It's good to hear that we've already arranged for a technician to come out for you @London_King96!
Please let us know how this appointment goes. If you have any lingering concerns after the tech has left, please reach back out to us here and we'll follow up with you.
You also mentioned an input delay while playing. This is outside of our normal troubleshooting but as a gamer, I think it is prudent to ask whether or not you've got Game Mode enabled on your TV or display? It actually makes a huge difference when it comes to input lag and it's worth sacrificing whatever visual quality you lose when it's turned on.
Try Pinging the Gateway. Log into the Modem 10.0.0.1
Look up your wan address and then type ping -n 100 x.x.x.1, where x.x.x are the first three numbers in your wan address.
If the ping maximum and minimum vary wildly and you are having timeouts then the lag is at Rogers, and it has nothing to do with the game. Right now there are a large number of gamers using Rogers getting latency and timeouts to games such that they are unplayable, all of them caused by latency to the first hop.
It may be that you have a problem with the game, but it is far more likely that you are like the rest of us and will have to give up gaming for a while.
I just had a tech come to my house today and said I have "noise" on my area node, but nothing to worry about. I still can't game on World of Tanks without extreme ping spikes of over 999ms. I just pinged my local wan address and her are my results:
Pinging 22.214.171.124 with 32 bytes of data:
Reply from 126.96.36.199: bytes=32 time=514ms TTL=63
Reply from 188.8.131.52: bytes=32 time=10ms TTL=63
Reply from 184.108.40.206: bytes=32 time=9ms TTL=63
Reply from 220.127.116.11: bytes=32 time=16ms TTL=63
Ping statistics for 18.104.22.168:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 514ms, Average = 137ms
Any help would be appreciated as this has been ongoing for two weeks now.
St. John's, NL area.
I asked Rogers is lag on their end or is it on Electronic Art's end? Rogers told me that they tested my modem and everything is fine
Welcome to the club!
Some of us have been having this problem for over a month. I think this is going to take several months to play out.
This is really bad. I have to use my phones LTE to game online. This also makes it impossible to remote desktop to my work PC.
Just an update regarding my tech visit on Monday. He replaced the line from the pole coming into my house. Replaced my arris modem with a technicolor modem and told me a node in my area was in the process of either being repaired or replaced which I got a confirmation text last night saying it was fixed. Been playing World of Tanks now with pings between 42-110ms. Much better than the 999+ I was getting over the past two weeks. He also told me that Rogers is currently doing a Nationwide upgrade over the next two years which will affect various areas. Ontario, Quebec, Alberta and BC are currently undergoing the upgrades this year with the rest of Canada to follow.
Also, do not call rogers 1-888 number as the call center techs are useless. Use the ignite concierge number instead.
1-866-299-3622. They are much better to deal with.