Re: Rogers Gaming & Streaming Lab

RogersTony · ‎10-12-2020

Thanks so much for following up with us regarding this matter.

Based on the traceroute, hop 4 is the last one within the Rogers network. There does not appear to be any latency showing in hops 1 - 4.

It's possible it could be an intermittent issue and may require consecutive traceroutes over a period of 3 - 5 minutes to determine if there is any latency that can be detected within our network.

You could also do the traceroutes to www.google.com as well to determine if there is latency within the Rogers network.

Regards,

CommunityHelps

RogersTony

Shleffy · ‎10-13-2020

Hi @RogersTony !

I'm starting to wrap my head around this. I thought the tracert was used to identify where the hops were, not that you may be looking for the latency, or flat out "Time-outs". Below are Twitch and Google results, keeping in mind that I did reconnect my network and I'm not directly to the modem in bridge mode anymore:

Twitch

Tracing route to yto.contribute.live-video.net [52.223.243.219]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.86.1
2 19 ms 19 ms 16 ms XXXXXXXXXXX
3 14 ms 15 ms 16 ms 8080-dgw02.ktgc.rmgt.net.rogers.com [66.185.90.69]
4 18 ms 20 ms 21 ms 209.148.233.229
5 101 ms * 36 ms 209.148.233.102
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Google

Tracing route to google.com [172.217.164.238]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.86.1
2 18 ms 18 ms 15 ms XXXXXXXXXXXXX
3 15 ms 13 ms 14 ms 8080-dgw02.ktgc.rmgt.net.rogers.com [66.185.90.69]
4 16 ms 17 ms 16 ms 209.148.233.233
5 15 ms 19 ms 17 ms 209.148.233.38
6 * * * Request timed out.
7 23 ms 22 ms 17 ms 74.125.244.161
8 16 ms 20 ms 21 ms 216.239.42.61
9 18 ms 24 ms 18 ms yyz12s05-in-f14.1e100.net [172.217.164.238]

Trace complete.

Best,

Chris L

RogersAndy · ‎10-14-2020

Thank you @Shleffy.

There is latency on the fifth hop there that exceeds 100ms. Assuming this connection isn't through a third party device (as this would make the results unusable for us) can you reach out to us via PM @CommunityHelps?

There's some additional tests we would like to run to validate the latency. For more information on our PM system click here.

Thanks!

@RogersAndy

lethalsniper · ‎10-16-2020

From all 3 modems that Rogers supply which one is the better one for online gaming that will give Better ping , latency, response time ?

mr_wood · ‎10-16-2020

Hi @RogersMike

I hope this is what you were looking for.

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

8

1

2

3

4

5

6

7

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

Locked

597 MHz

279 MHz

849 MHz

855 MHz

861 MHz

579 MHz

585 MHz

591 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

350 MHz

275600000

38.6 dB

38.8 dB

38.6 dB

38.9 dB

38.8 dB

38.6 dB

38.5 dB

38.8 dB

38.5 dB

38.6 dB

38.8 dB

38.7 dB

38.4 dB

38.7 dB

38.9 dB

39.0 dB

38.5 dB

38.8 dB

38.7 dB

38.9 dB

39.0 dB

38.9 dB

39.1 dB

38.8 dB

39.2 dB

39.1 dB

38.7 dB

38.9 dB

38.4 dB

NA

0.7 dBmV

3.2 dBmV

0.2 dBmV

0.4 dBmV

0.2 dBmV

1.1 dBmV

0.3 dBmV

0.5 dBmV

0.2 dBmV

1.1 dBmV

0.2 dBmV

0.4 dBmV

0.5 dBmV

1.4 dBmV

0.6 dBmV

0.3 dBmV

1.2 dBmV

0.9 dBmV

1.8 dBmV

1.4 dBmV

0.5 dBmV

1.0 dBmV

0.4 dBmV

0.9 dBmV

1.4 dBmV

0.3 dBmV

1.2 dBmV

0.4 dBmV

1.3 dBmV

1.1 dBmV

0.2 dBmV

0.8 dBmV

3.1 dBmV

NA

256 QAM

OFDM

Koma · ‎10-16-2020

Losing Bitrate While Streaming To Twitch. This is my second time back to this forum to get some help. For the past month and a half my internet has been having problems streaming to twitch. I've had 4 different techs come to my house and had countless things replaced with still no fix. The techs keep saying there is nothing wrong but I find that hard to believe. When my internet was working I was able to stream at 1080p 60fps at 8000 bitrate. I currently cannot go 10 seconds without dropping a major amount of frames.

I'm not too sure how to find the upstream and downstream chart on the ignite modem so it wont be attached but i do have the twitch traceroute and the ping to google. Any help with this would be greatly appreciated.

RogersTony · ‎10-17-2020

Hello, @lethalsniper, @mr_wood, @aasar, & @Koma

Welcome to the Rogers Community Forums! - @aasar 🙂

@lethalsniper - All of our modems are capable of online gaming but I would recommend the latest modem which is the XB6 made by Technicolor which has the Broadcom chipset.

@mr_wood - Thanks so much for providing us with the signal levels to the modem. They appear to be within the optimal specification. Please follow the steps outlined in our Troubleshooting Latency knowledge base article. Please provide us with the results of a ping test and a traceroute to google using the command prompt.

@aasar & @Koma - I can understand how frustrating it is trying to stream when you are dropping frames. We'll need to take a look at the signal levels on your modem to determine if there is an RF issue that may be causing poor performance. Please take a look at our Troubleshooting a Slow or Intermittent Connection and provide us with the signal levels for your modem.

@Koma - Thanks so much for providing us with the traceroutes to Google and Twitch. There does not appear to be any latency over 100 ms in the results you've sent. It's possible this could be an intermittent issue, in that case, you may need to run consecutive traceroutes over a period of 3 - 5 minutes to either Google or Twitch. If you are able to detect latency over 100 ms in any of these tests, please provide us with the results of the tests showing latency so we can review it.

We look forward to reviewing your results!

RogersTony

lethalsniper · ‎10-17-2020

How can I get this XB6 Technicolor modem ? When I go into a Rogers store they say I cannot get this modem unless I switch to Rogers ignite but I know some people who have this modem without switching to ignite @RogersTony

lethalsniper · ‎10-18-2020

Anyone using the XB6 Technicolor for gaming if so how would you compare it to the coda modem .. is it better / worse ?

lethalsniper · ‎10-18-2020

@RogersMike I sent u a pm please let me know thanks

Rogers Gaming & Streaming Lab

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