Packet Loss / Issues Playing Online Games

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Moderator
Moderator
Posts: 1,256

Re: Packet Loss / Issues Playing Online Games

Greetings @herrshaun! Welcome to our Community!

 

If you should be experiencing any latency while gaming, you've come to the right place. I would like to investigate this matter for you further. Please PM us @CommunityHelps so that I may further assist.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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I've Been Here Awhile
Posts: 2

Re: Packet Loss / Issues Playing Online Games

The Rogers Tech guy came, slapped some little thing between the modem and the cord, and before he left I noted that it looked like it wasn't fixed.

The tech said, "Call me back in an hour if it's still not working", then left -- I did just that, he answered the phone, and told me he'd call me back in 15 minutes...guess who never got a phone call back.

Called him 3 times afterwards [once every half hour just in case he was busy or something] and they all went straight to voicemail; he was clearly ignoring me.

Came to find out that he had marked the job as 'resolved' and closed the case file [when I called back into Rogers about the situation], so they're sending out someone from their "recurring" department tomorrow morning to check it out since this is a "recurring" problem.

Honestly feeling like this is never going to be sorted out at this point because after 6 techs have come through my home none have figured out where the problem is stemming from, nor how to fix it, despite me giving evidence of it happening.

I am beyond frustrated at this point...this is ridiculous.

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I Plan to Stick Around
Posts: 16

Re: Packet Loss / Issues Playing Online Games

@sywalkerlover Dude, do yourself a favor and don't give them any business. They screwed up my internet and kept me on the phone/chat for over 4-5 hours total and did not resolve my issue.

They're "sending a tech" even though it's clearly on their own end when things would work properly for 3-4 days and then go back to being horrible, while I did nothing to change anything on my end.

 

Going to Bell after being with Rogers for over a decade. This is just pathetic, they don't appreciate their customer base.

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I've Been Here Awhile
Posts: 3

Re: Packet Loss / Issues Playing Online Games

Disabled UPNP and Disabled Port forwading,no problem with packet lost since i have done that.

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I Plan to Stick Around
Posts: 53

Re: Packet Loss / Issues Playing Online Games

@M4TH1EU 

 

lol

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I've Been Here Awhile
Posts: 3

Re: Packet Loss / Issues Playing Online Games

For some reason i have lot of packet lost with upnp enabled,i disabled it and now its fine no packet lost in game since
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I'm an Enthusiast
Posts: 940

Re: Packet Loss / Issues Playing Online Games

Which games ? I wonder if I should disable mine .. but the thing I have 2 Xbox one plying online so I think I need upnp
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I've Been Here Awhile
Posts: 3

Re: Packet Loss / Issues Playing Online Games

I play Modern warfare and Sea of thieves and both game i have packet lost with upnp enabled

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I've Been Around
Posts: 1

Re: Packet Loss / Issues Playing Online Games

I just disabled UPNP and Port forwarding and my lag/warping while playing MWO is now gone. 

 

Thanks for the info.