Node issues resulting in getting spanked in Rocket League. Yargh.

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

It's most definitely a 4582U.  Looking at a picture of the label I took half an hour ago (I tried to sign up for the trial firmware, they can't find my mac address).

 

Interesting!

Resident Expert
Resident Expert
Posts: 6,050

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Ok, there is definitely something amiss here.  That modem shouldn't have been available at the store. 

 

Ok, since its a trial modem, that explains why they can't find your modem.  

 

Can you send a message to @RogersRoland to confirm your modem status CODA-4582U 2A.  Please add the serial number and MAC address to the message.  You can simply copy those from the Modem's STATUS page.  Follow the link for @RogersRoland to get to his public page, use the link on the right hand side to "Send this user a private message" to navigate to the message composition page.  Add the title and details and hit send you're done. 

 



I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Done and done.  Thanks for your help @Datalink.

Resident Expert
Resident Expert
Posts: 6,050

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

No problemo Smiley Happy  I think I've done about all that I can for now.  When you have any thread up for viewing, on the right hand side there is a menu for sections of the forum, Wireless, Internet TV & Home Phone, etc, etc.  That will be indicated by a number overlaid on your avatar at the top right hand side when you're logged into the forum.  Follow that number which is a link to drill down into the message inbox. 

 

Edit:  I should have asked before, can you message Roland and indicate where you picked up the modem.  If there are any more in stock, they should be sent back to HQ. 

 

Roland might have to disable and re-enable the modem after the modem details are entered into the system.  I wouldn't be surprised at that.  He'll have to co-ordinate that with you via message. 

 

d'oh, slight correction:  from "when you're logged into the modem"  

                                            to "when you're logged into the forum"



Highlighted
I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Turns out I have a U1 unit, which isn't part of the trial - as per @RogersRoland.  He did however mention that @RogersDave is the fellow who may be able to help me out with my issue.  I'm not sure if it's modem related, or just an overloaded node.  Things aren't so erratic today, but the pings are far from steady.

 

I'll assume that dropping a @RogersDave this will bring this thread to his attention, but let me know if I'm assuming wrong.

 

Thanks!

I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Nobody?  Things are starting to fall apart again.

I'm Here A Lot
Posts: 6

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

I feel your pain! I'm on a CODA-4582 and have the same issue. Lag and stuttering in Xbox/PC games is getting unbearable, and my pings are showing the same issue as yours spiking up to 900+ms in many instances and constantly looking like a set of saw teeth. Also in a detached subdivision (a little older, late 80's).

 

Look familiar?

 

hitronping2.jpg

 

hitronping3.jpg

I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Had them come out today, they checked all the lines, everything in spec.  I asked the tech to try swapping out the modem, just because there didn't seem to be anything else for him to try - and it appears to have worked.

 

Amen. 

 

Software version of this and the old one are the same, I'm wondering if there's some hardware differences.  Either way, glad to have it resolved.

Network Architect
Network Architect
Posts: 611

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Hi @MIRRRRR,

 

Sorry for the delay, I'm really bad at picking new threads where my name has been dropped (too many of those).

 

Although your problem has been resolved for now, I just want to run a few checks to understand better what happened.

 

Could you send me a private message with your latest modem MAC address?

 

Thanks

 

Dave

I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Well, I'm back again.  This issue seems to keep happening during primetime hours.  About six calls now into tech support and they can't find anything.  My signal levels were a bit high so they were going to send a tech out, I tossed a splitter inline and saved them the trouble.

 

Gaming is still pooched during prime hours - I even managed to get them to escalate it to a 'tier 2' tech today, or so I was told (I wasn't part of the conversation, I was just placed on hold for a while) and they couldn't see anything either.  His suggestion was to swap out for a 4582U modem (I had one already, they gave me a non U modem when a tech was here about a week ago.

 

It's been about a month now, and I'm running out of patience.  I don't want to go to Bell, but I'm not sure at what point I just have to call it a day.

 

 

 

Modem levels before I added splitter:

Port ID Frequency (MHz) Modulation  Signal strength (dBmV)  Channel ID  Signal noise ratio (dB)
1   591000000   256QAM  6.900   7   36.610
2   855000000   256QAM  11.300  3   37.636
3   861000000   256QAM  11.200  4   37.636
4   579000000   256QAM  6.600   5   36.387
5   585000000   256QAM  6.700   6   36.387
6   849000000   256QAM  11.300  2   37.636
7   597000000   256QAM  6.800   8   36.610
8   603000000   256QAM  6.700   9   36.387
9   609000000   256QAM  7.100   10  36.387
10  615000000   256QAM  7.300   11  36.387
11  621000000   256QAM  7.400   12  36.387
12  633000000   256QAM  7.900   13  36.387
13  639000000   256QAM  8.200   14  36.387
14  645000000   256QAM  8.200   15  36.387
15  651000000   256QAM  8.300   16  36.610
16  657000000   256QAM  8.600   17  36.610
17  663000000   256QAM  8.600   18  36.387
18  669000000   256QAM  8.700   19  36.610
19  675000000   256QAM  8.700   20  36.387
20  681000000   256QAM  8.600   21  36.387
21  687000000   256QAM  8.800   22  36.387
22  693000000   256QAM  8.900   23  36.610
23  699000000   256QAM  9.300   24  36.610
24  705000000   256QAM  9.300   25  36.387
25  711000000   256QAM  9.500   26  36.387
26  717000000   256QAM  9.800   27  36.610
27  723000000   256QAM  9.700   28  36.610
28  825000000   256QAM  11.000  29  37.356
29  831000000   256QAM  11.200  30  37.636
30  837000000   256QAM  11.300  31  37.356
31  843000000   256QAM  11.100  32  37.636
32  303000000   256QAM  3.900   1   37.356
OFDM Downstream Overview
Receiver    FFT type    Subcarr 0 Frequency(MHz)    PLC locked  NCP locked  MDC1 locked PLC power(dBmv)
0   4K  275600000   YES YES YES 5.099998
1   NA  NA  NO  NO  NO  NA
Upstream Overview
Port ID Frequency (MHz) Modulation  Signal strength (dBmV)  Channel ID  Bandwidth
1   30596000    ATDMA - 64QAM   31.500  1   6400000
2   38596000    ATDMA - 64QAM   34.500  3   3200000
3   23700000    ATDMA - 64QAM   31.500  2   6400000
OFDM/OFDMA Overview
Channel Index   State   lin Digital Att Digital Att BW (sc's*fft)   Report Power    Report Power1_6 FFT Size
0   DISABLED    0.5000  0.0000  0.0000  -inf    -1.0000 4K
1   DISABLED    0.5000  0.0000  0.0000  -inf    -1.0000 4K

 

Levels after splitter:

Downstream Overview
Port ID Frequency (MHz) Modulation  Signal strength (dBmV)  Channel ID  Signal noise ratio (dB)
1   591000000   256QAM  -0.100  7   35.084
2   849000000   256QAM  4.300   2   36.610
3   855000000   256QAM  4.300   3   37.356
4   861000000   256QAM  4.000   4   36.610
5   579000000   256QAM  0.000   5   35.084
6   585000000   256QAM  -0.100  6   35.595
7   303000000   256QAM  -2.400  1   36.610
8   597000000   256QAM  -0.300  8   35.595
9   603000000   256QAM  -0.300  9   35.084
10  609000000   256QAM  0.200   10  34.926
11  615000000   256QAM  0.400   11  35.084
12  621000000   256QAM  0.500   12  35.084
13  633000000   256QAM  0.900   13  35.084
14  639000000   256QAM  1.200   14  35.084
15  645000000   256QAM  1.200   15  35.084
16  651000000   256QAM  1.300   16  35.084
17  657000000   256QAM  1.600   17  35.780
18  663000000   256QAM  1.400   18  35.595
19  669000000   256QAM  1.400   19  35.084
20  675000000   256QAM  1.400   20  35.084
21  681000000   256QAM  1.300   21  34.926
22  687000000   256QAM  1.700   22  35.084
23  693000000   256QAM  2.000   23  35.780
24  699000000   256QAM  2.200   24  35.595
25  705000000   256QAM  2.100   25  35.595
26  711000000   256QAM  2.300   26  35.780
27  717000000   256QAM  2.600   27  35.595
28  723000000   256QAM  2.600   28  35.595
29  825000000   256QAM  3.600   29  36.387
30  831000000   256QAM  4.000   30  36.610
31  837000000   256QAM  4.100   31  36.387
32  843000000   256QAM  4.200   32  36.387
OFDM Downstream Overview
Receiver    FFT type    Subcarr 0 Frequency(MHz)    PLC locked  NCP locked  MDC1 locked PLC power(dBmv)
0   NA  NA  NO  NO  NO  NA
1   4K  275600000   YES YES YES -1.299999
Upstream Overview
Port ID Frequency (MHz) Modulation  Signal strength (dBmV)  Channel ID  Bandwidth
1   23700000    ATDMA - 64QAM   37.500  2   6400000
2   38596000    ATDMA - 64QAM   39.500  3   3200000
3   30596000    ATDMA - 64QAM   37.500  1   6400000
OFDM/OFDMA Overview
Channel Index   State   lin Digital Att Digital Att BW (sc's*fft)   Report Power    Report Power1_6 FFT Size
0   DISABLED    0.5000  0.0000  0.0000  -inf    -1.0000 4K
1   DISABLED    0.5000  0.0000  0.0000  -inf    -1.0000 4K

The below graph is with my PC only on the network.  All other machines and services shutdown.

yargh.png

 

It is, from I can tell, these random latency spikes (and they're pretty tame above, but it's getting later and things are starting to smooth out) are what are causing my issues in games.  I don't know what to do from here, but if anyone has any ideas, I'd love to hear them, as I'm fresh out of them short of 'Go to Bell' - and I'll be honest, I'd much rather be with Rogers.