Rogers Gaming & Streaming Lab

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I Plan to Stick Around
Posts: 13

Re: Rogers Gaming & Streaming Lab

Ran a test with 100 iterations at an interval of 20ms, here was the results:

 

Packets: sent=100, rcvd=100, error=0, lost=0 (0.0% loss) in 1.991390 sec
RTTs in ms: min/avg/max/dev: 5.486 / 18.239 / 100.958 / 18.166
Bandwidth in kbytes/sec: sent=3.012, rcvd=3.012

It is an Arris TG3482G

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Resident Expert
Resident Expert
Posts: 6,942

Re: Rogers Gaming & Streaming Lab

@xo1 if and when you have time, can you run a longer test, say 1000 pings and then send me the results in a message.  Copy the results and then paste them into a message to me.  I'd like to see what the results look like out of curiosity's sake.  

 

To send anyone on the forum a message, click on their name, which serves as a link to their public page.  To the right is a link to "send this user a private message".  Follow that link to the message composition page, file in the subject title and details and hit send.  When you get a response, you will see a number overlaying your avatar at the upper right hand corner when you're logged into the forum.  Follow that avatar, which serves as a link to your profile, down to the message inbox to see the incoming message.  

 

I've sent a message as an example.  

 

So, try the following command, same interval, just a longer ping test, 1000 pings:

 

hrping -s 20 -n 1000 -T xxx.xxx.xxx.xxx

 

If you run the following:  hrping -s 20 -n 1000 -T -g xxx.xxx.xxx.xxx

 

it will show the graphic results.   Its a crude graph in comparison to wireshark or pingplotter but it does work.  When the graph is running right click on the graph and adjust the time scale to 10 or maybe 30 seconds.  If you run a much longer test, you can see if there is any repetition to the high ping times.  In this particular case, it might be easier just to look at the text results as the graph is pretty crude.  

 



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Moderator
Moderator
Posts: 1,826

Re: Rogers Gaming & Streaming Lab

Hello, @Munchies.

 

Welcome to Rogers Community Forums! 

 

Thank you for your detailed post; nothing is more annoying than having poor audio/video during video conferences. Have you experienced a similar poor audio/video on a different app?

 

We can help troubleshoot the poor audio/video and poor gaming experience for you. To get started, please log into the modem and navigate to Status/DOCSIS WAN and post the Downstream, Upstream and OFDM sections so that we can examine the signal levels.

 

Also, please run a ping test and a traceroute to the gaming server(s) through the command prompt and provide us with the results. 

 

Regards,
RogersMoin

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I've Been Here Awhile
Posts: 3

Re: Rogers Gaming & Streaming Lab

@RogersMoin 

 

Thanks for your response. Please find below the signal levels and ping results you requested. Hopefully everything is legible because copy and pasting this table from my modem signal strength might look ugly.

 

 

DOCSIS WAN

Downstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Signal noise ratio (dB)
1 	597000000 	QAM256 	3.700 	8 	40.366
2 	849000000 	QAM256 	3.000 	2 	40.366
3 	855000000 	QAM256 	3.000 	3 	40.366
4 	861000000 	QAM256 	3.299 	4 	40.366
5 	579000000 	QAM256 	3.299 	5 	40.366
6 	585000000 	QAM256 	3.500 	6 	40.366
7 	591000000 	QAM256 	3.299 	7 	40.366
8 	279000000 	QAM256 	0.700 	1 	40.366
9 	603000000 	QAM256 	3.599 	9 	40.366
10 	609000000 	QAM256 	3.599 	10 	40.366
11 	615000000 	QAM256 	4.000 	11 	40.366
12 	621000000 	QAM256 	4.300 	12 	40.366
13 	633000000 	QAM256 	4.599 	13 	40.366
14 	639000000 	QAM256 	4.599 	14 	40.366
15 	645000000 	QAM256 	4.800 	15 	40.946
16 	651000000 	QAM256 	4.900 	16 	40.946
17 	657000000 	QAM256 	5.099 	17 	40.366
18 	663000000 	QAM256 	5.199 	18 	40.946
19 	669000000 	QAM256 	5.099 	19 	40.946
20 	675000000 	QAM256 	5.000 	20 	40.366
21 	681000000 	QAM256 	5.400 	21 	40.366
22 	687000000 	QAM256 	5.300 	22 	40.946
23 	693000000 	QAM256 	5.099 	23 	40.946
24 	699000000 	QAM256 	5.000 	24 	40.366
25 	705000000 	QAM256 	4.599 	25 	40.366
26 	711000000 	QAM256 	3.900 	26 	40.946
27 	717000000 	QAM256 	3.900 	27 	40.946
28 	723000000 	QAM256 	3.799 	28 	40.366
29 	825000000 	QAM256 	2.400 	29 	40.366
30 	831000000 	QAM256 	1.900 	30 	40.366
31 	837000000 	QAM256 	2.299 	31 	40.366
32 	843000000 	QAM256 	2.299 	32 	40.366
OFDM Downstream Overview
Receiver 	FFT type 	Subcarr 0 Frequency(MHz) 	PLC locked 	NCP locked 	MDC1 locked 	PLC power(dBmv)
0 	NA 	NA 	NO 	NO 	NO 	NA
1 	4K 	275600000 	YES 	YES 	YES 	1.700001
Upstream Overview
Port ID 	Frequency (MHz) 	Modulation 	Signal strength (dBmV) 	Channel ID 	Bandwidth
1 	22100000 	64QAM 	40.260 	1 	3200000
2 	36996000 	64QAM 	41.270 	4 	6400000
3 	30596000 	64QAM 	41.270 	3 	6400000
4 	25300000 	64QAM 	40.260 	2 	3200000
5 	0 	QAM_NONE 	- 	--- 	1600000
6 	0 	QAM_NONE 	- 	--- 	1600000
7 	0 	QAM_NONE 	- 	--- 	1600000
8 	0 	QAM_NONE 	- 	--- 	1600000
OFDM/OFDMA Overview
Channel Index 	State 	lin Digital Att 	Digital Att 	BW (sc's*fft) 	Report Power 	Report Power1_6 	FFT Size
0 	DISABLED 	0.0000 	0.0000 	0.0000 	0.0000 	0.0000 	2K
1 	DISABLED 	0.0000 	0.0000 	0.0000 	0.0000 	0.0000 	2K

 

 

 

I recently ran some ping tests to the Rogers IPv4 DNS in Toronto (I live in Ottawa and read in another post that this DNS typically has higher performance that the one in Montreal). I ran these tests at various times throughout the day. Each test ran for an hour with a 1 second ping interval. The times listed indicate the start time of the test.

 

 

May 1st 9 am
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 208ms, Average = 34ms

May 1st 10 am
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 7ms, Maximum = 244ms, Average = 37ms

May 1st 11 am
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 229ms, Average = 41ms

Mat 1st 1:30 pm
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 240ms, Average = 38ms

May 1st 3 pm
Ping statistics for 64.71.255.204:
    Packets: Sent = 3600, Received = 3600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 278ms, Average = 38ms

 

 

 

 I also ran a short hrping test with a 20 ms interval based on the information that Datalink posted on the previous page.

 

 

May 1st 8:15 pm
hrping.exe 64.71.255.204 -n 10000 -s 20
Packets: sent=10000, rcvd=10000, error=0, lost=0 (0.0% loss) in 200.004828 sec
RTTs in ms: min/avg/max/dev: 5.870 / 27.918 / 200.076 / 18.405
Bandwidth in kbytes/sec: sent=2.999, rcvd=2.999

 

 

I don't look to be getting loss, but the maximum and average response times and deviation are all quite high.

 

I asked a friend who lives in the same city who has Rogers internet to run the same test and this was their results

 

 

Ping statistics for 64.71.255.204:
    Packets: Sent = 3407, Received = 3407, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 5ms, Maximum = 61ms, Average = 13ms

 

 

 

Let me know if there is any more data I should provide or things I should be looking for. Thanks again!

Moderator
Moderator
Posts: 983

Re: Rogers Gaming & Streaming Lab

Hello, @Munchies

 

Thanks so much for providing us with that data!

 

The signal levels look good and the lack of Packet Loss is a good sign. There are some Latency issues evidenced by the high Ping spikes reported in those test results.

 

Please send a private message to @CommunityHelps so we can gather your info and pass it along to our network engineers to review and ensure we get this resolved. Not familiar with our private messaging system? No worries, Click Here.

 

We look forward to hearing from you soon.

 

RogersTony

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I'm an Enthusiast
Posts: 940

Re: Rogers Gaming & Streaming Lab

We got 2 Xbox ones running at home with 1 Xbox with nat on moderate and the other one open with ipv6 and ipv4 on .. the weird thing about this is when I turn off ipv6 both Xbox one get a nat of open .. from my understanding ipv6 is supposed to be the better option when there are multiple consoles
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I'm an Enthusiast
Posts: 940

Re: Rogers Gaming & Streaming Lab

What is going on with my internet been getting bad lag / latency issue for a while now playing online on the Xbox one .. on nhl20 ...I have ran a few tests can you please let me know what going on


had 2 timeouts
Ping statistics for 64.71.255.204:
Packets: Sent = 3600, Received = 3598, Lost = 2 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 74ms, Average = 10ms

pinging the CMTS

Ping statistics for 99.x.x.x:
Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 105ms, Average = 13ms

doing a tracert to a game i ply nhl2000 getting lots of high pings latley so i ran a test and this is what i got

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 31 ms 25 ms 9 ms 99.xxx.xxx.x
3 13 ms 11 ms 8 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 10 ms 15 ms 12 ms 3033-cgw01.bloor.rmgt.net.rogers.com [209.148.232.77]
5 9 ms 12 ms 9 ms 209.148.235.210
6 11 ms 9 ms 9 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * * * Request timed out.
8 * * * Request timed out.
9 30 ms 30 ms 27 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 30 ms 28 ms 34 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 30 ms 36 ms 33 ms 159.153.92.98
12 37 ms 31 ms 27 ms 159.153.92.94
13 30 ms 31 ms 27 ms dragonage.gos.ea.com [159.153.64.173]

Tracing route to easo.ea.com [159.153.64.173]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms hitronhub.home [192.168.0.1]
2 9 ms 17 ms 8 ms 99.xxx.xxx.x
3 14 ms 9 ms 11 ms 8078-dgw02.ym.rmgt.net.rogers.com [66.185.89.101]
4 8 ms 14 ms 31 ms 3033-cgw01.bloor.rmgt.net.rogers.com [209.148.232.77]
5 10 ms 9 ms 9 ms 209.148.235.210
6 24 ms 10 ms 11 ms zayo.ip4.torontointernetxchange.net [206.108.35.76]
7 * 39 ms 34 ms ae21.cs1.lga5.us.zip.zayo.com [64.125.26.138]
8 * * * Request timed out.
9 31 ms 31 ms 28 ms ae22.er2.iad10.us.zip.zayo.com [64.125.29.121]
10 28 ms 29 ms 29 ms 64.125.199.190.t00673-02.above.net [64.125.199.190]
11 31 ms 27 ms 29 ms 159.153.92.98
12 30 ms 32 ms 40 ms 159.153.92.94
13 44 ms 28 ms 29 ms dragonage.gos.ea.com [159.153.64.173]
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I Plan to Stick Around
Posts: 10

Re: Rogers Gaming & Streaming Lab

Area having issues again. In the morning there are no issues once 11am hits The upload is horrible and Download is half of what I get in the morning.

 

Have gigabitr.

Thinking of switching to bell.

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I Plan to Stick Around
Posts: 56

Re: Rogers Gaming & Streaming Lab

@space2001 

 

We're in the same boat. 

 

There is high latency and impaired upload speed around the clock but definitely worse during peek hours.

 

It has been like that for months.(before COVID19)

 

Rogers hasn't acknowledged anything publicly as far as why their cable network went to garbage.

 

If BELL(other than their DSL service) is available in your area, I would just switch. 

 

Rogers hasn't  shown any signs of having this issue at the top of their priorities. Their staff on here will only acknowledge your post if you share data and ask you for a private message to eventually reward you with a high-five. Nothing gets done or fixed, it's all a big waste of time. 

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I'm Here A Lot
Posts: 7

Re: Rogers Gaming & Streaming Lab

Thinking of switching as well, issue is that bell only offers up to 50mb download in my area lol.

 

This seems like a big joke. It's 2020 and I can't pay for decent internet. Can't play any online games cause I just lag. This is horrible.

 

A technician came to check my lines and said everything was OK, but that obviously isn't true. I told him I'm getting ping spikes in games and he said "just don't use that website." He was basically clueless.

 

What am I even paying for?