Is anyone able to confirm that Rogers is still experiencing this weird issue of people not being able to activate their new modems?
I upgraded my internet service last week and was told to get the new modem in order to experience the higher speeds. I got this modem Sunday afternoon and have been without internet access since then. The Rogers tech support person I spoke with over the phone said it was a Rogers issue and would be resolved in 24 hrs or so.
I should have come into this forum before picking up my upgraded modem yesterday. Now I'm stuck along with thousands of others. Do we have an avg time of getting this modem up and running? Is it 24/48/.../1 week? What a joke!!!
I think I am one of the more lucky ones - when my modem was changed, it connected and has not been a problem, other than its lack of USB 3.0 external drive support, and the occasional drop on my WIFI, but no more than the old one.
I have not read anywhere on here about what time it typically takes to get things back up, but the frequency of reporting and views of this thread are certainly maintaining a steady rate on this issue.
Hope they get this straightened up soon - it has been going on for a while now.
Actually glad it has hit external media and tech sources, as maybe they will push it up on the priority list.
Let us know how it goes everybody.
Totally agree. If they have any customer service sense, they would let the customers know that there are provisioning issue and tell their customers to hold off on the exchange so that we are not out of internet for days. It’s all about the customer instead of just letting us hang out to dry!
The issue is not the technical breakdown but the fact that they allowed us to trade in working technology for non-working tech at the retail outlets when the THEY KNEW this was going on. That was avoidable and now I'm using all my cell phone bandwidth to connect so another cost.