Rogers Gaming & Streaming Lab

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I've Been Around
Posts: 1

Re: Rogers Gaming & Streaming Lab

Hey, I have been having issues with playing online games with the latency going all over the place, the main game i play is league of legends. This problem has been an issue for the last couple of weeks. While playing the game latency will be at 20ms then go up to 600ms happens for the whole game.

Any help would be greatly appreciated.

 

Network Access

Permitted

IP Address

 

Subnet Mask

255.255.240.0

Gateway IP Address

7.42.144.1

DHCP Lease Time

😧 07 H: 00 M: 00 S: 00

Downstream Overview

Port ID

Frequency (MHz)

Modulation

Signal strength (dBmV)

Channel ID

Signal noise ratio (dB)

1

591000000

256QAM

8.500

7

38.605

2

597000000

256QAM

8.800

8

38.605

3

603000000

256QAM

8.300

9

38.983

4

855000000

256QAM

9.200

3

38.983

5

861000000

256QAM

9.400

4

38.983

6

579000000

256QAM

8.100

5

38.983

7

585000000

256QAM

8.300

6

38.983

8

849000000

256QAM

9.600

2

38.983

9

609000000

256QAM

8.700

10

38.983

10

615000000

256QAM

9.000

11

38.983

11

621000000

256QAM

8.800

12

38.983

12

633000000

256QAM

9.000

13

40.366

13

639000000

256QAM

8.900

14

38.983

14

645000000

256QAM

9.100

15

38.983

15

651000000

256QAM

9.200

16

38.605

16

657000000

256QAM

9.000

17

38.983

17

663000000

256QAM

9.000

18

38.983

18

669000000

256QAM

9.900

19

40.366

19

675000000

256QAM

9.700

20

38.983

20

681000000

256QAM

9.500

21

38.983

21

687000000

256QAM

9.900

22

40.366

22

693000000

256QAM

9.800

23

40.366

23

699000000

256QAM

10.200

24

40.366

24

705000000

256QAM

10.100

25

40.366

25

711000000

256QAM

9.800

26

40.366

26

717000000

256QAM

9.600

27

38.983

27

723000000

256QAM

9.600

28

38.605

28

825000000

256QAM

9.800

29

38.983

29

831000000

256QAM

9.800

30

38.605

30

837000000

256QAM

9.600

31

38.983

31

843000000

256QAM

9.600

32

38.983

32

279000000

256QAM

6.700

1

40.366

       

 

 
 
 
 

test1.PNGWinmtr test to league server(NA)rogers.PNGPing test to rogers dns server

Moderator
Moderator
Posts: 322

Re: Rogers Gaming & Streaming Lab

Hey @Decks and @startem!

 

Welcome to the Community!

 

Knowing first hand how impactful high latency and dropped frames can be I can appreciate how irritating it is to deal with. I'll be happy to help get to the bottom of this for you both.

 

Would you be able to provide us with a traceroute to your twitch ingest server running from a single wired device to the modem (with no router connected)? Ideally running while streaming. 

 

Are you also able to confirm that outside of gaming/streaming that there are no other visible service issues?

 

Thanks!

 

@RogersAndy

I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hello,

 

I've been having intermittent ongoing issues with latency variation and packet loss. Over the past 6 months, I've had 4 technician visits. Over these visits, they've replaced every component of the system inside my apartment (modem, coax cable, added a splitter). However, the issues persist, making games unplayable intermittently. The issues appear most often at primetime, but also happen at random other hours. I'm at a loss for what next steps to take.

 

I'll attach as much information as I can below:

DOCSIS WAN
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM1.200740.366
2855000000256QAM3.100340.366
3861000000256QAM2.400440.366
4579000000256QAM0.900540.366
5585000000256QAM1.200640.366
6849000000256QAM3.600240.946
7597000000256QAM1.200840.366
8603000000256QAM1.200940.366
9609000000256QAM0.9001040.366
10615000000256QAM1.9001140.366
11621000000256QAM2.0001240.946
12633000000256QAM2.7001340.366
13639000000256QAM3.2001440.946
14645000000256QAM3.2001540.946
15651000000256QAM3.5001640.946
16657000000256QAM3.5001740.366
17663000000256QAM3.5001840.946
18669000000256QAM3.7001940.946
19675000000256QAM3.2002040.946
20681000000256QAM3.4002140.366
21687000000256QAM3.9002240.946
22693000000256QAM3.8002340.366
23699000000256QAM3.3002440.366
24705000000256QAM3.5002540.366
25711000000256QAM3.4002640.366
26717000000256QAM3.2002740.946
27723000000256QAM3.4002840.366
28825000000256QAM4.4002940.946
29831000000256QAM3.9003040.946
30837000000256QAM3.7003140.366
31843000000256QAM3.5003240.946
32279000000256QAM-1.200138.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
04K275600000YESYESYES0.599998
1NANANONONONA
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM41.50063200000
230596000ATDMA - 64QAM41.50046400000
323700000ATDMA - 64QAM42.75056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

Ping to google.com:

shows 2% PL and hundreds of ms of latency variation

...

Reply from 2607:f8b0:400b:808::200e: time=89ms
Request timed out.
Reply from 2607:f8b0:400b:808::200e: time=127ms
Reply from 2607:f8b0:400b:808::200e: time=74ms
Reply from 2607:f8b0:400b:808::200e: time=18ms

...

Reply from 2607:f8b0:400b:808::200e: time=18ms
Reply from 2607:f8b0:400b:808::200e: time=14ms
Reply from 2607:f8b0:400b:808::200e: time=14ms
Reply from 2607:f8b0:400b:808::200e: time=25ms
Request timed out.
Reply from 2607:f8b0:400b:808::200e: time=15ms
Reply from 2607:f8b0:400b:808::200e: time=11ms
Reply from 2607:f8b0:400b:808::200e: time=12ms
Reply from 2607:f8b0:400b:808::200e: time=12ms

 

Ping statistics for 2607:f8b0:400b:808::200e:
Packets: Sent = 1878, Received = 1839, Lost = 39 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 2590ms, Average = 42ms

 

 

Pingplotter (also google.com):

Feb4.PNG

 

 

tracert (google.com)

tracert google.com

Tracing route to google.com [2607:f8b0:400b:802::200e]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms hitronhub.home [2607:fea8:8480:350:ae20:2eff:fec3:2872]
2 35 ms 22 ms 31 ms 2607:f798:804:c3::1
3 16 ms 20 ms 15 ms 2607:f798:10:5c6c:0:241:5614:9065
4 12 ms 13 ms 39 ms 2607:f798:10:3af:0:690:6324:8109
5 30 ms 16 ms 10 ms 2607:f798:10:295::2
6 10 ms 11 ms 15 ms 2001:4860:1:1:0:32c:0:8
7 11 ms 13 ms 21 ms 2001:4860:0:17::1
8 14 ms 25 ms 25 ms 2001:4860:0:1::1591
9 15 ms 12 ms 16 ms yyz12s06-in-x0e.1e100.net [2607:f8b0:400b:802::200e]

Trace complete.


tracert (game server):

tracert 104.153.85.91

Tracing route to hosted-by.i3d.net [104.153.85.91]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 65 ms 27 ms 9 ms 99.239.122.1
3 28 ms 16 ms 16 ms 24.156.149.69
4 94 ms 41 ms 28 ms 69.63.248.125
5 13 ms 28 ms 16 ms 69.63.248.105
6 32 ms 27 ms 44 ms 69.63.249.26
7 50 ms 33 ms 34 ms 10ge.eqx-ashburn.misi3d.com [206.126.237.210]
8 34 ms 28 ms 27 ms hosted-by.i3d.net [104.153.85.91]

Trace complete.

 

Any help to diagnose these ongoing issues would be greatly appreciated! I'm happy to gather more information if necessary next time the issue recurs

I've Been Here Awhile
Posts: 2

Re: Rogers Gaming & Streaming Lab

Hi @RogersAndy I would be more than happy to, would you be able to provide me with the twitch ingest servers so that I can run a traceroute? Additionally my Speedtest numbers seem to go down significantly throughout the day. Here is a link to Speedtest with all my numbers.

https://www.speedtest.net/results?sh=422fa826f4c5dcdaa2e7bf6680b97be9

Last night was particularly bad between 7:30 and 10pm on the upload side of things.
I've Been Here Awhile
Posts: 2

Re: Rogers Gaming & Streaming Lab

@RogersAndy 

 

I stream off XBOX to mixer and the quality is really poor, even at way off peak hours.   I had a Rogers technician come to my house after MIXER tech noticed my upload speeds were very poor, 1-3mbps.. He found no issue at my house, but noticed there's slow speed when my modem was connected directly to the box outside.  He referred to another technician who looked at the box connections and it appears to have fixed my upload, xbox now seems to get the 30mbps upload pretty consistently.  Even with that my stream quality to mixer is VERY poor, like so bad there's simply no point to streaming, attached some pics for your reference, they were taken 2 second apart, speed test while I was streaming.   Whats interesting is that the stream quality always starts out good, after about 10 minutes it degrades and from there goes right into the toilet for the rest of the stream never recovering.  I'm getting frustrated enough im considering switching ISPs.. I can see from this thread I'm not the only one.  Something needs to be done here, this is ridiculous. 

 

I replied to mixer stating its still bad and they asked if Rogers is throttling ports:

What I would recommend doing next is checking to make sure your ISP do not have our FTL ports blocked or capped.The ports you'll want to have them check are:
UDP is 8000-9000, TCP is 8084
Please make sure they are open.

 

IMG_7795.jpgIMG_7792.jpg

Moderator
Moderator
Posts: 322

Re: Rogers Gaming & Streaming Lab

Hey everyone!

 

@ekgd! Welcome to the community!

Based on the information provided would it be right to assume the intermittency refers to a drop in connection to the internet? There doesn't appear to be an issue with your downstream and upstream at the moment, though the ping times to google are certainly high. Can you confirm a couple of things for us?

  1. Are you using your own router?
  2. Were the tests run with a wired device directly to the modem?
  3. Does a reboot of the modem alleviate the intermittency you're experiencing?
  4. If the issue is latency related and not disconnect related, have you done any testing with a VPN active?

 

 

@Decks

For the specific url/IP needed you can reach out to twitch support and they'll be able to walk you through the process of running a traceroute to your ingest server.

 

 

 

@KingJames911t

The stream quality definitely looks rough! I am however glad to see that the upload speed remains in tact, this would indicate the issue you're experiencing does exist elsewhere. I can confirm for you that there's no issue known operating on those ports. Are you able to provide us with a traceroute to your Mixer ingest server as well as a copy/paste of your modem's signal levels? These can be found by logging into the modem's GUI and navigating to the WAN Status page.

 

 

Thank you everyone for your patience.

 

@RogersAndy

I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Thanks for the specific follow-up questions and for the welcome to the forums, @RogersAndy.

 

0. Would it be right to assume the intermittency refers to a drop in connection to the internet?

No. I should have clarified:

By "intermittent", I mean that most of the time, my ping is stable at 0%PL, under 20ms. At random times (at seems to happen more often at primetime), I will have minutes or even hours of PL & latency variation as illustrated above. For example, on Tuesday evening the issue persisted from approximately 20:30 to 22:00, while the rest of the day it was stable. I never lost connection completely.

 

This is also why it's difficult for field techs to address the issue, since the issue usually does not occur when they are onsite at my home.

 

1. Are you using your own router?

I have reproduced this issue with two different setups: modem in bridge mode and using my own router AND modem in default gateway mode. I tried both to eliminate variables and I've seen the problematic performance with both setups.

 

Diagrams of my two test setups:

PC <-wired-> Router <-wired-> Modem[bridge mode]

 

PC <-wired-> Modem[gateway mode]

 

2. Were the tests run with a wired device directly to the modem?

Yes.

 

3. Does a reboot of the modem alleviate the intermittency you're experiencing?

Unfortunately not. Once the modem comes back up, the issue is often still ongoing. I've also tried factory resetting the modem, and doing so does not alleviate the issue.

 

4. If the issue is latency related and not disconnect related, have you done any testing with a VPN active?

I have not tried testing with a VPN active. Could you elaborate more on what we would learn by testing with a VPN? 

I've Been Here Awhile
Posts: 2

Re: Rogers Gaming & Streaming Lab

@RogersAndy either Rogers or Mixer fixed something because it's all the sudden 1080p perfect unshakable all the time.  I know you're both gonna say "wasn't me" but somebody clearly did something, issues in IT don't magically fix themselves.  I assume you're an IT Ops background so you know what I'm talking about.     Either way, it's perfect again magically as of 2 days ago.  Fancy that.

I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hey @RogersAndy, I noticed the issue was occurring this afternoon so I ran tests using a VPN as suggested above:

 

Using a VPN does not change the issue. Both with and without VPN, I'm sitting at 2% packet loss and over 100ms of latency variation.

 

Ping test to Google (without VPN):

Reply from 172.217.165.14: bytes=32 time=392ms TTL=55
Reply from 172.217.165.14: bytes=32 time=19ms TTL=55
Reply from 172.217.165.14: bytes=32 time=20ms TTL=55
Request timed out.
Reply from 172.217.165.14: bytes=32 time=14ms TTL=55
Reply from 172.217.165.14: bytes=32 time=14ms TTL=55
Reply from 172.217.165.14: bytes=32 time=68ms TTL=55
Reply from 172.217.165.14: bytes=32 time=10ms TTL=55

Ping statistics for 172.217.165.14:
Packets: Sent = 175, Received = 171, Lost = 4 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 392ms, Average = 19ms
Control-C

 

 

Ping test to Google (with VPN):

Reply from 172.217.3.110: bytes=32 time=55ms TTL=56
Reply from 172.217.3.110: bytes=32 time=34ms TTL=56
Request timed out.
Reply from 172.217.3.110: bytes=32 time=33ms TTL=56
Reply from 172.217.3.110: bytes=32 time=39ms TTL=56
Request timed out.
Reply from 172.217.3.110: bytes=32 time=34ms TTL=56
Reply from 172.217.3.110: bytes=32 time=35ms TTL=56
Reply from 172.217.3.110: bytes=32 time=96ms TTL=56
Reply from 172.217.3.110: bytes=32 time=36ms TTL=56
Reply from 172.217.3.110: bytes=32 time=37ms TTL=56
Reply from 172.217.3.110: bytes=32 time=33ms TTL=56
Request timed out.
Reply from 172.217.3.110: bytes=32 time=35ms TTL=56

Ping statistics for 172.217.3.110:
Packets: Sent = 598, Received = 583, Lost = 15 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 181ms, Average = 40ms
Control-C

 

Edit: 
I also noticed my signal levels are different today:

DOCSIS WAN
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1621000000256QAM7.3001240.366
2849000000256QAM10.000240.366
3855000000256QAM9.800340.946
4861000000256QAM9.400440.366
5579000000256QAM6.300540.366
6585000000256QAM6.700640.946
7591000000256QAM6.600740.366
8597000000256QAM6.700840.366
9603000000256QAM6.700940.366
10609000000256QAM6.7001040.946
11615000000256QAM7.3001140.366
12279000000256QAM3.500138.983
13633000000256QAM8.2001340.946
14639000000256QAM8.5001440.366
15645000000256QAM8.7001540.946
16651000000256QAM8.9001640.366
17657000000256QAM8.9001740.946
18663000000256QAM8.9001840.946
19669000000256QAM9.1001940.946
20675000000256QAM8.7002040.366
21681000000256QAM9.0002140.946
22687000000256QAM8.8002240.946
23693000000256QAM8.9002340.366
24699000000256QAM9.0002440.366
25705000000256QAM8.8002540.366
26711000000256QAM8.8002640.366
27717000000256QAM9.2002740.366
28723000000256QAM9.2002840.946
29825000000256QAM10.8002940.946
30831000000256QAM10.8003040.946
31837000000256QAM10.7003140.946
32843000000256QAM10.2003240.366
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES5.599998
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
123700000ATDMA - 64QAM36.50056400000
238596000ATDMA - 64QAM37.00063200000
330596000ATDMA - 64QAM35.75046400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
Moderator
Moderator
Posts: 322

Re: Rogers Gaming & Streaming Lab

Hey @ekgd!

 

Thanks so much for providing the additional information. Based on the results I would definitely recommend reaching out to support via Facebook/twitter/Live Chat or phone. Alternatively you can reach out to us here @CommunityHelps (For more info check out our blog.)

 

 

It looks like further testing will need to be done our our end to confirm if a technician is required on site.


@RogersAndy