I have the same problem. I am appalled by the lack of effort to communicate with customers. I am without internet for more than 30 hours and counting and support can give me no eta or any insight into what’s going on.
I bet that even now people who are going in store to get new modems are not being advised to postpone the exchange. You would think one of the biggest telecom will have their marbles together on such a basic issue.
So what is provisioning? her is a doc that might explain it and anywher along the line things can go wrong. After all we are dealing with man made devices and software.
Way over my head but it is disturbing when problems happen.
Welcome to the Rogers Forums.
Although not the best experience, I appreciate you posting it and sharing your feedback. I can definitely understand your frustration, especially considering the impact to your business.
Provisioning issues are never something we can predict, unfortunately they happen from time to time. We try to resolve it as soon as possible when they do occur, hopefully in your case, it's since been fixed.
If you're still experiencing a provisioning fault, please reach out to us via PM @CommunityHelps and we'll try to get this resolved for you in a timely manner! Our private messaging system is explained here.
I look forward to your reply!