The last few weeks - once or twice a day - we lose connection to all devices in the house for about a minute or two - and then it goes back. During that time all devices show as connected - the modem is flashing properly as if it is working - but nothing is working. Happens every day at least once - sometimes in middle of day and sometimes late at night. Frustrating as we lose zoom connection - or a whatsapp call etc. I am paying for 500 service - with Hitron modem - so top of line - but lately the service is awful. Rogers tech support noticed there is congested node in my area - so said will create ticket - but does anyone think that is the issue?
I loose connection multiple times a day. Sometimes it's for a few seconds. Sometimes it's a minute. Regardless, everything dies (Online meetings; YouTube Streaming; all my google devices go offline, etc). Then a few seconds later everything comes back. It's so aggravating.
I've tried to have a continuous Ping running on my computer to keep an eye on it, and I see it drop packets randomly throughout the day when everything goes out.
Rogers is terrible. Tech Support actually said to me "It even happens to me sir; there are a lot of people home using internet these days."