Rogers Hitron CODA-4582 Hardware

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I Plan to Stick Around
Posts: 114

Re: Rogers Hitron CODA-4582 Hardware

@markopas no, i didnt join the trial, but I did get them to flash me to .24 trial firmware just because its atleast stable for the most part. Slow speeds, but has only gone down once in the last 2 days...

 

I thought about it, but I dont want to get some other buggy firmware in the middle of the night and have any mayjor issues.... I just couldnt use v .13 thats comes loaded on the modems, it was failing every 1-4hrs..

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I Plan to Stick Around
Posts: 38

Re: Rogers Hitron CODA-4582 Hardware

@RogersDave and @CommunityHelps
I called the csr and one of them pushed 2.0.10.24 and I'm running again. Can you please take a look so that I'm not flipped back to 19. @CommunityHelps stated only you can do that.

Thanks again
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I'm Here A Lot
Posts: 6

Re: Rogers Hitron CODA-4582 Hardware

Good to know that a CSR can do it.

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Moderator
Moderator
Posts: 1,185

Re: Rogers Hitron CODA-4582 Hardware

Hello Community,

 

Just for clarification, while Tier 2 can push the firmware, it will not be permanent. When the network does its regular firmware update push, you will be reverted back to the in production firmware if you are not officially signed up for the Firmware Trial through us here @CommunityHelps.

 

Regards,

RogersCorey

^ch

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I Plan to Stick Around
Posts: 38

Re: Rogers Hitron CODA-4582 Hardware

Thanks. I'm aware of that and I've joined the beta. I've had conversations with and the beta forum thread. I'll keep following up with them, but they've asked me to follow up specifically with @RogersDave
I Plan to Stick Around
Posts: 32

Re: Rogers Hitron CODA-4582 Hardware

Thanks for clarifying @RogersCorey,

 

This was actually a big beef of mine while dealing with Twitter support. It seems rather odd that support isn't able to coordinate with the @CommunityHelps department in order to get people onto the beta firmware if it will potentially fix their issues. 

 

Are there any plans to improve the way internal department communications happen that might allow support to facilitate these things? I'm sure support can gather all the same information (MAC address, etc.) and get someone to verbally agree to any terms (or textually via Twitter support for example).

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I'm a Reliable Contributor
Posts: 583

Re: Rogers Hitron CODA-4582 Hardware

I've been wondering this for quite some time since the move to D3.1 last week, but what is the acceptable range for the OFDM PLC power level? 

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I Plan to Stick Around
Posts: 24

Re: Rogers Hitron CODA-4582 Hardware

On .24 firmware right now, until 24, I hadn't noticed missing channels. Pulling over 800mbps down and nearly 50mbps up, with fairly low latency, but missing 2 channels:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1657000000256QAM1.8001738.605
2561000000256QAM2.400238.983
3567000000256QAM2.300338.605
4573000000256QAM2.300438.605
5579000000256QAM2.100538.983
6585000000256QAM2.200638.605
7591000000256QAM2.200738.605
8597000000256QAM2.400838.983
9603000000256QAM2.500938.605
10609000000256QAM2.1001038.605
11615000000256QAM2.2001138.983
12621000000256QAM2.1001238.983
13633000000256QAM2.1001338.605
14639000000256QAM2.0001438.605
15645000000256QAM1.9001538.605
16651000000256QAM2.1001638.983
17555000000256QAM2.500138.605
18663000000256QAM1.9001838.983
19669000000256QAM1.8001938.605
20675000000256QAM1.9002038.605
21681000000256QAM1.7002138.605
24699000000256QAM1.7002438.983
25705000000256QAM1.6002538.605
26711000000256QAM1.1002637.636
27717000000256QAM1.3002737.636
28723000000256QAM0.7002837.636
29825000000256QAM-1.6002936.387
30831000000256QAM-1.9003036.387
31837000000256QAM-1.9003136.387
32843000000256QAM-2.3003236.387
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K290600000YESYESYES3.599998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138595766ATDMA - 64QAM44.00033200000
230596000ATDMA - 64QAM40.50016400000
323700000ATDMA - 64QAM40.00026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
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Resident Expert
Resident Expert
Posts: 6,599

Re: Rogers Hitron CODA-4582 Hardware

@coder_1990 does your modem have a black round sticker on the back of the modem located near the power cord?



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I Plan to Stick Around
Posts: 24

Re: Rogers Hitron CODA-4582 Hardware

No, should I swap it? I haven't had any of these issues until now. Do you think that would fix the issue? I'm going to power cycle it later to see if that helps anything.