Rogers Gaming & Streaming Lab

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Moderator
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Posts: 1,007

Re: Rogers Gaming & Streaming Lab

Hello, @Shleffy

 

Thanks so much for following up with us regarding this matter.

 

Based on the traceroute, hop 4 is the last one within the Rogers network. There does not appear to be any latency showing in hops 1 - 4.

 

It's possible it could be an intermittent issue and may require consecutive traceroutes over a period of 3 - 5 minutes to determine if there is any latency that can be detected within our network.

 

You could also do the traceroutes to www.google.com as well to determine if there is latency within the Rogers network.

 

Regards,

 

CommunityHelps

RogersTony

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Posts: 4

Re: Rogers Gaming & Streaming Lab

Hi @RogersTony !

I'm starting to wrap my head around this. I thought the tracert was used to identify where the hops were, not that you may be looking for the latency, or flat out "Time-outs". Below are Twitch and Google results, keeping in mind that I did reconnect my network and I'm not directly to the modem in bridge mode anymore:

Twitch

Tracing route to yto.contribute.live-video.net [52.223.243.219]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.86.1
2 19 ms 19 ms 16 ms XXXXXXXXXXX 
3 14 ms 15 ms 16 ms 8080-dgw02.ktgc.rmgt.net.rogers.com [66.185.90.69]
4 18 ms 20 ms 21 ms 209.148.233.229
5 101 ms * 36 ms 209.148.233.102
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.


Google

Tracing route to google.com [172.217.164.238]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.86.1
2 18 ms 18 ms 15 ms XXXXXXXXXXXXX
3 15 ms 13 ms 14 ms 8080-dgw02.ktgc.rmgt.net.rogers.com [66.185.90.69]
4 16 ms 17 ms 16 ms 209.148.233.233
5 15 ms 19 ms 17 ms 209.148.233.38
6 * * * Request timed out.
7 23 ms 22 ms 17 ms 74.125.244.161
8 16 ms 20 ms 21 ms 216.239.42.61
9 18 ms 24 ms 18 ms yyz12s05-in-f14.1e100.net [172.217.164.238]

Trace complete.

Best,

 

Chris L

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Posts: 432

Re: Rogers Gaming & Streaming Lab

Thank you @Shleffy.

 

There is latency on the fifth hop there that exceeds 100ms. Assuming this connection isn't through a third party device (as this would make the results unusable for us) can you reach out to us via PM @CommunityHelps?

 

There's some additional tests we would like to run to validate the latency. For more information on our PM system click here.

 

Thanks!

 

@RogersAndy

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Posts: 946

Re: Rogers Gaming & Streaming Lab

From all 3 modems that Rogers supply which one is the better one for online gaming that will give Better ping , latency, response time ?
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I'm Here A Lot
Posts: 7

Re: Rogers Gaming & Streaming Lab

Hi @RogersMike 

 

I hope this is what you were looking for.

 

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
8
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597 MHz
279 MHz
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723 MHz
825 MHz
831 MHz
837 MHz
843 MHz
350 MHz
275600000
38.6 dB
38.8 dB
38.6 dB
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NA
0.7 dBmV
3.2 dBmV
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1.1 dBmV
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0.8 dBmV
3.1 dBmV
NA
256 QAM
256 QAM
256 QAM
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256 QAM
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256 QAM
256 QAM
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256 QAM
OFDM
OFDM
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Posts: 1

Re: Rogers Gaming & Streaming Lab

This is unbearable. This happened couple of months back and I made numerous complaints. I asked for a modem swap, bought a new router and put the modem on bridge mode, tried different DNS. I did everything that is supposed to be done. After like a month, it just magically fixed itself. Again a few months later we are back with the same problem.

 

I use to be able to stream 1080p 60fps 6000Kbps. 0 drop frames  for like 10 hrs straight and now...I can't even do 720p 30fps 3000Kbps. Consistent 64% dropped frame the entire stream. No, its not render lag. It doesn't even hit 30fps stream it's forced to do 10-20 fps.

 

 

 

RogersTwtichInspector.jpg

I am doing another Twitch Inspector test atm of writing and it's the same consistent dropped frames. I have done about 30 tests with different settings with different bitrates since Oct 10 and I get the same results.

 

RogersOBS.jpg

 

This is a list of tests I've been doing and don't pay attention to the number of unstable events. The entire stream is an unstable event.

 

TwtichInspectTests.jpg

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Posts: 6

Re: Rogers Gaming & Streaming Lab

Losing Bitrate While Streaming To Twitch. This is my second time back to this forum to get some help.  For the past month and a half my internet has been having problems streaming to twitch. I've had 4 different techs come to my house and had countless things replaced with still no fix. The techs keep saying there is nothing wrong but I find that hard to believe.  When my internet was working I was able to stream at 1080p 60fps at 8000 bitrate. I currently cannot go 10 seconds without dropping a major amount of frames. 

 

I'm not too sure how to find the upstream and downstream chart on the ignite modem so it wont be attached but i do have the twitch traceroute and the ping to google. Any help with this would be greatly appreciated.5a633f8ac0b556c1c8bebe515d71b8b6.png0fbfe9b991244bc726a8ea570124bb73.png7e02b2fddb1241856280752287487e3e.png 

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Posts: 1,007

Re: Rogers Gaming & Streaming Lab

Hello, @lethalsniper, @mr_wood, @aasar, & @Koma

 

Welcome to the Rogers Community Forums! - @aasar 🙂

 

@lethalsniper - All of our modems are capable of online gaming but I would recommend the latest modem which is the XB6 made by Technicolor which has the Broadcom chipset.

 

@mr_wood - Thanks so much for providing us with the signal levels to the modem. They appear to be within the optimal specification. Please follow the steps outlined in our Troubleshooting Latency knowledge base article. Please provide us with the results of a ping test and a traceroute to google using the command prompt.

 

@aasar@Koma  - I can understand how frustrating it is trying to stream when you are dropping frames. We'll need to take a look at the signal levels on your modem to determine if there is an RF issue that may be causing poor performance. Please take a look at our Troubleshooting a Slow or Intermittent Connection and provide us with the signal levels for your modem.

 

@Koma - Thanks so much for providing us with the traceroutes to Google and Twitch. There does not appear to be any latency over 100 ms in the results you've sent. It's possible this could be an intermittent issue, in that case, you may need to run consecutive traceroutes over a period of 3 - 5 minutes to either Google or Twitch. If you are able to detect latency over 100 ms in any of these tests, please provide us with the results of the tests showing latency so we can review it.

 

We look forward to reviewing your results!

 

RogersTony

 

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Posts: 946

Re: Rogers Gaming & Streaming Lab

How can I get this XB6 Technicolor modem ? When I go into a Rogers store they say I cannot get this modem unless I switch to Rogers ignite but I know some people who have this modem without switching to ignite @RogersTony
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Posts: 946

Re: Rogers Gaming & Streaming Lab

Anyone using the XB6 Technicolor for gaming if so how would you compare it to the coda modem .. is it better / worse ?