I had to get a new router and I've gone almost 48 hours without internet. I am completely fed up with the service at this point, is there anything I can do? Never had any of these issues with Rogers but now I am considering just giving up and setting up service with a different company.
Solved! Solved! Go to Solution.
We understand the importance of good and consistent service. If you are experiencing service interruptions due to provisioning issues please contact us directly via PM @CommunityHelps so we can assist you further.
Our private messaging system is explained in this blog.
Thank you for your patience and participation in the Rogers Community Forums.
I did do all of that but they have not resolved my issue, they just keep telling me to wait. I definitely think that if it is going to take passed two days I should just go ahead and cancel and set up with a different company who will take less than a day or so to set up the service.
To add to meowmix's reply.
If you do choose to change companies, remember that many of the 3rd party ones, go on rogers lines, etc.
You would have to go to a DSL or Bell Fibe, to move away to one that uses the rogers cables.
Any 3rd party which uses rogers lines, their modems need to be registered/provisioned on the rogers network, just like the rogers ones. And they could run into the same holdbacks as what is happening here.
I have had my modem replaced today due to a faulty modem. As of now, It has been few hours and I am still without internet because of provisioning issue. I have never seen this type of issue in Bell or with any other ISPs. It's completely ridiculous. I am very disappointed.
I just had a talk with the live agent, I was told that this type of issue handle by the engineering team. They opened up a ticket for the back end team few hours ago but unfortunately even my ticket even has not been acknowledged yet.
I work from home 100% and can't live without internet. I am very frustrated and disappointed.
Any solution to escalate this type of issue? 😞
turned in a perfectly good modem as advised by tech because it was old. New one looks great! too bad it wont work because they cannot provision it. They told me the system crashed 4 hrs before i got new modem. The guys in the store either wasnt told this or ignored it. tech suppport (misnomer) tells me that they have no idea when it will work maybe in a few days not sure.
Beyond unhelpful. I asked yesterday within an hour of getting the new modem home if i can just go back to store and get my old modem back, they told me it would not work now either. two days of waiting for some incompetent to fix the problem with no end in sight. This company really is a joke.