Provisioning Issue

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I've Been Around
Posts: 1

Re: Provisioning Issue

Agreed, the way Rogers has handle this is terrible. My store rep even called into head office to complete the swap. Either they chose not to inform me or are simply incompetent; either are unacceptable.

I've Been Here Awhile
Posts: 2

Re: Provisioning Issue

North York here....

 

Internet went down yesterday morning, still not up - not a peep from Rogers.

 

There live chat doesn't seem to work, and from what I've read online on other webpages it seems like this issue is LARGE - over 50,000 people large

 

Not sure what to do at this point, as I am moving in 6 days and don't really have the time to deal with getting a new modem which doesn't solve any problem for the high majority of people

 

Still no word from Rogers on this other than that tweet a couple days ago?

 

I've Been Around
Posts: 1

Re: Provisioning Issue

5 days no internet and no updates.

I had internet.
The tech told me to swap a modem due to its age.
Now I don't have internet.
It's been 5 DAYS!!
I have been told I have a provisioning issue.
It's been escalated 3 times by a manager.
This is absolutely brutal.
I have been told that someone is not doing their job.
Then I was told that it was due to a service outage.
Then I was told that it's been worked out since the start.
I have three texts from the last 5 days saying this ticket has been delayed.

I am so ticked off. Nobody cares in the engineering department.
Not ONE manager has any pull or say.

This company is a disaster.
I have been without internet for 5 days and I am being told I am not a priority?

This is crazy.

Case Number C148363562
Which turned into Case number C148458838.
Then back into C148363562
Accord to the text updates.