Yup, same here. I received a letter from Rogers saying I would have to upgrade. I swapped my modem and now I have been waiting 27 hours and counting for my modem to be provisioned.
Online chat and phone says to keep waiting. There is nothing they can do. Extremely frustrating experience.
Going on 50 hours here without internet. Ridiculous.
I bet you any money they're still handing out new modems too. Such terrible communication.
I can definitely understand how frustrating it is waiting for a resolution here, but rest assured, our technical teams are diligently working to resolve the issue and we thank you for your continued patience.
If you have reported this issue to our technical teams, you should receive a notification when services are restored. If you haven't spoken with technical support and don't have a ticket escalated, please contact us via PM @CommunityHelps and we can open a ticket for you.
Our private messaging system is explained in this blog.
Thanks again for your patience,