Thanks so much for posting here in the Community! 🙂
I'm sorry to hear about the issues you are having with the 'generate new App password' functionality on Rogers Member Centre. However, please note that you can still use webmail as an alternative option at: https://ca.rogers.yahoo.com/.
If you can send us a PM, we'll be happy to submit a ticket on your behalf. To get started, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
I have been trying for the past two days to generate an application password following the instructions at:
instead of an application password, I have been getting the message:
Error Something went wrong on our end. Please try again later. OK
I appreciate Rogers providing a community forum for users to share problems they are having Rogers.
I see from posts by @timchase and @NadineC that I am not the only one seeing this problem. If you haven’t already, could you be so kind as to submit a ticket for all of us and let us know: (i) if Rogers is aware of this problem, (ii) if Roger’s plans to fix it, and (iii) if Rogers plans to fix it when the fix might be available.
@peterkrug wrote: ... let us know: (i) if Rogers is aware of this problem, (ii) if Roger’s plans to fix it, and (iii) if Rogers plans to fix it when the fix might be available.
As stated in another App PW thread, Rogers is aware of the situation and is working on a fix and there is no ETA at this time.
Rogers typically only create tickets for individuals if you PM them (or contact them in other ways)
Thanks but Rogers Webmail sucks. It's like a beginners format to sending/receiving emails. I like my Outlook as i have 20 addresses to check at any given moment. Last 2 weeks I've been pushing my rogers contacts to a new Gmail account and then soon leaving rogers but I will create a ticket for the benefit of everyone involved.
I also require the Password Generator as my Email also went down in Outlook and was coincidently hacked about the same time along with my Ebay Account. (where my Ebay account info resides) Seems to be an open opportunity for rogue activities. Check your accounts! Change your PWs.
We are still not hearing from Roger's as to when, AND/OR if they are planning to fix the issue with Yahoo or will just abandon the ability to create a fix for the issue. If not, tell us, so we can select an new email provider. I have been trying to forward my email to a third party, self hosted email system. But as usual the instructions don't match what is presented in your email settings. Also, is it possible to have a mass forward of the email that is presently only available in webmail to be forwarded out of the system to my own email host?
Thanks to everyone who may be able to help me.
Your above posts is exactly how I feel and the problems I am having as well, albeit, I am just 4 years younger than you!! I simply cannot believe they cant fix this problem. This is a joke on their technology people and moreover on their senior managers. They will lose many clients because they didn't even send out a broadcast to warn us of the problem and instead we had waste our time calling in to find out why we are having problems with Outlook on our computers. What a joke...once my contract with Rogers is over I am leaving them...what a way to lose a customer who pays close to $500 per month for family phones, internet, home phone, etc... basically the whole shooting match...
Is Rogers ever going to get the generate code fixed in the members center? It's been over a month now. Can't use my email on my PC. Only way to access it is threw the web which is a pain if you have more than 1 account. I'm ready to cancel all my Rogers products and go where I can actually use what I'm paying for!
I find it amazing that most of us, soon-to-be past Rogers subscribers, have had no connection with our Outlook for now entering on 6th week, and you just lost your connection. This means that there may be hope as the single engineer assigned to the task must have turned something off, thus cutting your connection. YES, they have accidentally revealed that someone is working on the problem.
TODAY, I GOT BACK MY OUTLOOK. Yes, note since February 28th have I received an email in Outlook. A program I have used since 1993. I called Rogers' Tech Support to enquire about the status of the fix and the gentleman who I spoke to me said that yesterday, he was able to generate a password on his system. On the member's site no such ability, however, there must be a partial fix as the in-house team can now generate a passcode that will allow you to reconnect to Outlook. I think Rogers should have communicated that this option is now available, but I am so happy to be back online with Outlook. The last seven weeks have been a struggle. Thanks, Teck Guy you made my day. Before leaving Rogers it's best to continue with the Devil you know than move on to the one you do not know. I just wish that Rogers Communications would be better at communicating with their subscribers! CALL TECH SUPPORT AND GET RECONNECTED TODAY 04/11/23!!!
Is is still necessary to submit tickets for this known issue? My mom is 90 and unable to access email through Outlook and she gets very confused and frustrated using the browser version. This is basic stuff! Please fix it.