Agreed, the way Rogers has handle this is terrible. My store rep even called into head office to complete the swap. Either they chose not to inform me or are simply incompetent; either are unacceptable.
North York here....
Internet went down yesterday morning, still not up - not a peep from Rogers.
There live chat doesn't seem to work, and from what I've read online on other webpages it seems like this issue is LARGE - over 50,000 people large
Not sure what to do at this point, as I am moving in 6 days and don't really have the time to deal with getting a new modem which doesn't solve any problem for the high majority of people
Still no word from Rogers on this other than that tweet a couple days ago?