Node issues resulting in getting spanked in Rocket League. Yargh.

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I Plan to Stick Around
Posts: 20

Node issues resulting in getting spanked in Rocket League. Yargh.

Been running into what appears to be a node issue this evening.  Have had a ping running against my first hop, which I'll assume is the node.  Pings have spiked as high as ~500ms, but they're all over the place.  No packet loss, just wicked ping spikes which are making me really suck at Rocket League (that's no good, that's never good!).

 

Most recent ping:

Ping statistics for 99.xxx.xxx.xxx:
Packets: Sent = 2321, Received = 2321, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 385ms, Average = 16ms

 

I'm network literate.  Nothing going on my network, verified (I run a Sophos UTM gateway).   Have rang pings from the modem to the gateway directly, same.

 

Can anyone help me out?  What info can I give to assist?

 

Thanks in advance!

 

 

***Edited Labels***

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Resident Expert
Resident Expert
Posts: 6,140

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

@MIRRRRR what modem are you running, a black CGN3xxx modem, or the white CODA-4582.  It its a black CGN3xxx, modem, can you have a look at the back of the modem for the product sticker which indicates which CGN3 model it is and please let me know what the modem model is.



I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

It's actually a CODA 4582U.  Thanks for the response!

Resident Expert
Resident Expert
Posts: 6,140

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Ok, for now you can't ping the CMTS which is the first hop after the modem.  There is some issue with the modem which causes the first hop ICMP ping return to fluctuate up to approx 100 ms.  If you have ping returns beyond that, there is something else going on. 

 

What I would do for now is call tech support, ask the CSR to:

 

1.  run a signal check on the modem; and

2.  determine if the DOCSIS 3.1 OFDM channel signal level and signal to noise ratio is within spec; and

3.  check the background noise level for the DOCSIS 3.0 upstream channels and OFDM channel.  

 

 

 

Edit:  I've been checking on this and there doesn't appear to be any effect for ICMP pings to targets beyond the modem.  UDP performance is ok from what I can see so far which is important for gaming.  I'm running a UDP out, UDP in test at the present time, which will take another 24 hours to run.  I'll have a better idea of what UDP looks like after Friday night. 



I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

@Datalink:

 

Tried that earlier.  I was told there were 'pockets' on the node.  Not going to lie, I didnt last long after that.  Was told it should 'iron itself out'.  OK?

 

Modem text spew:

 

Downstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	7.100	7	36.387
2	855000000	256QAM	11.300	3	37.636
3	861000000	256QAM	11.100	4	37.636
4	579000000	256QAM	6.800	5	36.387
5	585000000	256QAM	6.900	6	36.610
6	849000000	256QAM	11.100	2	37.356
7	597000000	256QAM	7.200	8	36.610
8	603000000	256QAM	7.100	9	36.610
9	609000000	256QAM	7.300	10	36.610
10	615000000	256QAM	7.400	11	36.387
11	621000000	256QAM	7.700	12	36.387
12	633000000	256QAM	8.000	13	36.387
13	639000000	256QAM	8.200	14	36.387
14	645000000	256QAM	8.200	15	36.610
15	651000000	256QAM	8.400	16	36.387
16	657000000	256QAM	8.700	17	36.610
17	663000000	256QAM	8.600	18	36.610
18	669000000	256QAM	8.700	19	36.387
19	675000000	256QAM	8.800	20	36.387
20	681000000	256QAM	8.700	21	36.387
21	687000000	256QAM	8.900	22	36.387
22	693000000	256QAM	9.000	23	36.610
23	699000000	256QAM	9.300	24	36.610
24	705000000	256QAM	9.300	25	36.387
25	711000000	256QAM	9.600	26	36.610
26	717000000	256QAM	9.800	27	36.610
27	723000000	256QAM	9.900	28	36.610
28	825000000	256QAM	10.800	29	37.636
29	831000000	256QAM	11.000	30	37.636
30	837000000	256QAM	11.100	31	37.356
31	843000000	256QAM	11.000	32	37.356
32	303000000	256QAM	4.600	1	37.636
OFDM Downstream Overview
Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	5.699997
1	NA	NA	NO	NO	NO	NA
Upstream Overview
Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	31.250	2	6400000
2	38595824	ATDMA - 64QAM	34.500	3	3200000
3	30596000	ATDMA - 64QAM	31.250	1	6400000
OFDM/OFDMA Overview
Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

 

Most recent ping grab:

Ping statistics for 99.x.x.x:
    Packets: Sent = 1529, Received = 1529, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 559ms, Average = 17ms

 

Resident Expert
Resident Expert
Posts: 6,140

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Are you in a condo/townhouse/highrise or house?  Your DOCSIS 3.0 signal levels are very high, which is unusual.  The signal to noise ratios are ok, as are the upstream DOCSIS 3.0 signal levels.  The OFDM channel info isn't correctly indicated at the present time, but, tech support has access to the correct info. 



I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Detached house.  Newer subdivision, maybe a dozen years old now.

Resident Expert
Resident Expert
Posts: 6,140

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Please add a post there so that @RogersDave can have a look at that in the morning.  Put in a link to your first post this evening for reference purposes.  To copy the post link, copy the link info for the post number at the bottom right of the post.  Its a post number and link all in one.  I don't think I can do anything for you tonight, but, Dave should be able to have a look at the modem and CMTS to see whats going on. 

 

Edit:  You're connecting to the modem via ethernet, correct?

 

            I'll ask one of the mods to move this thread over to the trial feedback

            thread.



I Plan to Stick Around
Posts: 20

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Unfortunately, no access.  I just swapped out a CGN3AC last week that was locking up every 20 minutes, and this is what they gave me at the Rogers store.

Resident Expert
Resident Expert
Posts: 6,140

Re: Node issues resulting in getting spanked in Rocket League. Yargh.

Huh, they gave you a 4582U? That shouldn't be available at the store.  Can you confirm that for me from the product sticker at the back of the modem.  There is a 4582 and a 4582U 2A which is the trial version.  The model code is on the sticker with the serial number on it.