Hey Rogers....anyone work there? Why allow your users to fumble around in the dark with a problem that obviously remains a problem? These forums are a supplier's responsibility dodge.
No one from Rogers works here. These community forums are a way to duck responsibility by letting customers help each other. Some altruistic people enjoy doing it I guess. You can also try sending a private message (PM) to @CommunityHelps which will get you a "response" from a moderator.
As for this topic, I can share my IMAP setting with you for User 1 and User 2 if you are still having a problem. They seem to be working for me at the moment.
I'd like to take a moment to correct some of the points that you're making here.
From 8AM-12AM these forums are fully monitored by Rogers employed moderators, 7 days a week. Currently, we have myself @RogersCorey, @RogersLaura and @RogersTony working the forums. If you PM us @CommunityHelps, you will get a response from the first one of us available and we will offer full end to end support for any supported issue when you do so.
These forums aren't a way to duck responsibility, they're simply an open peer to peer forum that we have facilitated so that our customers can speak with one another. It's a place where you can come and talk shop and speak with some seriously savvy users.
Please keep in mind that these forums are just one of many ways to reach us at Rogers. We pride ourselves for offering so many different channels to suit our customer's individual preferences. You can always call us, tweet at us, Facebook us and chat with us directly.
I am running into a problem in sending email from Outlook 2019. This is a brand new Laptop/Setup. I have used the Auto Setup for email, and manually created. I have also been online with Roger Tech Support - who advised that something is blocking the send (however when I look at my Firewall Logs, I can see the Send Request is going out).
Issue is IMAP:
Task 'my email account - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
Not sure what is happening. I have 3 systems at home - all of which work - except this new one.
Thought I would let everyone know that I found the fix for my System on another forum.
My System -> Alienware 17 R5.
Issue -> Killer Command Center - specifically detect advanced streams. I guess it shapes the wifi traffic and for some reason was dropping/interrupting the connection to rogers.
Fix -> Assuming you have Windows 10 - Go to the Killer website (Not Dell) - there is a new version of driver and software. Download.
In Windows 10 - in Apps, remove all applications that begin with "Killer".
Run the new Driver/Application (if you try it with the old software installed, it will error out).
Install the new Killer App from Windows Store (if it does not already install). Should fix your issue. Driver will be February 2019, so you can tell if you have the new one or not.
With Win 10 and Outlook 16, these settings seem to work for me.
|Rogers.com IMAP Server||imap.mail.yahoo.com|
|IMAP security||SSL / TLS|
|IMAP username||Your full email address|
|IMAP password||Your Rogers.com password|
|Rogers.com SMTP Server||smtp.mail.yahoo.com|
|SMTP security||SSL / TLS|
|SMTP username||Your full email address|
|SMTP password||Your Rogers.com password|
For the outgoing server authorization in Outlook 16 , I picked: "use same settings" when asked.
I don't seem to have the same problem, but thanks for the info.
Well, as of this past Thursday, I've run into this issue with Outlook 2016 on Windows 10.
The odd part is I have two other rogers email accounts which are working fine, but one has just become lost in this issue. The error that comes back from Outlook is "We couldn't log on to the incoming IMAP server. Please check your email address and password and try again"
As mentioned, this account was also working fine for years, until Thursday. I did setup the account on another device, and it works fine, as well as webmail is working fine.
So, it seems specific to Outlook. The only "difference" between this account and the other Rogers Yahoo accounts which are still working is that the username has a "-" in it... not sure if this is part of the issue.
I've removed the account from Outlook, and have attempted to re-create it... but no luck.
Of course, I've re-booted, tried the other address possibilities, with SSL/TLS and without, with the main password, and with the app password, etc. etc. Nothing is working. Also, I guess I can't check with POP as that's been phased out.
Curious if anyone else has run into this recently?
Thank you User14, this has resolved the issue.
Weird as the other accounts haven't needed this "update", but deleting the old app password, and creating a new one, then using it with Outlook has fixed it (for now anyway!)