cancel
Showing results for 
Search instead for 
Did you mean: 

Questions about the Ignite Modem

Alex4161
I'm a Reliable Contributor

I just subscribed to the 500 mbit Internet service and wanted to know what is the latest STABLE firmware for the modem?  Mine is as follows:

 

Hardware Version 1A
Software Version

4.5.8.19

 

In terms of signal, the modem is supposed to be 32 channels, yet I only have 20 connected:

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 603000000 256QAM 2.800 3 36.610
2 591000000 256QAM 2.400 1 36.610
3 597000000 256QAM 3.000 2 37.356
4 609000000 256QAM 2.600 4 36.610
5 615000000 256QAM 1.700 5 36.610
6 621000000 256QAM 1.100 6 36.387
7 633000000 256QAM 0.500 7 35.780
8 639000000 256QAM 0.600 8 35.780
9 645000000 256QAM 0.900 9 36.387
10 651000000 256QAM -0.300 10 35.780
11 657000000 256QAM -0.200 11 35.780
12 663000000 256QAM 1.100 12 36.387
13 669000000 256QAM 1.500 13 36.610
14 675000000 256QAM 1.800 14 36.610
15 681000000 256QAM 2.300 15 36.610
16 687000000 256QAM 1.500 16 36.610
17 693000000 256QAM 0.900 17 36.387
18 699000000 256QAM 0.600 18 36.387
19 705000000 256QAM -0.200 19 36.610
20 711000000 256QAM -0.700 20 35.780
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 30596000 ATDMA - 64QAM 40.500 2 6400000
2 23700000 ATDMA - 64QAM 40.500 3 6400000
3 38596000 ATDMA - 64QAM 43.000 1

3200000

 

Is this OK and are my signal levels good?

 

Thanks

 

 

***Added Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Questions about the Ignite Modem

For best range, buy a good third party router with external antenna and gigabit WAN and LAN port. 

 

Stability I don't believe will be an issue.  If your previous modem was stable, then I would expect the same for the CGNM-3552.  The only time that my modem is down is during a router firmware update (Asus RT-AC68U), or, if there is ever an external cable problem.  Other than that, its running 24 hours a day, day in, day out and I never think about it, which is the way that it should be.  

 

I'm running the trial version 4.5.8.21 which resolved the issue of the LAN ports on the modem dying when as the modem is connected to a Casa CMTS.  As with my previous CGN3ACSMR, the modem is solid, no problems seen, although, it is running in Bridge mode.  I would expect the same from Gateway mode.  

 

That, for the most part is what it will do for you when your CMTS is switched from a Cisco unit to a Casa unit.  That might occur any day, and without the firmware update, if you weren't watching for the switch, the first clue would be dead LAN ports.  @RogersDave would have to expand on the additions and corrections to the firmware as I don't have access to the technical documentation that details the firmware builds.



View solution in original post

9 REPLIES 9

Re: Questions about the Ignite Modem

Datalink
Resident Expert

Your signal levels and signal to noise ratios are fine. 

 

In terms of the modem, given the firmware version that you indicated, you should have a CGNM-3552 which will be seen by the product sticker at the back of the modem near the top.  Note, that is the only modem currently fielded by Rogers that will support 1 Gb/s data rates.  Assuming that is correct, you should send a pm to @CommunityHelps requesting the trial firmware version 4.5.8.21 for the CGNM-3552.  Please include your HFC MAC address and modem serial number which is shown on the same modem STATUS page.  That version corrects the problem of the LAN ports dying when the modem is connected to a Casa Cable Modem Termination System.  Please have a look at the first post in this thread:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...

 

The Casa equipment is currently replacing the Cisco CMTS equipment.  Given that you currently have 500 Mb/s, you are probably on a Cisco CMTS at the moment.  When the Casa CMTS is installed, that modem will be able to run at 1 Gb/s.  

 

To determine what CMTS your modem is connected to, log into the modem, navigate to the STATUS ...... DOCSIS EVENT page and have a look for one of the following sequences:

a. CMTS-MAC=00:17:10 which indicates that you are connected to a Casa Systems Cable Modem Termination System (CMTS), or;


b. any of the following which indicates that you are connected to a Cisco Systems CMTS.

     1. CMTS-MAC=00:05:00
     2. CMTS-MAC=00:12:43
     3. CMTS-MAC=00:14:f1
     4. CMTS-MAC=00:1f:ca
     5. CMTS-MAC=e0:2f:6d           Note:  there may be other Cicso MAC addresses

                                                                        as well which are not on this list yet.

 

By keeping a look out for that sequence in the DOCSIS EVENTs page, you will know when the switch over has occurred.  I don't know if the bump up to 1 Gb/s is automatic or if you have to call into tech support to have the modem provisioned for 1 Gb/s.  



Re: Questions about the Ignite Modem

nl2
I Plan to Stick Around

 

4	06/06/16 22:47:29	73040100	notice	TLV-11 - unrecognized OID;CM-MAC=****<snip>****;CMTS-MAC=****<snip>****;CM-QOS=1.1;CM-VER=3.0;
5	06/06/16 22:48:06	82000200	critical	No Ranging Response received - T3 time-out;CM-MAC=****<snip>****;CMTS-MAC=****<snip>****;CM-QOS=1.1;CM-VER=3.0;
6	06/06/16 22:48:06	82000300	critical	Ranging Request Retries exhausted;CM-MAC=****<snip>****;CMTS-MAC=****<snip>****;CM-QOS=1.1;CM-VER=3.0;
7	06/06/16 22:48:06	82000600	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=****<snip>****;CMTS-MAC=****<snip>****;CM-QOS=1.1;CM-VER=3.0;

critical error in my modem log connecting to CMTS-MAC=00:17:10.

 

Re: Questions about the Ignite Modem

Alex4161
I'm a Reliable Contributor

Thank you for the prompt info.

 

As for the firmware update, I am a bit nervous upgrading to a BETA firmware as what things are working now may stop and cause issues.

 

What benefits do I get with the new firmware?  The link mentioned some features but I am not sure if those features are what I will see given with the current firmware I have.  I just want the BEST wifi range and rock solid stability without having to reboot the router often.

 

What would you suggest?  

 

Thanks

Re: Questions about the Ignite Modem

For best range, buy a good third party router with external antenna and gigabit WAN and LAN port. 

 

Stability I don't believe will be an issue.  If your previous modem was stable, then I would expect the same for the CGNM-3552.  The only time that my modem is down is during a router firmware update (Asus RT-AC68U), or, if there is ever an external cable problem.  Other than that, its running 24 hours a day, day in, day out and I never think about it, which is the way that it should be.  

 

I'm running the trial version 4.5.8.21 which resolved the issue of the LAN ports on the modem dying when as the modem is connected to a Casa CMTS.  As with my previous CGN3ACSMR, the modem is solid, no problems seen, although, it is running in Bridge mode.  I would expect the same from Gateway mode.  

 

That, for the most part is what it will do for you when your CMTS is switched from a Cisco unit to a Casa unit.  That might occur any day, and without the firmware update, if you weren't watching for the switch, the first clue would be dead LAN ports.  @RogersDave would have to expand on the additions and corrections to the firmware as I don't have access to the technical documentation that details the firmware builds.



View solution in original post