Also in my 3rd day without internet due to provisioning issue. Talked with billing and support, but was not offered any compensation. What is funny though is, while I told them I have to tether and use my own data from my phone to get online, the representative "Thomas", said oh it is a good thing.
Of course this is a good thing, driving up data usage (also better for Rogers), and not compensate us for lost usage. This is absolutely great customer service, way to go.
96 hours now! 4 days. Swapped the modem Thursday (19th) morning. This is unbelievable. They keep lying and saying a fix is in place and it will be resolved by EOD.
Same here, 4 days and counting. This is what I was afraid of. Rogers first told me it would be resolved in 24 hours then changed it to 48 hours, then changed it to "no eta." Wouldn't it be easier to just give us our old modems while they try to fix this?
4 days no internet. Rogers, if you think we believe that the “majority” now have internet and that it will be resolved “soon”, you must think your customers are ignorant. Thanks for the copy + paste answers. Can’t wait to spend 2 hours on the phone with home internet then wireless business departments to ask for reimbursement that should be automatic. Absolutely ridiculous.