New Internet packages? Rocket WiFi Modem?

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Retired Moderator
Retired Moderator
Posts: 700

Re: New Internet packages? Rocket WiFi Modem?

Hi @rickyleung90

 

Welcome to the Community

 

The rental fee is included in Ignite Packages. You would not receive a discount for purchasing your modem out-right. I would suggest taking advantage of the rental modem if you were to switch.

 

Also Wi-Fi coverage will depend on various factors. In regards to a comparison to the RT-AC66U, I will leave that up to our Resident Experts. Incase you were not aware our modems allow you to "bridge" to a 3rd party router.

 

@Gdkitty @Datalink@VivienM

 

RogersAsif

 

 

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Resident Expert
Resident Expert
Posts: 6,619

Re: New Internet packages? Rocket WiFi Modem?

@rickyleung90, as RogersAsif indicated it doesn't matter now if you own your own modem or not, the plan rate is the same. That changed as of the last change in internet plans and rates. The discount that was once offered was dropped at that time. To use a 100Mb/s plan or faster you will need one of the Hitron modems that is used by Rogers. Those are the CGN3, CGN3ACR, and CNG3ACSMR. All three of those modems have latency issues. However, a recent update for the CGN3ACSMR has been developed and is available for those who request it. This has not been released to the general CGN3ACSMR population, most likely as there is more work being done before that release finally happens. The only hiccup with that modem appears to be with PS3s and PS4s, although there really isn't a large enough population sample to decide if the update resolves any issues with those consoles. Take a read thru the first post of this thread to see the update details and see the before and after ping test to the modem and from the last pages to see the user comments;

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/253...

 

 

If you read this thread, from this last page, working forwards you will additional user comments on the deployment of the update:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/262...

If you were to look at the ping tests for the Cisco DPC3848 that is being offered thru Tecksavvy, you would see that the ping times to the modem are about the same as the Hiton modems, if not slighty larger. The firmware update for the CGN3ACSMR places it well ahead of the DPC-3848 and other Hitron modems when you look at the latency to the modem. User feedback, especially from gamers also indicates that the reduced latency through the modem has solved many issues with a number of games. Here is a link to a DSL reports page that compares the ping times between the Cisco DPC-3848 and the Hitron CGN3ACSMR at the present time;

 

https://www.dslreports.com/forum/r30126389-Is-Rogers-offering-Cisco-dpc-3848-yet

 

Comparing your Asus RT-AC66U, I don't think that there is any comparison, the Asus router will be a much better router and have better wifi performance than any combo modem / router on the market. The one exception might be the brand new Netgear combo which is just arriving in the market. The Hitron modems are problematic due to stricter NAT rules, so, for port forwarding for games, VOIP and VPN, the Asus router will be much easier to manage and use. I run a CGN3ACSMR in Bridge mode, which is just a selection in the user interface, and use an Asus RT-AC68U as the router. The modem is running the updated firmware and I haven't seen any issues with it or heard any complaints from my kids.  There is one bug at the moment with Gateway mode, the wifi is either both 2.4 and 5 Ghz networks up and running or both off. This has already been fixed for the next firmware version.

 

Hopefully this helps. If you have any questions, please let us know.



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I'm an Advisor
Posts: 931

Re: New Internet packages? Rocket WiFi Modem?


@rickyleung90 wrote:

Also, I think the modem also support Wifi, how good is the Wifi compared to a good router like RT-AC66U?


 

Frankly, awful.

 

Let me put it this way: the difference in retail price between a straight modem (which is not available in Rogersland) and the gateways is only about $50-70, maybe less. You should assume you are buying wifi/NAT/switching functionality worth $50-70. So... a third/quarter the price of a good high-end router, and you're getting about a third the functionality/range/quality/etc.

 

Every time I have thought that someone's needs were modest enough to be served by a Rogers gateway, I was proven wrong. It happened with my parents' CGN2. It happened a month ago with a friend's CGN3ACR - her wifi has been extremely moody.

 

There's a reason that for my parents' new vacation property, an Asus RT-AC56U (can't justify spending $100 more for another of my beloved 68Us) was purchased without even trying whatever CGN3 Rogers will install there next week.

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I Plan to Stick Around
Posts: 33

Re: New Internet packages? Rocket WiFi Modem?

I have to renew my home services and they are telling me I need the new modem. Should I be worried as I have read many horror storys.

 

Resident Expert
Resident Expert
Posts: 6,619

Re: New Internet packages? Rocket WiFi Modem?

Upgrade to the CGN3ACSMR.  It will take 48 hours for the new firmware to load which goes a long way to correcting many of the horror stories.  Don't think about doing anything much for those first 48 hours, or less, until the new firmware loads.  In addition, post in your DOCSIS WAN downstream and upstream tables from that modem so that we can check the signal levels and signal to noise ratios.  With the new firmware and good signal levels you should be just fine.  If you run 2.4 Ghz networks, that is another issue as its really site dependent for interference levels from other modems.



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I Plan to Stick Around
Posts: 33

Re: New Internet packages? Rocket WiFi Modem?

Thanks, Datalink
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Resident Expert
Resident Expert
Posts: 6,619

Re: New Internet packages? Rocket WiFi Modem?

You could post the DOCSIS WAN signal levels now that you currently have.  If you're moving up from an 8 x 4 modem, the only thing that will change is the number of downstream channels.  It might save some time in the event that you need a tech to check the cabling or connectors.  Fwiw, that initial 48 hour wait will no doubt be a pain, but, have patience.....



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I've Been Around
Posts: 1

Re: New Internet packages? Rocket WiFi Modem?

I just spoke to Rogers Support and apparently the Rocket is an upgrade to the Hitron CGN3.
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I Plan to Stick Around
Posts: 33

Re: New Internet packages? Rocket WiFi Modem?

I upgraded to the new modem with the 100 unlimited package and so far I have no issues at all. My Ipad air 2 cosistently gets about 190 download and 11 up

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I Plan to Stick Around
Posts: 33

Re: New Internet packages? Rocket WiFi Modem?

Downstream Overview

Port IDFrequency (MHz)ModulationSignal strength (dBmV)Channel IDSignal noise ratio (dB)
1639000000256QAM4.00012838.983
2591000000256QAM4.10012140.366
3597000000256QAM4.10012240.366
4603000000256QAM3.80012340.366
5609000000256QAM4.00012438.983
6615000000256QAM4.30012538.983
7621000000256QAM4.60012640.946
8633000000256QAM3.90012738.983
9645000000256QAM4.10012938.983
10651000000256QAM4.50013038.983
11657000000256QAM4.40013138.605
12663000000256QAM4.00013238.983
13669000000256QAM3.80013338.983
14675000000256QAM3.80013438.983
15681000000256QAM4.10013538.983
16687000000256QAM4.20013638.983
17693000000256QAM3.80013738.605
18699000000256QAM3.20013838.605
19705000000256QAM3.30013938.983
20711000000256QAM3.40014038.983
Upstream Overview
Port IDFrequency (MHz)ModulationSignal Strength (dBmV)Channel IDBandWidth
138596000ATDMA - 64QAM44.25013200000
223700000ATDMA - 64QAM42.25036400000
330596000ATDMA - 64QAM42.25026400000