I am wondering if they are on the Ignite modem?
Going into the forwarding, it looks like they have FIXED it, at least that you can actually apply them now (it was broken for a while)
But I am seeing similar possibly?
Right now, for port forwarding, when I go in, you need to specifically have to select a device (where before you could add a static IP address) Which in of itself, it wouldnt be so bad.
Though from what I can see myself, it only appears at least to me, to specifically be seeing ONLINE devices at the time only. The list of choices seems to match my online devices.
The modem has a list of offline ones, but not as a choice on the port forwarding.
I am wondering if you need to ensure that the device is online, say doing something (streaming, etc at the time to show active) then to do the port forward?