Welcome to the Rogers Community Forums!
Thank you for joining the Community and for posting your query. Undoubtedly, the service interruptions can be inconvenient particularly if you are working from home.
Thanks for your response... I am not exactly sure how to send a private message from @CommunityHelps. I feel really frustrated at this point, offline all day and no status updates from Roger's, absolutely nothing.. I expect Roger's to be proactive with comms in such situations, but it feels more like you just reactive. I found out myself that there was an issue then had to call in to find out what the issue is, which is still being referred to as just an "outage"... then no one is able to give me an ETA either. This is my livelihood that's being affected. While I understand that certain things are sometimes out of your control and is gonna happen occassionally but communication is in on your control, I would have expected to see email update or texts at least every hour.... just feeling really frustrated and trying to figure out how to make up for the lost day... hope this will be resolved soon.
Thank you for your continued patience. I can certainly appreciate your position; a prolonged service interruption can be frustrating.
You can click on @CommunityHelps and click on "Send This User a Private Message" on the top right side to send us the private message.
We do proactively communicate major service interruptions; besides the IVR when you call the tech support the service interruption is also posted on rogers.com and on Twitter at @RogersHelps.
Below is the tweet acknowledging the interruption:
Due to a fibre cut which was caused by a traffic accident, some customers in Brampton, Ontario may continue to experience a disruption to their Internet, TV, and Home Phone service. Repairs are ongoing as we work to restore service. Thank you for your continued patience.
Please feel free to send us a private message so that we can look into finding more details for you.
Thank you for understanding!