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Hello, @joanne1967
Welcome to the Rogers Community Forums! 
Good to know that you are getting more the package speeds on the wired connection. Achieving such high speeds on wireless connection would be tricky, how are you testing the wireless speeds? Would you please clarify about the "ned cable and controller"?
Inviting @roxandtreez @Datalink, @VivienM and @Gdkitty to share the expertise and find a solution.
Thank you all,
RogersMoin
Agree with @VivienM's comments. We've seen this more times than we like to count. Unfortunately its takes prior research and some amount of knowledge that your devices can run higher data rates prior to making the jump to the 250 Mb/s service. Sometimes you won't know until you have a higher data rate modem or router in place that will give you the ability to test those rates with your devices. Can you provide further details as well concerning what networks you are running, 2.4 and 5 Ghz and what is running on those networks.
In addition to the difficulties with the devices, there is also the issue that the combo modems / routers aren't the highest performing wifi devices in the world. This is typical across ISPs, not just Rogers. You might need to consider buying a good router that will give you the performance that you are looking for, in addition to making changes to or with your devices to run higher data rates.
One thing that you can do is load inSSIDer on your laptop to look at the wifi environment and see who you are competing with. Once you see what other modems and routers are running nearby you might be able to switch channels to get slightly better wifi performance. In the 2.4 Ghz space, this might be difficult to impossible due to the number of modems and routers that you might be near. The link below is for the last freebie version. It doesn't show the 802.11ac networks that are running nearby, but there is a new version out now, a pay version that will, and will do so on a normal 802.11n laptop. If you intend to use 802.11ac networks its worth buying for $20 US. So, have a go with this and see whats running nearby.
http://www.techspot.com/downloads/5936-inssider.html
are you running the test wireless or wired direct to a computer? next thing would be loose the Asus Router and try the CGN3 in gateway mode and see if the speeds stay. This would rule out the modem or your asus router
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RogersCilio
Hey
We just upgraded our internet from TekSavvy to Rogers Ignite 250u and have noticed that the speed isn't all there. When attempting to stream youtube at 1440p it constantly needs to buffer and at 4k it hardly even loads.
When I do speedtests the numbers are all over the place...
Speedtest.net reports:
Fast.com (netflix's speedtest) reports:
dslreports.com (which I trust the most) reports:
And streaming this video in 4k constantly freezes and needs to buffer ever 2 seconds: https://www.youtube.com/watch?v=6pxRHBw-k8M
I had a friend who is also on the 250u package test all of these and they all reported 330 down 20 up, and the youtube video streamed no problem. When we were with the TekSavvy 100 Cable package all of these reported 100mbps no problem, and streaming wasn't an issue.
Some other notes which might be important... With the package we got the CGNM-3552 modem/router combo. We're using it in gateway mode since it's got a better wifi package compared to our router. All of my tests have been done through a wired connection (via cat6 directly into the modem).
Here is the DOCSIS WAN page (I recommend right clicking and opening in a new tab so you can zoom in an see the numbers easier):
Let me know if more information is required, thanks!
