Questions about Ignite Service and Setup

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DrMike
I'm a Trusted Contributor
Posts: 257

Questions about Ignite Service and Setup

Hi all,

 

I realize there are many, many threads about Ignite TV/Internet etc so forgive me for starting yet another one, but I had some very specific questions that I'd prefer answered in one place as opposed to me searching for weeks piecemeal.  Hope that's OK.

 

I have all my services with Rogers and am finally considering the "upgrade" to Ignite. My current setup is

  • Rogers Home Phone (usual features),
  • legacy VIP TV package no longer offered (I have been clutching that one never wanting to let it go) with a NextBox 3.0 PVR on my main TV and a Nextbox 2 on another, and
  • my Internet is the 250/300 Mbps (using the Hitron CGN).

I currently use the Rogers Modem in Bridge mode - bridged to an ASUS RT-AC68U router.

 

I have very few problems overall with this setup - other than the price keeps climbing....

 

I am exploring making the jump to an Ignite bundle - Premier TV option, either 500 Mbps or 1 Gigabit Internet, and Ignite home phone. I can get a "deal" from Rogers that will make the proposed bundle cheaper per month than current and enough less to make it a good economical consideration.

 

So here are the questions:

 

1. I know that everyone has a different experience with Ignite, but most of the "reviews" I see date back quite a while so I wondered what has been the experience of people who have switched RECENTLY, as in, is the Ignite service  really ready for prime time? Will I have buyer's remorse or is the technology sufficiently polished that it will be a positive experience?

 

2. My house is on 3 floors, but main usage will be on main floor and upstairs bedroom. Only my wife and I for the most part (esp in covid times) and therefore not running more than a few devices at a time. Not uncommon to have 1 or 2 TVs, 2 phones, 2 or 3 computers (running Zoom for example) and a tablet running at same time. I was thinking go for the top line 1 Gigabit speed but Rogers sales person said 500 should be plenty. Opinions? I don't think the price differential between them is much, so if only $10/month for example, why not go 1 GB? 

 

3. Is it really true that if there are dead zones that Rogers will provide free, on request, Mesh pods to boost signal?

 

4. I can't find out much info on the Arris XB6 (I assume that is the modem?). I know that I will have to plug my cordless phone base into it directly, but I think I read it has only 2 ethernet ports? True?

 

5. Right now I am using an RT-AC68U. I bought that way back when I wanted to do some more specific router settings (like static IP routing ) than the Rogers modem allowed. At the moment I use NONE of those features on the RT-68U, but it does give me reliable 2.4 and 5.0 WiFi networks. Once I start using the XB6, would it still be advantageous to use it in bridge mode and use the RT-AC68U or is the XB6 a sufficiently good modem to be used all by itself?

 

6. What would I gain vs what would I lose by using the RT-AC68U (i.e., bridge mode) vs the XB6 standalone in Gateway mode?

 

7. Is WiFi coverage likely to be the same, different, better or worse for the XB6 alone vs the RT-AC68U?

 

8. Rogers website has to be one of the most confusing ones I see for trying to compare Ignite TV channel packages. Can anyone point me to a page where I can actually download a chart that compares side by side the channels in the Ignite "Premier" channel package vs the Ignite "Popular" channel package? 

 

9. For better or worse, my wife and I still like a "landline". The current Rogers home phone is a VOIP-based as far as I understand, and uses a separate modem to convert the cable signal so that I can plug in my cordless phone into a phone jack on the wall. The Ignite Home phone is strictly WiFi as I understand. Will I see any improvement, or more likely, any deterioration of phone audio? 

 

Many thanks to all in advance!

 

 

 

***Edited Labels***

RogersLaura
Moderator
Moderator
Posts: 793

Re: Questions about Ignite Service and Setup

Hey @DrMike,

 

We appreciate the time you've taken to piece together this detailed post, you've come to the right place!

 

I'd like to give some more time to our lovely community members so they can weigh in on their personal experiences with Ignite TV! I'll also tag in some of our awesome RE's @Gdkitty, @-G- and a few other helpful users that I've seen around the way, @Babylegs1, @Bplayer, @ColdGranite to see if they'd like to chime in!

 

Cheers!

RogersLaura

Gdkitty
Resident Expert
Resident Expert
Posts: 14,321

Re: Questions about Ignite Service and Setup

1 ) While not an recent person (I have had it since day 1), being on here have seen most of the complaints.   Is is perfect 100% of the time? No.  But neither was/is the digital TV.. there are still quirks there.
Almost ALL the complaints I see, stem from a bad setup.. where signal, etc wasn't tweeked to make everything set up properly.  IF everything is set up properly, any user should not see 95% of the problems that people do see/complain about.
(The trick is getting a good tech sometimes, who will do it properly.. but thats another discussion :P)

2 ) Its something  you have to look at and whats running.  A 4k stream, is only taking up about 25mbps max.. so a few TVs running 4k, plus general browsing, and other things... you still might only be hitting 250??
One thing to consider is thats the throughput on the MODEM itself.  Would one likely get 500 or 1g over wireless at one time? Not likely.   so its the combined.
I have the 500, and I can be running 1-2 of the ignite TV boxes, both my son and I playing online games (with no lag/issues) wife on her phone doing things, etc... all with no issues.

3 ) that is my understanding.  I have them, just switched from their original ones to the newest ones.
I am not paying extra.  I think they will based on the signal in general to those other areas, within the house itself.  So if someone wants one for the garage, etc.. they might have to pay extra for that one.

4 ) Correct, it only has two ethernet ports.   So modem placement comes into play possibly then if you have wired connections into the modem.  (might need to drop a switch if you need it).  More on this below.
Yes the phone connection is on the back.  The main base on a multi set, while it can plug into the back of this direct, does not need to.   As long as you have a phone jack where the modem is, all the jacks should be interconnected. So you can can go from the modem into that jack.. then put the base elsewhere on another jack.

5,6,7 ) That was a great router, I had that one prior switching over to ignite.   That being said it is 7 years old.  The rogers one is a newer chipset, etc in it (which is not always good either sometimes).   But generally its not bad.  BIGEST thing is that it doesnt have external antennas, so potential RANGE is less.    But thats why these things are now designed to work with the pods too.
Some people like to use their own hardware which they have 100% control over.  But if your not using all those features on it, is it fully necessary?  It does make support from the rogers side if you do have problems a little more, as they dont do a lot of support if you have your own  stuff in the mix that way.
Surprisingly, while the new stuff does not have the fine granular settings for some/all areas, it does have a bunch.  Where you can assign devices to profiles, and with those profiles turn OFF the internet manually, on a schedule, etc.  Even set timers (person can only use 4 hours of wifi a day).  Does support port forwarding, etc.

Modem placement may be a question.  IF  you have wired connections, you'll want the modem where you have them running to.  But if thats not critical, as you dont need any of the other cable connections in the house, you could put the modem say in a more central area.  You'd always get the best wifi off the modem itself vs the pods.. so putting the modem on the main floor?  (But also  you need to then take the phone line connection into account)

8 ) This I am not sure.. I can see if I can find anything.

9 ) The phone stuff is not wifi, etc.   Its pretty much the exact same thing as before.  Instead of having a separate VOIP modem, its built into the main rogers modem.   
The big downside here, is that there is no longer any battery in it.  So the power goes down, so does the phone 😞
One consideration, is getting a basic UPS battery backup for the modem, keep it up for a period of time if the power is out, and also helps it ride out the micro blips.

While on the topic of phone.. one thing often missed.. the CALLER ID on the TV does not work with ignite.



DrMike
I'm a Trusted Contributor
Posts: 257

Re: Questions about Ignite Service and Setup

Thanks for this. I should have thought to tag some folks myself - I have long enjoyed so many hugely informative posts from so many!
DrMike
I'm a Trusted Contributor
Posts: 257

Re: Questions about Ignite Service and Setup

Thank you so much @Gdkitty You have always been so generous with your time. I hesitated making such a long post since I worried no one would want to tackle all of it at once lol. I have a few specific points to make re: your reply but will do that separately. Right now I wanted to get down a couple of more questions that kept me awake last night 🤣.

 

Questions re: Ignite vs NextBox 3.0

 

1. One of the things that would be a deal breaker for me is something we do on the NextBox ALL the time. We set up a program to record, but after say, 20-30 minutes we go to the program while it is being recorded, rewind to the beginning and watch it so that we can fast-forward through commercials. So we are watching, fast-forwarding AND STILL recording at the same time. This is obviously possible due to the hard disk local buffering. Can I do this on Ignite?

 

2. Similar question. If I am watching a show (from the beginning) and realize, hey, my wife would really like this, I hit record and it records FROM THE BEGINNING (as long as I have been watching it continuously). I have read that Ignite cannot do this - it will record ONLY from the point you hit record since it is not buffered in the same way to pick up what is already past. Correct?

 

3. Again related, is pausing and rewinding 'live' TV (i.e., not an already recorded program). It happens all the time that we either want to pause for a while and return where we left off, or even more often have a "wait, what did he say" moment, where we pause a live broadcast, rewind 30 seconds and rewatch etc. My understanding is that Ignite allows a pause, but not as long as NextBox. Is this true? Can I pause and rewind and replay at will as long as the pause is not overly long time?

 

4. Lastly (for now). I assume that there is a 'manual' search function as well as the search by voice function. As in, if my wife is sleeping and I don't want to wake her with my voice, can I still do an old-fashioned rudimentary search using buttons instead of voice per se?

 

Again, thanks to all!!

Gdkitty
Resident Expert
Resident Expert
Posts: 14,321

Re: Questions about Ignite Service and Setup

1 ) Yes, my wife starts recordings before they are done recording all the time.
If my memory serves me right, when you are recording something, if you look on the SAVED list (where the recordings are, it shows that its recording there.  and you can click on it and start it up.

2 ) I am not 100% positive on this one.  I THINK it can, at least in most cases.
As the streams here are a little different, your right that its not buffering it.  But I think that it knows to grab the stream back from the beginning.  As a lot of the channels have the 'replay' feature.  That when you get to the channel, that say you missed the first 1/2 of it, can have it re-start from the beginning.  So it probably grabs this same feature to put it in recorded.

3 ) Yeah, the pause is much shorter, I think 15 mins max? may not even be that.  But definitely can rewind, fast forward, go back to live, etc.

4 ) oh yeah, you can go in and type in the search, type in a channel number, station, etc.



DrMike
I'm a Trusted Contributor
Posts: 257

Re: Questions about Ignite Service and Setup

Once again, thanks @Gdkitty for such a detailed and informative response. MUCH appreciated. A few clarifications/ follow-ups if you don't mind 😉

 

2 ) Its something  you have to look at and whats running.  A 4k stream, is only taking up about 25mbps max.. so a few TVs running 4k, plus general browsing, and other things... you still might only be hitting 250??
One thing to consider is thats the throughput on the MODEM itself.  Would one likely get 500 or 1g over wireless at one time? Not likely.   so its the combined.
I have the 500, and I can be running 1-2 of the ignite TV boxes, both my son and I playing online games (with no lag/issues) wife on her phone doing things, etc... all with no issues.

Right now I have the 300u package and have never had a problem, but of course my TVs are not streaming. I guess I could always try the 500 and up it to the 1 gig service if needed. I guess it will depend on the price differential at time of offering. Right now I think it's "only" $10.

 


4 ) Correct, it only has two ethernet ports.   So modem placement comes into play possibly then if you have wired connections into the modem.  (might need to drop a switch if you need it).  More on this below.
Yes the phone connection is on the back.  The main base on a multi set, while it can plug into the back of this direct, does not need to.   As long as you have a phone jack where the modem is, all the jacks should be interconnected. So you can can go from the modem into that jack.. then put the base elsewhere on another jack.
...

9 ) The phone stuff is not wifi, etc.   Its pretty much the exact same thing as before.  Instead of having a separate VOIP modem, its built into the main rogers modem.   
The big downside here, is that there is no longer any battery in it.  So the power goes down, so does the phone 😞
One consideration, is getting a basic UPS battery backup for the modem, keep it up for a period of time if the power is out, and also helps it ride out the micro blips.

While on the topic of phone.. one thing often missed.. the CALLER ID on the TV does not work with ignite.

Clearly I didn't really understand the phone part. Thanks for clearing that up. I wondered why I couldn't just keep using my home phone as it is now (on its separate modem) but I have been told repeatedly that's not possible.  So if I understand what you are saying, as long as the Ignite modem is connected via phone cable to my in-the-wall system with all of its jacks, I can plug the base unit ito ANY of the jack locations and not directly into the modem per sse. It's not likely to be a big deal either way, by the Ignite modem is larger and my desk real estate is shrinking so not having to put the cordless base right beside it is a plus.

 

Good idea about the UPS.

 

5,6,7 ) That was a great router, I had that one prior switching over to ignite.   That being said it is 7 years old.  The rogers one is a newer chipset, etc in it (which is not always good either sometimes).   But generally its not bad.  BIGEST thing is that it doesnt have external antennas, so potential RANGE is less.    But thats why these things are now designed to work with the pods too.
Some people like to use their own hardware which they have 100% control over.  But if your not using all those features on it, is it fully necessary?  It does make support from the rogers side if you do have problems a little more, as they dont do a lot of support if you have your own  stuff in the mix that way.
Surprisingly, while the new stuff does not have the fine granular settings for some/all areas, it does have a bunch.  Where you can assign devices to profiles, and with those profiles turn OFF the internet manually, on a schedule, etc.  Even set timers (person can only use 4 hours of wifi a day).  Does support port forwarding, etc.

It is indeed a great router. But I will be OK to put it away and save some desk space. As you said, it's all about range.

 


Modem placement may be a question.  IF  you have wired connections, you'll want the modem where you have them running to.  But if thats not critical, as you dont need any of the other cable connections in the house, you could put the modem say in a more central area.  You'd always get the best wifi off the modem itself vs the pods.. so putting the modem on the main floor?  (But also  you need to then take the phone line connection into account).

My placement has no flexibility, but it IS central. I have an office for me and my wife and we both plug into the modem/router via ethernet. So that's the 2 ports gone right there. Everything else is WiFi. But the office is in the middle of the main floor, the upstairs bedroom ( with a TV)  is pretty much right above, and the family room (with main TV etc) is more or less adjacent on the main floor. So even though it is a big house on 3 floors, most of the "activity" is in a central core running up and down. I don't have too much need to reach into nooks and crannies  🙂

 

Plus with the possibility of the mesh pods I really hope there will be no range issues etc.

 

I have not had major range issues yet (albeit the RT-AC68U does have 3 external antennae as you said). I am more concerned about Ignite vs. Nextbox style functionality for TV watching/streaming experience.

 

Thanks again!

-G-
Resident Expert
Resident Expert
Posts: 2,042

Re: Questions about Ignite Service and Setup


@DrMike wrote:

Hi all,

 

I realize there are many, many threads about Ignite TV/Internet etc so forgive me for starting yet another one, but I had some very specific questions that I'd prefer answered in one place as opposed to me searching for weeks piecemeal.  Hope that's OK.


That was a great response from @Gdkitty 

 

I am also very happy with my Ignite TV service.  (I was a former Rogers Digital TV and Bell Fibe TV customer.)  For any IPTV service to work well, your Internet connection needs to work well and your in-home network/WiFi also needs to work well.

 

I concur that the 500u Internet service should be more than ample, based on the usage that you described.

The Ignite XB6 gateway was designed to move data Gigabit rates, so it will be more than fast enough.  It only has 2 Ethernet ports but that can be expanded by adding an unmanaged desktop Gigabit Ethernet switch, perhaps something like this.  The Rogers techs carry similar switches in their trucks and should be able to provide you with one free of charge.

 

I run Ignite TV over my own network gear.  I use a wired router and business-grade WiFi access points.  It gives me full control over my network and ultra-reliable WiFi.  I would not recommend this setup for most people but Ignite TV does work very well in this configuration.  Before using this setup, I also ran Ignite TV in a configuration that was fully-supported by Rogers, for several months, and I fall back to that configuration if I should ever require tech support from Rogers.

 

1. I know that everyone has a different experience with Ignite, but most of the "reviews" I see date back quite a while so I wondered what has been the experience of people who have switched RECENTLY, as in, is the Ignite service  really ready for prime time? Will I have buyer's remorse or is the technology sufficiently polished that it will be a positive experience?


I can't answer that without understanding what would give you buyer's remorse.

 

I tested Ignite TV in multiple Rogers stores before signing up.  I knew all the things that I liked and did not like about my previous services, and I expected that Ignite TV would have some of its own unique ways of doing things.  I knew exactly what I was getting before I signed up. for Ignite TV  I also wanted to make sure that I could get my money back if the service did not perform well in my home.

 

I am happy if I can get a reliable service and good picture quality, and get all of the channels that I want to watch at a fair price.  As it turned out, the picture quality in my home was better than what I saw in the store, and I never experienced any major issues with my service.  Rogers has also provided me with fantastic support.  I have absolutely no complaints about the Ignite TV service whatsoever.

 

8. Rogers website has to be one of the most confusing ones I see for trying to compare Ignite TV channel packages. Can anyone point me to a page where I can actually download a chart that compares side by side the channels in the Ignite "Premier" channel package vs the Ignite "Popular" channel package? 


Send a Private Message to @CommunityHelps .  They should be able to provide you with PDF files that show the channels that are included in Popular and Premier, and might also have a version that lists the Popular and Premier channel lineups side-by-side.

 

9. For better or worse, my wife and I still like a "landline". The current Rogers home phone is a VOIP-based as far as I understand, and uses a separate modem to convert the cable signal so that I can plug in my cordless phone into a phone jack on the wall. The Ignite Home phone is strictly WiFi as I understand. Will I see any improvement, or more likely, any deterioration of phone audio? 


The voice quality is great and you can continue to use your existing telephones, just like you do with your current Home Phone service.  I have a monitored home alarm service and it works fine with Ignite Home Phone as well.  I have not tried using a fax machine with the service.

 

I hope that this helps.  If you should have any additional questions or concerns, please do not hesitate to ask more questions here.



-G-
Resident Expert
Resident Expert
Posts: 2,042

Re: Questions about Ignite Service and Setup


@DrMike wrote:

2. Similar question. If I am watching a show (from the beginning) and realize, hey, my wife would really like this, I hit record and it records FROM THE BEGINNING (as long as I have been watching it continuously). I have read that Ignite cannot do this - it will record ONLY from the point you hit record since it is not buffered in the same way to pick up what is already past. Correct?


Ignite TV uses a "Cloud PVR", and it does not buffer what you are currently watching in the cloud, so it can only record from the point when you press the Record button.

 

3. Again related, is pausing and rewinding 'live' TV (i.e., not an already recorded program). It happens all the time that we either want to pause for a while and return where we left off, or even more often have a "wait, what did he say" moment, where we pause a live broadcast, rewind 30 seconds and rewatch etc. My understanding is that Ignite allows a pause, but not as long as NextBox. Is this true? Can I pause and rewind and replay at will as long as the pause is not overly long time?

The Ignite set-top boxes buffer approximately 25 minutes of HD video.

 

As @Gdkitty  mentioned, Ignite TV will allow you to restart many programs.  Also, one of the unique, unsung benefits of Ignite TV is that you can fast forward and rewind restarted programs.  You can't do that on Rogers Digital TV or with Bell Fibe TV.

 

4. Lastly (for now). I assume that there is a 'manual' search function as well as the search by voice function. As in, if my wife is sleeping and I don't want to wake her with my voice, can I still do an old-fashioned rudimentary search using buttons instead of voice per se?


Yes.  You can do this in the Guide to find a channel or program by name.  You can also press the Rogers (Menu) button, select search (magnifying glass icon), and can then search for a program/movie/actor, etc.



DrMike
I'm a Trusted Contributor
Posts: 257

Re: Questions about Ignite Service and Setup


@Gdkitty wrote:

1 ) Yes, my wife starts recordings before they are done recording all the time.
If my memory serves me right, when you are recording something, if you look on the SAVED list (where the recordings are, it shows that its recording there.  and you can click on it and start it up.


This is crucial to know - thanks!  It's funny how we get so accustomed to the little things that they become deal-breakers. First World Problems indeed!!

 

On NextBox currently you can go to the guide and see the program being recorded (red dot) and just click it, and it takes you to the program 'live'. But most often  what we do is just tune into the channel directly and we can rewind it as if we had been watching it all along, since it is being recorded. 

 

I hate commercials 🤣 !