Rogers Gaming & Streaming Lab

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I've Been Here Awhile
Posts: 2

Re: Rogers Gaming & Streaming Lab

Hello again, sorry for not responding sooner. I had a senior technician and a supervisor come in and try and fix it on Tuesday evening.

They found a very poor quality connector piece in the lines near my house and told me a maintenance crew would come out in the next few days to fix it.

I was hoping that would be all but unfortunately It's been replaced and I'm still getting the issue.

Here are a bunch of traceroutes. Keep in mind that most of them will probably look normal and that everything is fine. It's a really hard problem to fix and pinpoint the issue for because 90% of the time everything is running quite well. It's just without fail every 5 minutes or so I'll get a 5 second lag spike. This is especially frustrating in a 10+ minute endgame raid fight in Final Fantasy XIV.

I'm not sure what I'm supposed to edit out of these, so hopefully I edited out what I needed to

.

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 <1 ms 1 ms 1 ms hitronhub.home [EDITED]
2 31 ms 24 ms 37 ms XX.XXX.XXX.1
3 18 ms 22 ms 10 ms 24.156.149.49
4 19 ms 12 ms 11 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 19 ms 10 ms 12 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 25 ms 32 ms 20 ms 209.148.229.226
7 42 ms 30 ms 35 ms 209.148.231.50
8 28 ms 27 ms 50 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 31 ms 30 ms 28 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 95 ms 87 ms 99 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 88 ms 88 ms 86 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 126 ms 136 ms 109 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 127 ms 110 ms 113 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 138 ms 129 ms 130 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 132 ms 141 ms 116 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 108 ms 110 ms 105 ms 204.2.229.234
17 121 ms 112 ms 108 ms 204.2.229.10

Trace complete.

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms <1 ms hitronhub.home [EDITED]
2 13 ms 28 ms 19 ms XX.XXX.XXX.1
3 14 ms 18 ms 44 ms 24.156.149.49
4 12 ms 24 ms 16 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 15 ms 29 ms 34 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 25 ms 40 ms 31 ms 209.148.229.226
7 42 ms 29 ms 26 ms 209.148.231.50
8 31 ms 32 ms 28 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 26 ms 29 ms 30 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 * 92 ms 85 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 86 ms 123 ms 86 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 102 ms 106 ms 104 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 107 ms 109 ms 109 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 125 ms 111 ms 117 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 115 ms 132 ms 113 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 109 ms 129 ms 114 ms 204.2.229.234
17 113 ms 107 ms 128 ms 204.2.229.10

Trace complete.

 

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms 1 ms hitronhub.home [EDITED]
2 9 ms 8 ms 26 ms XX.XXX.XXX.1
3 21 ms 64 ms 15 ms 24.156.149.49
4 11 ms 12 ms 12 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 12 ms 11 ms 11 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 26 ms 38 ms 24 ms 209.148.229.226
7 27 ms 44 ms 39 ms 209.148.231.50
8 27 ms 28 ms 28 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 28 ms 27 ms 27 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 92 ms 85 ms 89 ms ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 * * * Request timed out.
12 132 ms 156 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 155 ms 123 ms 116 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 113 ms 109 ms 113 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 * 2481 ms 119 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 120 ms 153 ms 113 ms 204.2.229.234
17 113 ms 137 ms 105 ms 204.2.229.10

Trace complete.



C:\Users\micha> tracert 204.2.229.10

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms <1 ms hitronhub.home [EDITED]
2 18 ms 29 ms 29 ms XX.XXX.XXX.1
3 56 ms 27 ms 14 ms 24.156.149.49
4 12 ms 12 ms 14 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 10 ms 16 ms 13 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 65 ms 23 ms 22 ms 209.148.229.226
7 47 ms 29 ms 42 ms 209.148.231.50
8 30 ms 80 ms 34 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 45 ms 28 ms 45 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 * 107 ms * ae-4.r22.sttlwa01.us.bb.gin.ntt.net [129.250.4.13]
11 95 ms 92 ms 86 ms ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 111 ms 118 ms 102 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 113 ms 110 ms 128 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 107 ms 109 ms 119 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 111 ms 112 ms 111 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 113 ms 114 ms * 204.2.229.234
17 109 ms 109 ms 108 ms 204.2.229.10

Trace complete.

 

Tracing route to 204.2.229.10 over a maximum of 30 hops

1 1 ms 1 ms <1 ms hitronhub.home [EDITED]
2 71 ms 8 ms 11 ms XX.XXX.XXX.1
3 126 ms 181 ms 194 ms 24.156.149.49
4 40 ms 150 ms 76 ms 9025-cgw01.ym.rmgt.net.rogers.com [24.156.147.153]
5 33 ms 47 ms 17 ms 9403-cgw01.bloor.rmgt.net.rogers.com [209.148.235.229]
6 26 ms 38 ms 79 ms 209.148.229.226
7 31 ms 86 ms 27 ms 209.148.231.50
8 49 ms 64 ms 33 ms ae-11.r00.nycmny17.us.bb.gin.ntt.net [140.174.28.13]
9 41 ms 27 ms 31 ms ae-7.r24.nycmny01.us.bb.gin.ntt.net [129.250.3.48]
10 * * * Request timed out.
11 114 ms 91 ms * ae-0.r23.sttlwa01.us.bb.gin.ntt.net [129.250.6.30]
12 105 ms 127 ms 101 ms ae-3.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.124]
13 112 ms 112 ms 117 ms ae-45.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.175]
14 118 ms 132 ms 110 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
15 118 ms 122 ms 118 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
16 133 ms 106 ms 130 ms 204.2.229.234
17 286 ms 106 ms 203 ms 204.2.229.10

 

 

**Edited post to remove Personal IP**

I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hi,

 

I'm having similar problems. Playing Overwatch is mostly okay, with the odd lag spike. Once I start streaming though, the lag is relentless and usually leads right to a DC.

 

This has been going on for years across various modems, games (WoW, CSGO, some emulation stuff, and most recently OW) and no amount of service upgrades or swapping has offered lasting fixes. I'm at the end of my tether here.

 

Here's the deets. Thanks for anything you can offer.

 


Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1669000000256QAM2.9001938.983
2849000000256QAM1.300238.605
3855000000256QAM1.300338.605
4861000000256QAM1.400438.605
5579000000256QAM-1.200538.983
6585000000256QAM-0.300638.605
7591000000256QAM-0.300738.605
8597000000256QAM-0.700838.983
9603000000256QAM0.000938.983
10609000000256QAM0.2001038.605
11615000000256QAM0.0001138.605
12621000000256QAM0.1001238.605
13633000000256QAM0.5001338.605
14639000000256QAM1.2001438.983
15645000000256QAM0.6001538.605
16651000000256QAM1.4001638.605
17657000000256QAM1.4001738.983
18663000000256QAM1.9001838.983
19279000000256QAM-3.200137.636
20675000000256QAM3.5002040.366
21681000000256QAM3.5002138.983
22687000000256QAM4.0002238.605
23693000000256QAM3.3002338.983
24699000000256QAM4.1002438.983
25705000000256QAM3.5002538.983
26711000000256QAM3.0002638.983
27717000000256QAM2.7002738.983
28723000000256QAM1.8002838.605
29825000000256QAM1.5002938.983
30831000000256QAM1.9003038.605
31837000000256QAM1.6003138.983
32843000000256QAM1.2003238.605
OFDM Downstream Overview
ReceiverFFT typeSubcarr 0 Frequency(MHz)PLC lockedNCP lockedMDC1 lockedPLC power(dBmv)
0NANANONONONA
14K275600000YESYESYES-3.000000
Upstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDBandwidth
122100000ATDMA - 64QAM42.50013200000
236996000ATDMA - 64QAM39.50046400000
330596000ATDMA - 64QAM40.25036400000
425300000ATDMA - 64QAM42.25023200000
OFDM/OFDMA Overview
Channel IndexStatelin Digital AttDigital AttBW (sc's*fft)Report PowerReport Power1_6FFT Size
0DISABLED0.50000.00000.0000-inf-1.00004K
1DISABLED0.50000.00000.0000-inf-1.00004K

I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hmm, this is interesting.

 

Moderator
Moderator
Posts: 248

Re: Rogers Gaming & Streaming Lab

Hey @The_Ferd

 

Thanks so much for dropping by the Lab! 

 

Drops in connection while you're gaming can be beyond disruptive! We'll do what we can to assist in identifying where these drops are coming from. Based on the first image provided, the traceroute and ping aren't indicating any visible latency. The second image is a bit confusing as it's more indicative of a loss of connection or inability to maintain the traceroute over the 200s.

To validate this, are you able to run the traceroute while the game is being played? I'd love to see a live traces during the period of disconnect. 

 

In addition can you confirm the following for us?

  • Are you connected with a wired connection direct to the modem?
  • Are you experiencing the disconnects/latency while using any other wired device or doing anything other than gaming with a wired connection?
  • How often does this occur? Is it occurring during particular periods of the day consistently?
  • When the disconnect occurs, are you losing internet connectivity? Or just connectivity to the server?
  • Can you provide us with a speed test with a wired connection? Looking to see if you're getting the full upload throughput to your modem.

 

Thanks!

 

@RogersAndy

I've Been Here Awhile
Posts: 4

Re: Rogers Gaming & Streaming Lab

Hi, thanks for your reply.

 

This is a wired connection, the disconnects happen at any hour, all internet connectivity for the whole house dies and a speedtest from speedtest.net reports 52.38 Mbps down (not a typo, that's fifty-two), 21.63 up on an Ignite 500 plan.

 

I've been fighting versions of this problem for nearly all of the eight years I've lived here, and opened more support requests than I can count over it. Every time it's the same thing: Run a test, send a tech, tell me to spend more, upgrade my plan, here's a discount, new modem, and a week or a month later it's the same thing again. I've had enough (my last day as a Rogers customer is Friday) but hopefully what I've included here can help someone else.

Highlighted
I'm Here A Lot
Posts: 6

Re: Rogers Gaming & Streaming Lab

Hello everyone,

 I have the Rogers Gigabit unlimited and CODA-4582U, my iMac connect directly to the router via ethernet (CAT7). Everything is perfect except the ping when I play an online game (League of Legends). Pings are not stable, it's around 30ms (great) but sometimes it increases up to 100 and higher within a few seconds then back to normal. I don't know whether the problem is caused from the inside (Lan) or outside (WAN) and how to solve it.

Below are my downstream and 3 tests on PingPlotter (192.168.0.1, 174.115.206.1 (tracert from www.google.ca); and 64.71.255.204.

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 597000000 256QAM -1.800 8 38.983
2 849000000 256QAM -0.900 2 40.366
3 855000000 256QAM -1.500 3 38.983
4 861000000 256QAM -3.000 4 38.605
5 579000000 256QAM -1.000 5 40.366
6 585000000 256QAM -0.800 6 40.366
7 591000000 256QAM -1.500 7 40.946
8 279000000 256QAM -1.800 1 38.983
9 603000000 256QAM -0.700 9 40.366
10 609000000 256QAM 0.100 10 40.366
11 615000000 256QAM -0.200 11 40.366
12 621000000 256QAM -1.300 12 40.366
13 633000000 256QAM -0.700 13 40.366
14 639000000 256QAM 0.000 14 40.366
15 645000000 256QAM -0.500 15 40.366
16 651000000 256QAM -1.200 16 40.366
17 657000000 256QAM -1.300 17 38.983
18 663000000 256QAM 0.300 18 40.366
19 669000000 256QAM -0.100 19 40.366
20 675000000 256QAM -0.400 20 40.366
21 681000000 256QAM -1.700 21 38.605
22 687000000 256QAM -1.200 22 38.983
23 693000000 256QAM -0.100 23 40.366
24 699000000 256QAM 0.300 24 40.366
25 705000000 256QAM -0.700 25 40.366
26 711000000 256QAM -0.700 26 40.946
27 717000000 256QAM -0.900 27 40.366
28 723000000 256QAM -0.200 28 40.366
29 825000000 256QAM -3.500 29 38.983
30 831000000 256QAM -2.900 30 38.983
31 837000000 256QAM -1.500 31 40.366
32 843000000 256QAM -1.300 32 40.366

[img]https://i.imgur.com/dRaCUWg.png[/img]

[img]https://i.imgur.com/DtwYYOe.png[/img]

[img]https://i.imgur.com/frNp98L.png[/img]

I'm Here A Lot
Posts: 6

Re: Rogers Gaming & Streaming Lab

Perform a ping test from cmd and let it run for a while:
ping -t 8.8.8.8
Look if you are not loosing/timeout any packets during the test. I had this problem before and it was a neighborhood issue.
Moderator
Moderator
Posts: 1,117

Re: Rogers Gaming & Streaming Lab

Greetings @phucnb!

 

Welcome to our Community. 🙂

 

Your modem levels appear to be within spec, so I don't suspect this to be a signal related issue at a glance. Were these levels captured while you were experiencing this issue?

 

If you would be so kind as to run the ping test as suggested by @elmirix that would give us a better idea of what we're working with here.

 

Regards,

RogersCorey

 

 

I've Been Here Awhile
Posts: 3

Re: Rogers Gaming & Streaming Lab

 

Hi Guys,

 

Glad I found this thread. I've been struggling with latency issues for quite some time now and I haven't been able to get it resolved with support. The last Senior Tech I had out indicated everything was good on the cabling and in spec. I play a lot of competitive FPS games and latency is a big issue for me. I see latency issues in all games, and can reproduce my latency issues with a simple ping. I get frequent spikes with my ping anytime of the day, but in the evening it's substantially worse.

 

I have no where to turn to at this point I hope you can help!

 

Modem Stats

modemstats.jpg

 

Ping stats to google, this is a typical sample I see daily in the evening.

 

googleping.jpg

 

Below are some smokeping graphs which visually illustrate the issues and clearly show the variance and evening issues.

 

Below is to RogersDNS2 (64.71.255.198)

 

Below is to 8.8.8.8

Looking forward to you assistance!

Moderator
Moderator
Posts: 1,117

Re: Rogers Gaming & Streaming Lab

Hello and welcome to our Community, @corm1!

 

I'm here to help, I just have a few clarifying questions first.

 

You mention that this issue is worse at night... did you perform these tests at night during the worst of the issues or during the day? Were the ping tests performed from a computer connected via Ethernet or WiFi? When did these issues first begin? Did they occur after an event that you can remember such as a bad storm or construction in the area?

 

If these tests weren't performed during the worst of the issues, could you run another set of tests in the evening for us?

 

Please let us know.

 

Regards,

RogersCorey

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