Ran a test with 100 iterations at an interval of 20ms, here was the results:
Packets: sent=100, rcvd=100, error=0, lost=0 (0.0% loss) in 1.991390 sec
RTTs in ms: min/avg/max/dev: 5.486 / 18.239 / 100.958 / 18.166
Bandwidth in kbytes/sec: sent=3.012, rcvd=3.012
It is an Arris TG3482G
@xo1 if and when you have time, can you run a longer test, say 1000 pings and then send me the results in a message. Copy the results and then paste them into a message to me. I'd like to see what the results look like out of curiosity's sake.
To send anyone on the forum a message, click on their name, which serves as a link to their public page. To the right is a link to "send this user a private message". Follow that link to the message composition page, file in the subject title and details and hit send. When you get a response, you will see a number overlaying your avatar at the upper right hand corner when you're logged into the forum. Follow that avatar, which serves as a link to your profile, down to the message inbox to see the incoming message.
I've sent a message as an example.
So, try the following command, same interval, just a longer ping test, 1000 pings:
hrping -s 20 -n 1000 -T xxx.xxx.xxx.xxx
If you run the following: hrping -s 20 -n 1000 -T -g xxx.xxx.xxx.xxx
it will show the graphic results. Its a crude graph in comparison to wireshark or pingplotter but it does work. When the graph is running right click on the graph and adjust the time scale to 10 or maybe 30 seconds. If you run a much longer test, you can see if there is any repetition to the high ping times. In this particular case, it might be easier just to look at the text results as the graph is pretty crude.
Welcome to Rogers Community Forums!
Thank you for your detailed post; nothing is more annoying than having poor audio/video during video conferences. Have you experienced a similar poor audio/video on a different app?
We can help troubleshoot the poor audio/video and poor gaming experience for you. To get started, please log into the modem and navigate to Status/DOCSIS WAN and post the Downstream, Upstream and OFDM sections so that we can examine the signal levels.
Also, please run a ping test and a traceroute to the gaming server(s) through the command prompt and provide us with the results.
Thanks for your response. Please find below the signal levels and ping results you requested. Hopefully everything is legible because copy and pasting this table from my modem signal strength might look ugly.
DOCSIS WAN Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB) 1 597000000 QAM256 3.700 8 40.366 2 849000000 QAM256 3.000 2 40.366 3 855000000 QAM256 3.000 3 40.366 4 861000000 QAM256 3.299 4 40.366 5 579000000 QAM256 3.299 5 40.366 6 585000000 QAM256 3.500 6 40.366 7 591000000 QAM256 3.299 7 40.366 8 279000000 QAM256 0.700 1 40.366 9 603000000 QAM256 3.599 9 40.366 10 609000000 QAM256 3.599 10 40.366 11 615000000 QAM256 4.000 11 40.366 12 621000000 QAM256 4.300 12 40.366 13 633000000 QAM256 4.599 13 40.366 14 639000000 QAM256 4.599 14 40.366 15 645000000 QAM256 4.800 15 40.946 16 651000000 QAM256 4.900 16 40.946 17 657000000 QAM256 5.099 17 40.366 18 663000000 QAM256 5.199 18 40.946 19 669000000 QAM256 5.099 19 40.946 20 675000000 QAM256 5.000 20 40.366 21 681000000 QAM256 5.400 21 40.366 22 687000000 QAM256 5.300 22 40.946 23 693000000 QAM256 5.099 23 40.946 24 699000000 QAM256 5.000 24 40.366 25 705000000 QAM256 4.599 25 40.366 26 711000000 QAM256 3.900 26 40.946 27 717000000 QAM256 3.900 27 40.946 28 723000000 QAM256 3.799 28 40.366 29 825000000 QAM256 2.400 29 40.366 30 831000000 QAM256 1.900 30 40.366 31 837000000 QAM256 2.299 31 40.366 32 843000000 QAM256 2.299 32 40.366 OFDM Downstream Overview Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv) 0 NA NA NO NO NO NA 1 4K 275600000 YES YES YES 1.700001 Upstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth 1 22100000 64QAM 40.260 1 3200000 2 36996000 64QAM 41.270 4 6400000 3 30596000 64QAM 41.270 3 6400000 4 25300000 64QAM 40.260 2 3200000 5 0 QAM_NONE - --- 1600000 6 0 QAM_NONE - --- 1600000 7 0 QAM_NONE - --- 1600000 8 0 QAM_NONE - --- 1600000 OFDM/OFDMA Overview Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size 0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K 1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
I recently ran some ping tests to the Rogers IPv4 DNS in Toronto (I live in Ottawa and read in another post that this DNS typically has higher performance that the one in Montreal). I ran these tests at various times throughout the day. Each test ran for an hour with a 1 second ping interval. The times listed indicate the start time of the test.
May 1st 9 am Ping statistics for 22.214.171.124: Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 7ms, Maximum = 208ms, Average = 34ms May 1st 10 am Ping statistics for 126.96.36.199: Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 7ms, Maximum = 244ms, Average = 37ms May 1st 11 am Ping statistics for 188.8.131.52: Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 229ms, Average = 41ms Mat 1st 1:30 pm Ping statistics for 184.108.40.206: Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 6ms, Maximum = 240ms, Average = 38ms May 1st 3 pm Ping statistics for 220.127.116.11: Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 278ms, Average = 38ms
I also ran a short hrping test with a 20 ms interval based on the information that Datalink posted on the previous page.
May 1st 8:15 pm hrping.exe 18.104.22.168 -n 10000 -s 20 Packets: sent=10000, rcvd=10000, error=0, lost=0 (0.0% loss) in 200.004828 sec RTTs in ms: min/avg/max/dev: 5.870 / 27.918 / 200.076 / 18.405 Bandwidth in kbytes/sec: sent=2.999, rcvd=2.999
I don't look to be getting loss, but the maximum and average response times and deviation are all quite high.
I asked a friend who lives in the same city who has Rogers internet to run the same test and this was their results
Ping statistics for 22.214.171.124: Packets: Sent = 3407, Received = 3407, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 5ms, Maximum = 61ms, Average = 13ms
Let me know if there is any more data I should provide or things I should be looking for. Thanks again!
Thanks so much for providing us with that data!
The signal levels look good and the lack of Packet Loss is a good sign. There are some Latency issues evidenced by the high Ping spikes reported in those test results.
Please send a private message to @CommunityHelps so we can gather your info and pass it along to our network engineers to review and ensure we get this resolved. Not familiar with our private messaging system? No worries, Click Here.
We look forward to hearing from you soon.
Area having issues again. In the morning there are no issues once 11am hits The upload is horrible and Download is half of what I get in the morning.
Thinking of switching to bell.
We're in the same boat.
There is high latency and impaired upload speed around the clock but definitely worse during peek hours.
It has been like that for months.(before COVID19)
Rogers hasn't acknowledged anything publicly as far as why their cable network went to garbage.
If BELL(other than their DSL service) is available in your area, I would just switch.
Rogers hasn't shown any signs of having this issue at the top of their priorities. Their staff on here will only acknowledge your post if you share data and ask you for a private message to eventually reward you with a high-five. Nothing gets done or fixed, it's all a big waste of time.
Thinking of switching as well, issue is that bell only offers up to 50mb download in my area lol.
This seems like a big joke. It's 2020 and I can't pay for decent internet. Can't play any online games cause I just lag. This is horrible.
A technician came to check my lines and said everything was OK, but that obviously isn't true. I told him I'm getting ping spikes in games and he said "just don't use that website." He was basically clueless.
What am I even paying for?