One thing you may want to consider in the long run with your business.. is to consider business Internet.
While its the same connection so to speak, etc into the house.. that part doesnt change..
One thing that they do often provide is a higher SLA. (Service level agreement)
Residential internet, unfortunately i dont think really has guaranteed uptime.
Vs business internet, there usually is and will have a better turn around time.
Are they sending a tech out?
I'm sorry to hear that your issue has yet to be resolved. My hope is by the time you read this, your internet has been restored.
I definitely wouldn't want you to feel as if we're not taking your issue seriously. Your safety and privacy is our priority and since this issue does require access to your account, we request for you to reach out to us via PM @CommunityHelps to further assist.
We look forward to your reply!
Ever since I woke up this morning, none of my devices (PC, phone, PS4) can access the Internet through my Wi-Fi, except occasionally I can access *some* websites through my browser. Apps, etc, however never work. This made me think it might be a DNS issue but I experimented with that and it didn't help.
I contacted customer service on Twitter a few hours ago and was told my modem isn't "provisioning properly" and they will get back to me within 24 hours.
I'm confused how that could actually be the issue when a) I'm not a new customer and didn't get a new modem any time in the last 8+ months, and b) the modem itself appears to have Internet access and I can access certain websites? Is any of that normal? It is hard not to get the impression the agent didn't know what it is and said that to end the interaction.
Does anyone have any thoughts / any ideas on what I might be able to do in the meantime / any idea why "provisioning" (getting permission to access the Internet on the ISP's end) would take so long to fix?
I swapped my modem on Wednesday and be hold I have no internet access cause of provisioning, is so frustrating, why cant they fix this.
Welcome to the Rogers Community Forums.
Having to wait up to 24 hours to get your internet back on is definitely a nuisance!
At the moment we are noticing some issues with the provisioning of new modems on our network. But we are seeing that the issues are becoming resolved for some customers. If your modem is still not provisioned properly we may need to escalate a ticket to ensure it is prioritized and resolved in a timely manner.
To have a ticket escalated please send us a private message @CommunityHelps the next time you're online and we can take a closer look.
For more information on our private messaging system check out our blog.