotter averages the data when you go past 10 minutes, so it starts out with real data in terms of any ping spikes on the plot, and when you move up in terms of plot time to 30, minutes or beyond, the plot switches automatically to averaged data instead of peak data, and it does so without any warning which is unfortunate.
8. Are you running IPV4 only, or dual stack IPV4 and IPV6?
9. Can you kick the modem into Gateway mode for a speedtest using IPV4 first, and then dual stack IPV4 and IPV6 assuming that you have firmware version 220.127.116.11(?) loaded. I believe that's the first version to have a user selectable IPV4 or dual stack mode. That switch is located in BASIC .... GATEWAY FUNCTION .... Router mode. Please start with one mode and run a speedtest with an ethernet connected pc, using the www.speedtest.net Toronto or Montreal Rogers server, whichever is closer to your home. Then select the other mode, IPV4 or Dual Stack. Save the setting. The modem will take two to three minutes to revert to the other mode. You could just reboot the modem using the ADMIN .... DEVICE RESET .... Reboot function. You should also reboot the pc so that it runs the speedtest using the correct IP address type. Please let me know what those results are for both IPV4 and Dual Stack mode. Those speedtest results should mirror what you would see if the modem was running in Bridge mode with the pc connected via ethernet. If you decide to run that mode, the modem will supply both IPV4 and IPV6 addresses to the pc. To test IPV4 only, you would have to disable IPV6 in the ethernet adapter settings and reboot the modem. The pc would have to secure itself with its own firewall for the duration of the test. After that its time to retreat behind the modem or router firewall. I don't recommend this as a normal practice due to the exposure to the internet, but, for very short test periods there shouldn't be a huge risk.
9. Have a look at the following post regarding downloads with the PS4. If you haven't seen this before, it will hopefully explain the slow downloads with the PS4.
10. Can you describe, in general, the house cable system from cable entry into the home, to where it connects to the modem, and how the modem connects to the Asus router, ie: house ethernet or short commercially produced Cat 5e or Cat 6 cable. Is the house cabling an RG6 cable, or is it RG-59 which has higher losses? Where does the modem sit and where does the router sit? Some users have these spread across the home while others have them almost side by side. Does the modem have a single or double black circular sticker located on the back of the modem near the power cable? That indicates additional shielding was installed over the modem's cable DOCSIS tuner.
Ok, thats it for now. I'll probably have more questions when I have a chance to think about this and see some of the responses.