Hi,
I'm having similar problems. Playing Overwatch is mostly okay, with the odd lag spike. Once I start streaming though, the lag is relentless and usually leads right to a DC.
This has been going on for years across various modems, games (WoW, CSGO, some emulation stuff, and most recently OW) and no amount of service upgrades or swapping has offered lasting fixes. I'm at the end of my tether here.
Here's the deets. Thanks for anything you can offer.
Downstream Overview
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Signal noise ratio (dB) |
| 1 | 669000000 | 256QAM | 2.900 | 19 | 38.983 |
| 2 | 849000000 | 256QAM | 1.300 | 2 | 38.605 |
| 3 | 855000000 | 256QAM | 1.300 | 3 | 38.605 |
| 4 | 861000000 | 256QAM | 1.400 | 4 | 38.605 |
| 5 | 579000000 | 256QAM | -1.200 | 5 | 38.983 |
| 6 | 585000000 | 256QAM | -0.300 | 6 | 38.605 |
| 7 | 591000000 | 256QAM | -0.300 | 7 | 38.605 |
| 8 | 597000000 | 256QAM | -0.700 | 8 | 38.983 |
| 9 | 603000000 | 256QAM | 0.000 | 9 | 38.983 |
| 10 | 609000000 | 256QAM | 0.200 | 10 | 38.605 |
| 11 | 615000000 | 256QAM | 0.000 | 11 | 38.605 |
| 12 | 621000000 | 256QAM | 0.100 | 12 | 38.605 |
| 13 | 633000000 | 256QAM | 0.500 | 13 | 38.605 |
| 14 | 639000000 | 256QAM | 1.200 | 14 | 38.983 |
| 15 | 645000000 | 256QAM | 0.600 | 15 | 38.605 |
| 16 | 651000000 | 256QAM | 1.400 | 16 | 38.605 |
| 17 | 657000000 | 256QAM | 1.400 | 17 | 38.983 |
| 18 | 663000000 | 256QAM | 1.900 | 18 | 38.983 |
| 19 | 279000000 | 256QAM | -3.200 | 1 | 37.636 |
| 20 | 675000000 | 256QAM | 3.500 | 20 | 40.366 |
| 21 | 681000000 | 256QAM | 3.500 | 21 | 38.983 |
| 22 | 687000000 | 256QAM | 4.000 | 22 | 38.605 |
| 23 | 693000000 | 256QAM | 3.300 | 23 | 38.983 |
| 24 | 699000000 | 256QAM | 4.100 | 24 | 38.983 |
| 25 | 705000000 | 256QAM | 3.500 | 25 | 38.983 |
| 26 | 711000000 | 256QAM | 3.000 | 26 | 38.983 |
| 27 | 717000000 | 256QAM | 2.700 | 27 | 38.983 |
| 28 | 723000000 | 256QAM | 1.800 | 28 | 38.605 |
| 29 | 825000000 | 256QAM | 1.500 | 29 | 38.983 |
| 30 | 831000000 | 256QAM | 1.900 | 30 | 38.605 |
| 31 | 837000000 | 256QAM | 1.600 | 31 | 38.983 |
| 32 | 843000000 | 256QAM | 1.200 | 32 | 38.605 |
OFDM Downstream Overview
| Receiver | FFT type | Subcarr 0 Frequency(MHz) | PLC locked | NCP locked | MDC1 locked | PLC power(dBmv) |
| 0 | NA | NA | NO | NO | NO | NA |
| 1 | 4K | 275600000 | YES | YES | YES | -3.000000 |
Upstream Overview
| Port ID | Frequency (MHz) | Modulation | Signal strength (dBmV) | Channel ID | Bandwidth |
| 1 | 22100000 | ATDMA - 64QAM | 42.500 | 1 | 3200000 |
| 2 | 36996000 | ATDMA - 64QAM | 39.500 | 4 | 6400000 |
| 3 | 30596000 | ATDMA - 64QAM | 40.250 | 3 | 6400000 |
| 4 | 25300000 | ATDMA - 64QAM | 42.250 | 2 | 3200000 |
OFDM/OFDMA Overview
| Channel Index | State | lin Digital Att | Digital Att | BW (sc's*fft) | Report Power | Report Power1_6 | FFT Size |
| 0 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
| 1 | DISABLED | 0.5000 | 0.0000 | 0.0000 | -inf | -1.0000 | 4K |
Hmm, this is interesting.
Hey @The_Ferd!
Thanks so much for dropping by the Lab!
Drops in connection while you're gaming can be beyond disruptive! We'll do what we can to assist in identifying where these drops are coming from. Based on the first image provided, the traceroute and ping aren't indicating any visible latency. The second image is a bit confusing as it's more indicative of a loss of connection or inability to maintain the traceroute over the 200s.
To validate this, are you able to run the traceroute while the game is being played? I'd love to see a live traces during the period of disconnect.
In addition can you confirm the following for us?
- Are you connected with a wired connection direct to the modem?
- Are you experiencing the disconnects/latency while using any other wired device or doing anything other than gaming with a wired connection?
- How often does this occur? Is it occurring during particular periods of the day consistently?
- When the disconnect occurs, are you losing internet connectivity? Or just connectivity to the server?
- Can you provide us with a speed test with a wired connection? Looking to see if you're getting the full upload throughput to your modem.
Thanks!
Greetings @phucnb!
Welcome to our Community. 🙂
Your modem levels appear to be within spec, so I don't suspect this to be a signal related issue at a glance. Were these levels captured while you were experiencing this issue?
If you would be so kind as to run the ping test as suggested by @elmirix that would give us a better idea of what we're working with here.
Regards,
RogersCorey
Hi Guys,
Glad I found this thread. I've been struggling with latency issues for quite some time now and I haven't been able to get it resolved with support. The last Senior Tech I had out indicated everything was good on the cabling and in spec. I play a lot of competitive FPS games and latency is a big issue for me. I see latency issues in all games, and can reproduce my latency issues with a simple ping. I get frequent spikes with my ping anytime of the day, but in the evening it's substantially worse.
I have no where to turn to at this point I hope you can help!
Modem Stats
Ping stats to google, this is a typical sample I see daily in the evening.
Below are some smokeping graphs which visually illustrate the issues and clearly show the variance and evening issues.
Below is to RogersDNS2 (64.71.255.198)
Below is to 8.8.8.8
Looking forward to you assistance!
Hello and welcome to our Community, @corm1!
I'm here to help, I just have a few clarifying questions first.
You mention that this issue is worse at night... did you perform these tests at night during the worst of the issues or during the day? Were the ping tests performed from a computer connected via Ethernet or WiFi? When did these issues first begin? Did they occur after an event that you can remember such as a bad storm or construction in the area?
If these tests weren't performed during the worst of the issues, could you run another set of tests in the evening for us?
Please let us know.
Regards,
RogersCorey
