So last nght I finally got a tech to open a ticket for the slow uploads in the evening. She asked me to reboot the modem and then said my node has to be repaired based on the reboot. (shrug)
However, she couldn't provide a timeline. She just said I'd get a phone call once it is fixed.
Has anyone here gone through this, how long did it take? 2 days, 2 weeks, 2 months?
@yyzsam Keep track of all your calls you received and made and discussions, and when this is all fixed, or even while waiting, contact them and discuss compensation for out of service duration.
Some people have had success in asking. It is always worth asking.
Hope your service gets back up soon.
I received a message that they rebuild my node, and when asked what that meant...was it Software/Equipment at the Headend or Physical Street work.....they couldn't or wouldn't say. This was 4 days ago.....but no difference in Speed. So I don't know what they did to rebuild my node....but it ain't working.