Agreed, the way Rogers has handle this is terrible. My store rep even called into head office to complete the swap. Either they chose not to inform me or are simply incompetent; either are unacceptable.
I had internet. The tech told me to swap a modem due to its age. Now I don't have internet. It's been 5 DAYS!! I have been told I have a provisioning issue. It's been escalated 3 times by a manager. This is absolutely brutal. I have been told that someone is not doing their job. Then I was told that it was due to a service outage. Then I was told that it's been worked out since the start. I have three texts from the last 5 days saying this ticket has been delayed.
I am so ticked off. Nobody cares in the engineering department. Not ONE manager has any pull or say.
This company is a disaster. I have been without internet for 5 days and I am being told I am not a priority?
This is crazy.
Case Number C148363562 Which turned into Case number C148458838. Then back into C148363562 Accord to the text updates.