Rogers Gaming & Streaming Lab

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 3

Re: Rogers Gaming & Streaming Lab

@RogersCorey

 

The ping test was from around the time in the evening that I submitted the post. I'll do another sample for you if that would help, typically it would look similar what I posted with regards to the jitter, but another sample could have a higher average and maybe more spikes. The ping test was from a computed connected via Ethernet. These issues have always present, but I think they've been getting worse in the last year. There are no known events that I can correlate my issues to.

Moderator
Moderator
Posts: 1,133

Re: Rogers Gaming & Streaming Lab

Thank you for confirming! Please PM us @CommunityHelps when you're free at home to troubleshoot.

 

It's hard to nail those headshots when you're lagging. You shouldn't have to lead your target to account for the lag like we used to back in the day!

 

I'd first like to start by reviewing the case history we have from the Senior Tech before I begin in earnest. Let us get to the bottom of this for you.

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 3

Re: Rogers Gaming & Streaming Lab

Getting mad loss in CS:GO every 10-20 seconds. Absolutely miserable experience... Resetting the modem doesn't work anymore it appears. But I've been resetting the modem every other day so need to get to the bottom of this since it does't work any longer. WinMTR is showing:

 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| testwifi.here - 15 | 434 | 373 | 0 | 0 | 1 | 0 |
| hitronhub.home - 99 | 75 | 1 | 2 | 2 | 2 | 2 |
| 99.230.48.1 - 14 | 450 | 389 | 5 | 17 | 481 | 50 |
| 69.63.254.145 - 1 | 1733 | 1728 | 4 | 14 | 592 | 7 |
| 3006-cgw01.bloor.rmgt.net.rogers.com - 1 | 1734 | 1729 | 4 | 13 | 402 | 11 |
| 209.148.235.30 - 1 | 1734 | 1729 | 3 | 14 | 364 | 8 |
| No response from host - 100 | 74 | 0 | 0 | 0 | 0 | 0 |
| 74.125.244.145 - 1 | 1732 | 1727 | 7 | 16 | 617 | 12 |
| 216.239.41.247 - 1 | 1734 | 1729 | 5 | 14 | 404 | 14 |
| dns.google - 0 | 1846 | 1846 | 4 | 12 | 466 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92

 

Then the following is the DOCSIS WAN status.

 

DOCSIS Overview
Network AccessPermitted
IP Address7.xx
Subnet Mask255.255.240.0
Gateway IP Address7.xx
DHCP Lease Time😧 06 H: 17 M: 02 S: 16
Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM-3.300738.983
2849000000256QAM-0.500240.366
3855000000256QAM-0.700340.946
4861000000256QAM-0.600440.366
5579000000256QAM-3.300538.983
6585000000256QAM-3.600638.605
7279000000256QAM-2.700140.366
8597000000256QAM-3.300838.983
9603000000256QAM-3.300938.605
10609000000256QAM-3.5001038.605
11615000000256QAM-3.3001138.605
12621000000256QAM-3.1001238.605
13633000000256QAM-3.2001338.605
14639000000256QAM-3.2001438.983
15645000000256QAM-3.0001538.605
16651000000256QAM-2.9001638.605
17657000000256QAM-2.9001738.605
18663000000256QAM-2.6001838.983
19669000000256QAM-2.6001938.983
20675000000256QAM-2.5002038.605
21681000000256QAM-2.8002138.983
22687000000256QAM-2.9002238.983
23693000000256QAM-3.0002338.983
24699000000256QAM-3.0002438.983
25705000000256QAM-3.5002538.605
26711000000256QAM-3.5002638.983
27717000000256QAM-3.7002738.983
28723000000256QAM-4.1002838.983
29825000000256QAM-1.3002940.366
30831000000256QAM-0.9003040.946
31837000000256QAM-0.7003140.366
32843000000256QAM-0.3003240.946
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-2.400002
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
130596000ATDMA - 64QAM39.75036400000
236996000ATDMA - 64QAM39.75046400000
322100000ATDMA - 64QAM42.25013200000
425300000ATDMA - 64QAM43.00023200000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

 

 

Do I need a new modem? I've had this one for a couple of years now.

 

CODA-4582U

 

I'm downtown Toronto. 

Resident Expert
Resident Expert
Posts: 6,291

Re: Rogers Gaming & Streaming Lab

@theworldofshady your signal stats don't look bad from what I can see.  Are you actually running the WinMTR via wifi and gaming via wifi as well?

 

Your timing to the first hop (via wifi?) isn't bad, but you have 15% packet loss just getting to the router.  I'm assuming that this is a router sitting behind the modem. 

 

And then you have 99% loss from there to the modem.  So, something isn't right, so to speak.  You shouldn't have these losses to the modem when its connected via ethernet. 



I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

4 months.......I'm still having issues with internet. I can't play any multiplayer online because for some reason the internet disconnects for a second. Its crazy. My PS4 is connected directly into the modem. And I'm still having issues. 

 

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1591000000256QAM1.200740.366
2849000000256QAM2.200240.946
3855000000256QAM2.200340.366
4861000000256QAM1.800440.946
5579000000256QAM1.500540.946
6585000000256QAM1.400640.946
7279000000256QAM0.600138.983
8597000000256QAM1.100840.946
9603000000256QAM0.900940.366
10609000000256QAM1.1001040.366
11615000000256QAM1.2001140.366
12621000000256QAM1.5001240.946
13633000000256QAM1.6001340.946
14639000000256QAM1.8001440.946
15645000000256QAM1.9001540.946
16651000000256QAM1.8001640.366
17657000000256QAM2.0001740.946
18663000000256QAM2.1001840.366
19669000000256QAM2.2001940.946
20675000000256QAM2.3002040.366
21681000000256QAM2.5002140.946
22687000000256QAM2.7002240.946
23693000000256QAM2.8002340.946
24699000000256QAM3.1002440.946
25705000000256QAM3.2002540.946
26711000000256QAM3.2002640.366
27717000000256QAM3.1002740.946
28723000000256QAM2.8002840.946
29825000000256QAM2.3002940.366
30831000000256QAM2.4003040.366
31837000000256QAM2.5003140.946
32843000000256QAM2.3003240.946
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES2.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
138596000ATDMA - 64QAM36.25063200000
230596000ATDMA - 64QAM32.25046400000
323700000ATDMA - 64QAM32.25056400000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K
I Plan to Stick Around
Posts: 22

Re: Rogers Gaming & Streaming Lab

I’m getting very slow internet speeds very high ping and packet loss plz fix this
Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 QAM256 0.099 8 40.946
2 849000000 QAM256 -5.099 2 37.636
3 855000000 QAM256 -5.299 3 37.636
4 861000000 QAM256 -5.400 4 37.636
5 579000000 QAM256 0.099 5 40.366
6 585000000 QAM256 0.200 6 40.366
7 591000000 QAM256 0.200 7 40.946
8 279000000 QAM256 4.500 1 40.946
9 603000000 QAM256 0.200 9 40.366
10 609000000 QAM256 0.000 10 40.366
11 615000000 QAM256 0.000 11 40.366
12 621000000 QAM256 0.000 12 40.366
13 633000000 QAM256 0.099 13 40.366
14 639000000 QAM256 0.200 14 40.366
15 645000000 QAM256 0.200 15 40.946
16 651000000 QAM256 0.099 16 40.946
17 657000000 QAM256 0.000 17 40.946
18 663000000 QAM256 -0.099 18 40.366
19 669000000 QAM256 -0.299 19 40.366
20 675000000 QAM256 -0.700 20 40.366
21 681000000 QAM256 -0.799 21 40.366
22 687000000 QAM256 -0.799 22 40.366
23 693000000 QAM256 -0.799 23 40.366
24 699000000 QAM256 -0.900 24 40.366
25 705000000 QAM256 -1.000 25 40.366
26 711000000 QAM256 -1.200 26 40.946
27 717000000 QAM256 -1.599 27 38.983
28 723000000 QAM256 -1.599 28 38.983
29 825000000 QAM256 -3.599 29 38.605
30 831000000 QAM256 -3.799 30 38.605
31 837000000 QAM256 -4.000 31 38.605
32 843000000 QAM256 -4.799 32 38.605
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 NA NA NO NO NO NA
1 4K 275600000 YES YES YES 3.000000
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 25300000 64QAM 30.010 2 3200000
2 36996000 64QAM 33.020 4 6400000
3 30596000 64QAM 31.270 3 6400000
4 22100000 64QAM 30.010 1 3200000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
© 2019 Hitron Technologies Inc. All rights reserved.