Hey Rogers....anyone work there? Why allow your users to fumble around in the dark with a problem that obviously remains a problem? These forums are a supplier's responsibility dodge.
No one from Rogers works here. These community forums are a way to duck responsibility by letting customers help each other. Some altruistic people enjoy doing it I guess. You can also try sending a private message (PM) to @CommunityHelps which will get you a "response" from a moderator.
As for this topic, I can share my IMAP setting with you for User 1 and User 2 if you are still having a problem. They seem to be working for me at the moment.
I'd like to take a moment to correct some of the points that you're making here.
From 8AM-12AM these forums are fully monitored by Rogers employed moderators, 7 days a week. Currently, we have myself @RogersCorey, @RogersLaura and @RogersTony working the forums. If you PM us @CommunityHelps, you will get a response from the first one of us available and we will offer full end to end support for any supported issue when you do so.
These forums aren't a way to duck responsibility, they're simply an open peer to peer forum that we have facilitated so that our customers can speak with one another. It's a place where you can come and talk shop and speak with some seriously savvy users.
Please keep in mind that these forums are just one of many ways to reach us at Rogers. We pride ourselves for offering so many different channels to suit our customer's individual preferences. You can always call us, tweet at us, Facebook us and chat with us directly.