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I Plan to Stick Around
Posts: 10

Rogers Gaming & Streaming Lab

Packet Loss issue when playing Path of Exile

I'm still having packet loss issues when playing online games (mostly Path of Exile, I don't really play other games).  I've spoken to tech support over the phone and they say no issues with my connection.  I've swapped out for a new modem and still same issue.

 

WinMTR: xx-removed due to personal IPxx

Connection type: Ethernet

Internet Plan: Rogers Ignite 500u using Hitron CODA-4582U (firmware 2.0.10.36T6)

Location: Markham, Ontario, Canada

Moderator
Moderator
Posts: 222

Re: Rogers Gaming & Streaming Lab

Hey @tkens!

 

Looove PoE :3. I sadly haven't had the time to play for a couple of seasons though what with other games and work taking up my time, but I digress. When did the packet loss start occurring?

 

Can you provide us with a screen shot or copy/paste of your modem's signal levels? Log into your modem -> Status -> Docsis WAN page

 

Can you run a ping test and a traceroute to the PoE server you're connecting to with command prompt and provide the results here? WinMTR results tend to be less accurate leading to false positives for issue troubleshooting. When providing your results be sure to remove/black out your 99.xx public IP :).

 

Thanks! Looking forward to getting to the bottom of this with you.

 

@RogersAndy

I'm Here A Lot
Posts: 5

Re: Rogers Gaming & Streaming Lab

My turn now I suppose.

Been dealing with these intermittent issues for the last 2 years or so. It'll go away for a few months, come back for a few months. Sometimes I only drop frames for an hour. Sometimes it's days at a time. Sometimes it's only 100 frames a broadcast and sometimes it's 10,000 frames in 3 minutes. I've had 5+ techs from Rogers to my house, including a supervisor and have gotten different answers from all of them. This is why my service call history may have a big gap, because it's extremely frustrating to invest all that time into a fix then nothing happens so a lot of the time I just don't bother calling and try to wait the drops out.

My experience is pretty similar to @Nadernt , where some days will be fine and others won't. Happens at random times during the day (experimented with it from 5pm-3am EST recently) and random days of the week.  Also running my modem in gateway mode to an ASUS Router, but I've had these same issues both before AND after purchasing it.  No SpeedTest issues (I'm on Gigabit Ignite btw), and my download services are fine. Only issues I have are to Twitch and occasionally to Discord voice chat, but that could just be Discord servers as well. Save that can of worms for another time. 

As I'm grabbing this info/screenshots, it's not wigging out anymore. Like I said it comes and goes whenever it feels like it.

 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM5.200838.605
2849000000256QAM1.100237.636
3855000000256QAM0.400337.356
4861000000256QAM0.200437.356
5579000000256QAM4.400537.636
6585000000256QAM5.200638.605
7591000000256QAM4.900738.605
8303000000256QAM6.100138.605
9603000000256QAM4.700938.605
10609000000256QAM4.3001037.636
11615000000256QAM4.2001137.356
12621000000256QAM4.9001237.356
13633000000256QAM5.9001338.605
14639000000256QAM5.9001438.983
15645000000256QAM6.0001538.605
16651000000256QAM5.7001638.605
17657000000256QAM5.9001737.636
18663000000256QAM5.3001837.356
19669000000256QAM4.9001937.356
20675000000256QAM5.0002037.356
21681000000256QAM5.0002137.636
22687000000256QAM4.8002237.356
23693000000256QAM5.0002338.605
24699000000256QAM5.1002437.636
25705000000256QAM4.1002537.356
26711000000256QAM3.7002637.636
27717000000256QAM3.4002737.356
28723000000256QAM3.2002836.610
29825000000256QAM2.6002938.605
30831000000256QAM2.5003038.605
31837000000256QAM2.0003138.605
32843000000256QAM1.8003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES6.300003
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM32.75016400000
238596000ATDMA - 64QAM34.50033200000
323700000ATDMA - 64QAM31.50026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

TraceRoute to Google.com

traceGoogleGoodConn.jpg

TraceRT to Twitch.tv

traceRTChicago.jpg

TraceRT to live-ord.twitch.tv (the Chicago server for Twitch, which is the server I get the best results from usually)

 TraceRTTwitchGood.jpg

Twitch Test I just ran using the same program as the OP I tagged. Again, it's not as bad as it was around 5pm yesterday but these are servers I have gotten 95-100 scores from before. [Scores were 0-50 at 5pm today]

twitchtest.jpg

 

And lastly, a report from Twitch Inspector from this evening just showing the instability. Nothing changed from my broadcast yesterday which went 9hrs and dropped 300 frames total. Would have streamed longer to get info, but the broadcast was too important to have going at that quality. (Was for an event)
twithcinspector.jpg

 

Let me know if any additional information is needed @RogersAndy . I'll try to get some screenshots from when it's having its fit. Like I said, comes and goes so randomly it's hard to interpret when the next pike will hit. 

 

**Edited - Removed IP & MAC information. Thank you @RogersTim you legend. 

Moderator
Moderator
Posts: 222

Re: Rogers Gaming & Streaming Lab

Hey @aeroteq!

 

Thanks so much for the detailed information! Also thank you again @RogersTim for taking care of the images <3.

 

That kind of intermittency I think is enough to drive anyone nuts, and I wholeheartedly appreciate how difficult it can be to capture results during impact. Especially when it's so random.

 

The current images will serve as a great baseline for when the issue returns and with the updated results I can begin working toward identifying what's going on.

 

@RogersAndy

I'm Here A Lot
Posts: 5

Re: Rogers Gaming & Streaming Lab

IPV6

Pinging google.com [2607:f8b0:400b:802::200e] with 32 bytes of data:
Reply from 2607:f8b0:400b:802::200e: time=12ms
Reply from 2607:f8b0:400b:802::200e: time=14ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=17ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=12ms
Reply from 2607:f8b0:400b:802::200e: time=10ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=11ms
Reply from 2607:f8b0:400b:802::200e: time=9ms
Reply from 2607:f8b0:400b:802::200e: time=10ms

 

IPV4

Pinging google.com [172.217.164.238] with 32 bytes of data:
Reply from 172.217.164.238: bytes=32 time=11ms TTL=55
Reply from 172.217.164.238: bytes=32 time=12ms TTL=55
Reply from 172.217.164.238: bytes=32 time=20ms TTL=55
Reply from 172.217.164.238: bytes=32 time=10ms TTL=55

 

updown.png

***Edited image to remove IP***

It is not possible to TraceRoute twitch ingest servers as they ignore pings. I am sure I'm not the only person here that gets their packets dropped like they're hot.  This is an issue and has been an issue with Rogers for over 3 years with absolutely 0 progress. Some days it's bearable, some days it is so bad I wonder why I even bother paying you guys.

 

20-30% packetloss to ONLY the twitch servers when uploading 🙂

 

This has been going on since 2016 ever since I started streaming.

 

 

FYI, I'm a technical user, so I know what's happening - you are throttling my RMTP upload especially during primetime.

Moderator
Moderator
Posts: 222

Re: Rogers Gaming & Streaming Lab

Hey @delos

 

Welcome to the Lab! Thanks so much for the information provided. Seeing that much latency is terrible! I can assure you though that there's absolutely no throttling occurring. I will be able to assist in identifying what's going on for you though. 

 

Regarding the Traceroute to Twitch, though it may not reach the ingest server that's completely ok. What I'm looking for is the initial routing path within the Rogers network to start. That would be the first 3-5 hops. This way I can determine if there's any latency occurring there.

 

There is definitely an issue with your downstream signal though, I would recommend sending me a PM at your leisure so I can get someone out there to resolve it.

 

You're in good hands delos, we're going to get to the bottom of this.

 

@RogersAndy

I'm Here A Lot
Posts: 5

Re: Rogers Gaming & Streaming Lab

It's happening~ Initial Twitch test results were a 0/100. Kept them running while I grabbed all the screenshots. I ran the final test and these were the numbers. Everything else I grabbed during the fritz. @RogersAndy 

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1597000000256QAM4.900837.636
2849000000256QAM0.600237.356
3855000000256QAM0.100336.610
4861000000256QAM-0.200437.356
5579000000256QAM4.200537.356
6585000000256QAM5.000637.636
7591000000256QAM4.500737.356
8303000000256QAM4.800137.356
9603000000256QAM4.400937.356
10609000000256QAM3.8001037.356
11615000000256QAM3.8001137.356
12621000000256QAM4.6001236.387
13633000000256QAM5.3001337.356
14639000000256QAM5.1001437.636
15645000000256QAM5.1001537.636
16651000000256QAM4.8001637.356
17657000000256QAM5.0001737.356
18663000000256QAM4.6001836.610
19669000000256QAM4.2001936.610
20675000000256QAM4.2002036.610
21681000000256QAM4.4002137.356
22687000000256QAM4.1002237.636
23693000000256QAM4.3002337.356
24699000000256QAM4.4002437.636
25705000000256QAM3.6002537.636
26711000000256QAM3.2002636.610
27717000000256QAM2.9002736.387
28723000000256QAM2.8002836.387
29825000000256QAM2.1002937.356
30831000000256QAM2.0003037.356
31837000000256QAM1.5003138.605
32843000000256QAM1.3003237.636
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES5.300003
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM32.75016400000
238596000ATDMA - 64QAM34.50033200000
323700000ATDMA - 64QAM31.75026400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

traceRTgooglebad.jpg

 

traceTwitchBad.jpg

 

traceChicagoBad.jpg

 

inspectbad.jpg

 

twiitchtestbad.jpg

Moderator
Moderator
Posts: 222

Re: Rogers Gaming & Streaming Lab

Hey @aeroteq

 

Thanks so much for the details provided!

 

The drop is certainly visible in the Twitch bandwidth tool, in addition there does seem to be an increase in latency from your router to the modem, from the previous 26-9-10 now to 44-15-100. This jump may be responsible for the current frame drops so I'd like to rule that out if possible.

 

Are you able to bypass the router to rerun the traceroute and let me know if the issue persists? 

 

@RogersAndy

I'm Here A Lot
Posts: 5

Re: Rogers Gaming & Streaming Lab

Had the problem before the router but I can try. Basically just change it back to modem/router combo ? @RogersAndy 

I Plan to Stick Around
Posts: 10

Re: Rogers Gaming & Streaming Lab

1) I am experiencing these issues with the only games I really play, Rocket League and Apex Legends. Although these games are not known for their best servers. I know for a fact no one else in the lobby experiences the same issues.
2)I have not been streaming while gaming recently due to the poor internet, when I do it is on twitch but the lag still persists, I have a i7 7700k, a GTX 1080 and a gigabit ethernet adapter and gigabit ethernet cord.
3) I have deleted the Asus Gamefirst program and my download speeds had improved but the high input buffer and ping spikes persist.
4) I could not find the modem login page after searching ip address