I would gladly log in using the correct credentials if the app on my phone would first connect with my modem. I use an android blackberry dtek version 6.0.1 so it should work. A Rogers Tech said my modem needed a firmware update and they said it would be done in 48 hours. That was 4 days ago. Another Rogers Tech suggested I reboot the modem a couple of times a day for a couple of days as the firmware sometimes comes in waves... OK. Have done that and rebooted my phone too. Still nothing. Any other ideas?
the phone is an iPhone, and I have erased and downloaded the app several times.
Not sure what you mean by credentials for the new modem. The password had not changed, and every other device in the house has logged on successfully.
What else can you suggest?
Thank you for your posts!
One thing that @paulamcsmith touched on that we forgot to mention is the importance of having the most up to date firmware on your modem. To check which firmware version your modem is on, you can log into 192.168.0.1. Currently, you need to have version 22.214.171.124T4 or higher in order for the MyWiFi app to function properly. Having a compatible modem and the latest firmware is the first step in getting to the login screen.
As far as your credentials go, this refers to the login information you are using (Username & Password) to sign in with. As long as the information is accurate, then there shouldn't be an issue.
We would like to address each of your concerns as best we can, but may need to access your account and/or equipment details in order to do so.
If the issues persist, please send a private message to us @CommunityHelps so we can check your account and/or equipment details to ensure that everything looks okay. For more information on our Private Messaging system, please CLICK HERE.
Hi again 🙂
Just spoke with a Rogers rep who said that the app is ready but the firmware for the modems hasn't been pushed out yet. They said the firmware will be pushed out to the modems towards the end of this month....or so. Can you please confirm that this is accurate?
Thanks for your help.
Most of the times the current production firmware is pushed out to the modems within 72 hours when they joined the network with older firmware. However, at times the firmware may not be updated for a various technical reason.
Please drop us a line at our CommunityHelps box so that we can have it expedited for you.
@mu1 - I invite you as well to send us a private message so that we can check your modem's firmware.
I have already interacted privately with Rogers and they checked my modem's firmware - that's when I was told the new firmware would be pushed out end of this month. Can you confirm that this is accurate information?
I'm afraid we cannot confirm the exact date that the newest firmware will get automatically pushed, however, I'd like to encourage you to send us a Private Message to @CommunityHelps so we can have a closer look and see if we can get it pushed out to your modem ASAP!
As per my earlier post above, I've provided a link to the instructions on how to send us a Private Message.
We hope to hear from you! 🙂