Requesting installation of FTTH (Fiber to the Home) internet?

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I Plan to Stick Around
Posts: 124

Re: Requesting installation of FTTH (Fiber to the Home) internet?

@gcerullo  like here:

 

https://communityforums.rogers.com/t5/Ignite-TV/New-Ignite-TV-Self-Install/m-p/461303

 

they are tlaking about a new install being setup, it prooves Rogers is running the service on the new lines as soon as they are installed, and it would just be stupid to run new lines, and not connect and test them, thats just stupid, they would never run a neighbourhood and leave them disconnected anywhere, they need to test and check every line and that means being connected at the local node/rogers offices.....

And my speed and stability issues have been going on for 3 years, its nothing to do with Covid19, the limits rogers put during covid appear to be about 150Mbps on a 1Gbps connection, which isnt going too kill me, but its still ridiculous.... but its the best ive gotten in the last 30days.....

before covid I could somtimes get upto 350 or 400, but ive NEVER ONCE had my full speed, and ive had my coax line from the node replaced twice by Teir 3 support, and my CODA modem replaced atleast 8 times... this is all verifable byu a rogers support person in my account. and im just getting so sick and tired of it....

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Resident Expert
Resident Expert
Posts: 1,500

Re: Requesting installation of FTTH (Fiber to the Home) internet?

@WestPoint  Did you try calling the toll-free telephone number in the FTTH FAQ and ask about availability/scheduled construction in your area?

 

When Rogers is laying down fibre, it might be for FTTH or it might also be that your area is only getting Remote PHY, which is basically a fibre-connected mini-node that serves 50 homes but still delivers service to the home by coax.



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I've Been Here Awhile
Posts: 2

Re: Requesting installation of FTTH (Fiber to the Home) internet?

Hello,

Rogers through their NuBuild contractor is upgrading the trunk circuit in our area.  (north of Ramona and South of 16th Ave from what I have seen). 
Does anyone know when the truck circuit will be upgraded in the area south of Ramona Blvd?  Also, since they are installing a new fibre backbone, does this mean Fibre to Node (right inside the house) will be an option in the future? Is this something the home owner can pay for?

Thanks...

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I've Been Here Awhile
Posts: 2

Re: Requesting installation of FTTH (Fiber to the Home) internet?

In the referenced FAQ, the Toll Free number  provided , 1-844-760-3905, is no longer in service.  They point  you back to the general customer service line at 1-888-764-3771.  There is no VRU option for construction so you have to select the general customer service option for which there is a very long waiting time.

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Moderator
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Posts: 634

Re: Requesting installation of FTTH (Fiber to the Home) internet?

Hello @user1966,

 

Thank you for posting your questions here in the community and for your interest surrounding FTTH! 

 

If you’re interested in having fibre to your home, we can arrange that depending on where your address is on the construction schedule. If your address is currently eligible, you can provide us with verbal consent and we can take your name and address down and make sure the fibre drop is added to your home. Please note: this construction work is at no cost to you. Please send us a Private Message @CommunityHelps so we may have a look to confirm.

 

For more information on how our Private Messaging system works, please check out our blog.

 

Thank you kindly!

RogersLaura

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I'm Here A Lot
Posts: 5

Re: Requesting installation of FTTH (Fiber to the Home) internet?

What benefits does FTTH bring?

 

Will it automatically bring my gigabit plan from 1gb/30mb to 1gb/1gb?

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I Plan to Stick Around
Posts: 22

Re: Requesting installation of FTTH (Fiber to the Home) internet?


@squadz wrote:

What benefits does FTTH bring?

 

Will it automatically bring my gigabit plan from 1gb/30mb to 1gb/1gb?


Certainly that is one of the main benefits people are looking forward to.

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Resident Expert
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Posts: 7,007

Re: Requesting installation of FTTH (Fiber to the Home) internet?

@squadz at the present time, Rogers use of FTTH simply replaces the copper cabling that runs from the neighbourhood node to your home.  There is no change from the DOCSIS technology that is presently used with the copper cabling.  So, there is no difference in the data rates from copper cabling to FTTH.  

 

Having said that, there is a new FTTH installation that is currently being installed in Kanata.  The jury is still out as the installation is not complete so no one knows what modem type will be installed, fibre or copper cable connected.  Speculation is that it will finally be a true fibre system,end to end including the modem, but, that remains to be seen.  If this is the case, that Rogers is finally going towards a true fibre system, then perhaps higher upload rates will be seen.



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I'm Here A Lot
Posts: 7

Re: Requesting installation of FTTH (Fiber to the Home) internet?

Hi

Can someone share the Data/Speed plans available with Rogers Fiber to the Home?

 

I dont understand why Rogers cant add the availability map of FTTH on their website. It would be so easy for all to get the info. They could have also added consent form in My account as well. 

 

They can also put construction progress or availability details on their website. This would have easily reduce the load in their customer care .

 

Further why Rogers is not promoting FTTH properly, they have been saying they are upgrading or installing since 2019 but till date you cant even find the plans under FTTH.

 

All they are saying its FTTH and its better (too short to define many things)

 

u cant expect this from a Tech company in communication 

 

 

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I'm a Reliable Contributor
Posts: 218

Re: Requesting installation of FTTH (Fiber to the Home) internet?

Excellent post!!  Sadly Bell doesn't have any of this info either!