Rogers Gaming & Streaming Lab

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sturrock_matt
I've Been Around
Posts: 1

Re: Rogers Gaming & Streaming Lab

"Teredo is unable to qualify" Xbox live multiplayer on PC connection issues with Windows 10

 

Hi , and thank you for your help looking into this.

 

I have been trying to play  Forza Horizon 4 online using Xbox Game Pass on my pc. I have a direct connection through an ethernet cable and speed test show 60ms latency over 300 Mbps upload and 14 Mbps  speeds. 

 

The 2 errors I received when do test on Xbox Networking settings is as follows. 

 

NAT Type

"Teredo unable to qualify. this could block you from playing multiplayer games. Click here for more info"

https://support.xbox.com/help/Hardware-Network/connect-network/troubleshoot-party-chat

 

Server connectivity

"Blocked... This could block you from playing multiplayer games Click here for more info"

https://support.xbox.com/help/Hardware-Network/connect-network/server-connectivity-xbox-app-displays...

 

I completed the troubleshooting steps I could find on these pages but with no luck. 

 

Any help would be appreciated. Here are my PC specs

 

Windows 10 Home 64 bit

Processor Intel Core i5-4670K CPU @ 3.4GHz

8 GB DDR3 Ram

Radeon RX 570 Series with 8gb dedicated video card memory. 

Gigabyte Z87X-D3H ATX LGA1150 Z87 DDR3 3PCI-E16 3PCI-E1 HDMI CrossFireX/SLI SATA3 USB3.0 Motherboard

the game installed and running off of a Samsung SSD 860 EVO

 

Thank you

ezjay001
I've Been Here Awhile
Posts: 2

Re: Rogers Gaming & Streaming Lab

We have been with Rogers for about 5 years now (5 years ago we swapped from Bell). Back then the requirement for better internet in gaming/streaming wasn't as intense as it is now. For 2 years I have been back and forth with live chat, twitter support and phone support agents trying to find fixes, these come back as "We couldn't find anything, it all looks fine on our end. Or the most famous one, there is nothing we can do with the evidence you showed us".


When it comes to streaming most sites have to buffer even at 480p but on a good day we don't have this issue. On bad days the video won't even load at its lowest quality setting so we have to watch tv or dvds as its dead.

Currently when gaming on any platform there is major bufferbloat, ping spikes from ranges of 33-300, and packet loss which makes games unplayable (freezes and has to catch back up, unable to move, stuff happening that we don't see on my end). Most of these issues come and go but they are persistent to the point where you would feel like you are playing on European servers due to the delay at times (getting shot around walls, and the kill cams show you were out in the open "But I'm on 33 ping on east coast servers". 

 

google ping.PNGaverage test.PNGrogersdc.pnginterTEST.PNG

 


Basic information about our usage and network:

  • We game/stream on mobile phone, PS4 and PC
  • Streaming services like netflix, youtube, twitch and spotify
  • We pay for 500 down and 50 up
  • The modem is a Coda-4582
  • 2 smart tvs, 1 desktop gaming pc, 2 phones, a chrome book, a tablet, a ps4 and a nintendo switch are on the network

Games where the issues occur:

  • League of Legends
  • Any Call Of Duty Game
  • Overwatch
  • Fortnite
  • PubG
  • Apex Legends
  • Destiny 2
  • Diablo 3
  • Monster Hunter World
  • Hero Wars
  • Minecraft
  • Many more that i shouldn't have to list

 

 

 

Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)1609000000QAM256-1.0001040.9462849000000QAM2561.599240.9463855000000QAM2561.400340.9464861000000QAM2561.500440.3665579000000QAM256-1.000540.9466585000000QAM256-1.000640.3667591000000QAM256-1.000740.3668597000000QAM256-1.099840.3669603000000QAM256-0.799940.36610279000000QAM256-1.799140.36611615000000QAM256-0.7001140.94612621000000QAM256-0.5991240.94613633000000QAM256-0.2001340.94614639000000QAM256-0.5991440.94615645000000QAM256-0.2001540.36616651000000QAM256-0.0991640.94617657000000QAM256-0.0991740.36618663000000QAM256-0.0991840.36619669000000QAM2560.2991940.94620675000000QAM2560.2992040.36621681000000QAM2560.5002140.94622687000000QAM2560.2992240.94623693000000QAM2560.2992340.36624699000000QAM2560.0002440.36625705000000QAM256-0.0992540.36626711000000QAM2560.0002640.36627717000000QAM256-0.2992740.36628723000000QAM256-0.4002840.94629825000000QAM2561.5992940.94630831000000QAM2561.5993040.36631837000000QAM2562.0003140.94632843000000QAM2561.7993240.366OFDM Downstream Overview Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)0NANANONONONA14K275600000YESYESYES-1.500000Upstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth13059600064QAM46.0203640000023699600064QAM45.5204640000032210000064QAM44.7601320000042530000064QAM45.5102320000050QAM_NONE----160000060QAM_NONE----160000070QAM_NONE----160000080QAM_NONE----1600000

 

OFDM/OFDMA Overview

Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size0DISABLED0.00000.00000.00000.00000.00002K1DISABLED0.00000.00000.00000.00000.00002K

 

 

 

 

If anymore info is required let me know and I can try to provide it.

DarkCrusade6
I've Been Around
Posts: 1

Re: Rogers Gaming & Streaming Lab

Hello!
I'm an Affiliate streamer on Twitch, and lately my internets upload speed hasn't been the best.  I have the Ignite 300, speedtests are always good but when I do a Twitch Bandwidth Test their just really bad for some reason.  I've checked numerous times for driver updates and such, restarted and even factory reset my router/modem and nothing seems to have improved.

 

Any help would be greatly appreciated!
I'm always willing to run more tests and such to make this work, and even if you have a Twitch account I'll definitely Follow lol

RogersMaude
Moderator
Moderator
Posts: 2,360

Re: Rogers Gaming & Streaming Lab

Welcome to the Community @DarkCrusade6 & thank you for your post!

 

Experiencing upload issues can be frustrating but we appreciate your willingness to run tests and troubleshoot with us!

 

We replied to your private message and we'll continue to assist you through PM. Thanks! 🙂

 

RogersMaude

Shleffy
I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hello!

The problem
When streaming to Twitch, dropped frames consistently reach levels that make streaming not possible (30%+) in the evening. A smaller amount of dropped frames are present during the day. This is even with the stream bitrate set at 2500kbps, which is pretty sad for a 500d/20u internet connection, although I realise streaming is a bit of a different beast. Symptoms on the stream are stuttering, and just total toss for several seconds at a time. 

A brief summary of how I ended up here:

My wife and I moved into this house just over 3 years ago. About 2 years ago I decided to take up streaming, since my wife used to do it, and I enjoyed the technical aspect of it as well. I may have streamed for maybe 2 months, but after significant amount of service calls, my issue was never truly resolved, and I was just too tired to continue to fight the Rogers team to get it resolved; it would work perfectly, or almost perfectly, during the day when a tech would come over, and then crash and burn when I'd go to stream that evening. At some point in all this, I did end up having noise on the buried line to my house from the pedestal that caused other issues, but replacing it did not solve the issue with streaming. I ultimately decided to stop streaming, because the connectivity issues made it far too embarrassing and frustrating to bother.

Fast forward to present day, my wife started up her stream again since she isn't able to work as much for medical reasons. Her stream last night was awful, with dropped frames at the 30%+ again, and it felt like every 5 or 10 seconds, the stream would get choppy for 5-10 seconds, and then come back again. At some points full connection was lost for several seconds. Her stream today during the day was significantly better, but she still experienced loss every few minutes, resulting in some choppiness. There were also 2 instances of total loss for several seconds. I started Googling last night, and stumbled across this thread, which gave me some hope!

I have an Arris XB6 Modem, and it is currently in bridge mode to a Google Nest Setup, and wired to a switch in my office we get our internet through a wired connection. When we first saw this issue, we were wired directly to a Hitron CODA-4582, so it's unlikely it's related to my additional hardware. I'm happy to remove those things from the equation if it's necessary.

Troubleshooting Steps

Upstream-Downstream.png

 

PingTest.png

 

TwitchTracert.png

Any help you could provide would be greatly appreciated 🙂 

 

Chris

RogersMoin
Moderator
Moderator
Posts: 1,965

Re: Rogers Gaming & Streaming Lab

Hello, @Shleffy.

 

Welcome to Rogers Community Forums, and thank you for joining this thread.

 

I appreciate your detailed post; dropped frames can impede the streaming experience. The downstream DOCSIS 3.0 channels are on the lower side of the allowed range, which should not impact your Internet experience. The traceroute indicates the issue is outside our network. 

 

Are you able to bypass your network/router, connect a computer directly to the modem, and run the ping and traceroute? You can leave the modem in bridge mode. 

 

We look forward to hearing from you.

 

Cheers,
RogersMoin

Shleffy
I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hi RogersMoin!


EDIT: Images kept breaking on upload, so I swapped it for copy/paste.

Just as another sanity check, I did a full modem power cycle yesterday, and checked to see if I still experienced symptoms, and I still did.

Today, I wired my PC directly to the modem in bridge mode, and the tracert and ping results seem similar:

 

Pinging google.com [172.217.1.14] with 32 bytes of data:
Reply from 172.217.1.14: bytes=32 time=10ms TTL=117
Reply from 172.217.1.14: bytes=32 time=17ms TTL=117
Reply from 172.217.1.14: bytes=32 time=14ms TTL=117
Reply from 172.217.1.14: bytes=32 time=11ms TTL=117
Reply from 172.217.1.14: bytes=32 time=11ms TTL=117
Reply from 172.217.1.14: bytes=32 time=13ms TTL=117
Reply from 172.217.1.14: bytes=32 time=13ms TTL=117
Reply from 172.217.1.14: bytes=32 time=12ms TTL=117
Reply from 172.217.1.14: bytes=32 time=12ms TTL=117
Reply from 172.217.1.14: bytes=32 time=14ms TTL=117
Reply from 172.217.1.14: bytes=32 time=11ms TTL=117
Reply from 172.217.1.14: bytes=32 time=16ms TTL=117
Reply from 172.217.1.14: bytes=32 time=12ms TTL=117
Reply from 172.217.1.14: bytes=32 time=14ms TTL=117
Reply from 172.217.1.14: bytes=32 time=12ms TTL=117
Reply from 172.217.1.14: bytes=32 time=12ms TTL=117
Reply from 172.217.1.14: bytes=32 time=11ms TTL=117
Reply from 172.217.1.14: bytes=32 time=14ms TTL=117
Reply from 172.217.1.14: bytes=32 time=12ms TTL=117
Reply from 172.217.1.14: bytes=32 time=11ms TTL=117

Ping statistics for 172.217.1.14:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 17ms, Average = 12ms


Tracing route to yto.contribute.live-video.net [52.223.243.208]
over a maximum of 30 hops:

1 10 ms 9 ms 9 ms XXXXXXXXXXX 
2 8 ms 9 ms 12 ms 8080-dgw01.ktgc.rmgt.net.rogers.com [66.185.90.37]
3 10 ms 11 ms 11 ms 209.148.237.49
4 23 ms 10 ms 9 ms 209.148.235.222
5 99.181.126.164 reports: Destination net unreachable.

Trace complete.



 

 

Best,

 

Chris L

mr_wood
I'm Here A Lot
Posts: 7

Re: Rogers Gaming & Streaming Lab

Severe bullet sponging on xbox one x

 

Hi everyone, Looking for some help here I’m at my wits end. I Contact Rogers tech almost on a weekly basis. Im at the point that i cant  play fps at all due to the all the bullet sponge i experience. I mostly play online shooters and it’s hard to play when you proceed to shoot someone with 30 bullets and they don’t die :(. I know I’m bad but come on.... then there are times that it works for a few days then back to the same garbage. 

 

What i have done......

 open ports

Dmz

removed firewall

cat 7 ethernet cord

static ip

 

any more help would be greatly appreciated as this is ruining my gaming experience.

 

thanks 

RogersMike
Moderator
Moderator
Posts: 25

Re: Rogers Gaming & Streaming Lab

Hi @Shleffy,

Thank you for taking the time to run the diagnostics with the 3rd party router out of the equation – surely does help. According to the Traceroute, it appears the issue is happening after the packets leave our network. Have you tried reaching out to the gaming support for reported issues on their end? ­­­­­­Also, for testing purposes can you change the server you use to play?

 

 

Hi @mr_wood,

Thank you for posting your concern to us. Having gaming connectivity issues can be challenging. We’d be happy to look into this together. Can you kindly please post the upstream/downstream signal levels from the modem? Please follow this article on how to capture the signal levels.

 

 

Also please follow this article on how to run a ping test / traceroute for your gaming server. This will help us pinpoint and isolate the issue. Looking forward to hearing from you.

 

Kind Regards,

RogersMike

 

 

 

 

Shleffy
I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hi @RogersMike,

 

What about the traceroute tells you there's an error after the packets are leaving your network? If it's "destination is net unreachable", that's normal for Twitch servers as they don't respond to ICMP requests.

 

I just did some upstream testing to the different Twitch ingest servers, and while some behaved better than others, all experienced a significant amount of dropped frames within the first minute or so of the stream.

 

Best,

Chris L