Rogers Gaming & Streaming Lab

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I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

I feel for you!! We have been in the same boat! Good Luck!

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I Plan to Stick Around
Posts: 19

Re: Rogers Gaming & Streaming Lab

@marz23 

 

I am having the same issues as you for the last few months without a fix, I have recorded a bit of game play in both CS and COD, does you lag appear similar to mine? Constant stutters and Rubber Banding, I have been doing the same thing and having to Hot Spot my Cell data to play without lag. 

 

COD MW Clip1: https://www.youtube.com/watch?v=nOG6LiILO5I

 

COD MW Clip2: https://www.youtube.com/watch?v=nSTH2md3FIs

 

COD MW Clip3: https://www.youtube.com/watch?v=D1MCQ7yYWIA

 

CSGO: https://www.youtube.com/watch?v=mMB_Z1jbn70

 

Thanks 

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I Plan to Stick Around
Posts: 15

Re: Rogers Gaming & Streaming Lab

My kids have been doing the same thing of hot spotting their phone to play without lag.  It is crazy that LTE is a much better option than cable internet.  It's a shame that bell fiber is not available in my area or I would have jump shipped a few weeks ago. 

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I'm Here A Lot
Posts: 7

Re: Rogers Gaming & Streaming Lab

@Marando
Regarding your CSGO video - it's exactly what is happening to me.
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Moderator
Moderator
Posts: 983

Re: Rogers Gaming & Streaming Lab

Hello, Community

 

I completely understand how frustrating it can be to try to game online when you are experiencing Latency issues. It totally ruins the experience so we definitely want to investigate this for you and try to find a solution.

 

We are working closely with our engineering teams to ensure we get this resolved. We'll need additional testing from you to pass along to the engineering teams as examples to review. We'll specifically need, consecutive traceroutes to google.com (or the specific ingest server, if necessary) over a period of 2-5 minutes. All traceroutes must be completed with command prompt using a wired connection to the modem.

 

Please send a private message to @CommunityHelps so we can escalate a Ticket for you and pass along your examples for review. Not familiar with our private messaging system? No worries, Click Here.

 

RogersTony

 

 

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I'm Here A Lot
Posts: 7

Re: Rogers Gaming & Streaming Lab

Hey @Marando

What device are you using to get wifi to your desktop? I want to hot spot as well. Does CSGO use a lot of data while in hotspot?
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I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Yes everybody understands but nobody is doing anything about it. I am not very tech savvy but we have had countless techs here. Everytime its the same thing. Nothing is wrong. Because Rogers is perfect I guess. But I like many others can use a cell phone hot spot and that works better than your wired connection. Don't tell me everything is fine with your system when this is happening. Your go to excuse is it must be an issue on the server (Blizzards servers) side of the connection. Although its the same server that we connect to with the hotspot. After all that I get nothing. Nothing we can do sir. Maybe stop cramming as many customers as you can onto each node. That may be a good start. But nope that's out of everyone's control. I have had it with Rogers and the same lame excuses. And nothing getting done!!!

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I Plan to Stick Around
Posts: 19

Re: Rogers Gaming & Streaming Lab

@marz23

 

There are many ways to get Hotspot internet to your Desktop, 

You can use wifi if your motherboard supports abuilt in wifi,

 

However what I do with my S10 is use Mobile hotspot with USB tethering option on my phone so I connect my phone to my PC through USB and use the internet off my hotspot that way, IPhone has the same option. 

 

It varies by game but what ive found for COD and CSGO is it uses about 60-80 MBs per hour. 

 

@ 100% agree with your last post!

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I've Been Here Awhile
Posts: 3

Re: Rogers Gaming & Streaming Lab

I have been experiencing lots of jittering and stutters in my online games noticing my ping gradually going up and down by 20-30 constantly throughout matches, for example if I'm on a server supposed to get 30 ping it will stay around 50 but count up and down from 40-70 ping throughout the match.

 

I am on a wired connection with no 3rd party devices used.

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1609000000256QAM-3.6001040.366
2849000000256QAM-7.000238.605
3855000000256QAM-7.000338.605
4861000000256QAM-7.600438.983
5579000000256QAM-4.500540.366
6585000000256QAM-4.200640.946
7591000000256QAM-3.900740.366
8597000000256QAM-3.300840.366
9603000000256QAM-3.400940.946
10279000000256QAM-2.800140.366
11615000000256QAM-3.8001140.366
12621000000256QAM-3.9001240.366
13633000000256QAM-4.0001340.946
14639000000256QAM-3.7001440.366
15645000000256QAM-3.2001540.366
16651000000256QAM-2.8001640.366
17657000000256QAM-2.7001740.366
18663000000256QAM-2.8001840.366
19669000000256QAM-2.8001940.946
20675000000256QAM-3.0002040.946
21681000000256QAM-3.4002140.366
22687000000256QAM-3.7002240.366
23693000000256QAM-3.6002340.946
24699000000256QAM-3.3002440.366
25705000000256QAM-3.1002540.946
26711000000256QAM-3.6002640.366
27717000000256QAM-4.1002740.946
28723000000256QAM-4.3002838.983
29825000000256QAM-5.7002938.983
30831000000256QAM-6.0003038.983
31837000000256QAM-6.6003138.605
32843000000256QAM-6.8003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-2.599998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM39.25076400000
236996000ATDMA - 64QAM39.25086400000
322100000ATDMA - 64QAM39.25053200000
425300000ATDMA - 64QAM40.75063200000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

2.google ping test.PNG

3. This is tracing to a match making server on CS:GO
trace.PNG

 

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I Plan to Stick Around
Posts: 13

Re: Rogers Gaming & Streaming Lab

Check your ping to the CMTS (second IP after your router after a tracert, should be a response time between 10-20ms consistently).  Probably a congested node.  Not much you can do about it other than ask for money back and pray Rogers will split it soon.