New CGN3ACSMR Modem, not compatible with League of Legends?

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Resident Expert
Resident Expert
Posts: 6,221

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

I see the same results for the North American and West European servers.  Once that test gets into the Riot servers you don't see a proper return.  Thats a Riot problem from what I can see.  They did move the North American server this summer, so perhaps they reconfigured the servers to stop responding to pings and traces.



I've Been Here Awhile
Posts: 4

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

So what am I supposed to do? I just got Rogers on Wednesday. I'm having a lot of troubles logging in to League games. As well as the internet just seeming slow overall. 

 

Speedtest.net claims I've got high speeds and low ping. 

 

Doesn't seem that way though!

Moderator
Moderator
Posts: 2,073

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Good evening @Dane,

 

Welcome to the Forums & Thank you for your post Smiley Wink

 

I understand the inconveniences this issue may cause you. Your modem must be the  CGN3ACSMR.

If it only occurs when attempting to play League of Legends, you might not have the most recent modem firmware.

 

The new firmare update will happen automatically within 72 hours of the activation. 

If it is not completed automatically, by the end of the 3 day timeframe, please contact @CommunityHelps, via Private Message, and provide the following information:

 

  • Cable account reference number(12 digits beginning with “2”)
  • MAC address of modem (12 digits found on the back of your Hitron modem)

 

Hope this helps!

 

RogersMaude 

I've Been Here Awhile
Posts: 4

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Thanks for the reply. I sent a message last night, but still haven't seen anything. 

 

Skype is taking forever to log on as well, this is while watching a 1080p youtube video, but at 100mbit I shouldn't be gimped by a simple youtube video. 

 

Any ideas? Can I update the firmware my self? I have no interest in waiting for days on end to get something like this fixed. 

Highlighted
Resident Expert
Resident Expert
Posts: 6,221

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Nope, can't run the update yourself.  It has to be pushed out by the Cable Modem Termination System (CMTS).  If you log into the modem and check the Status page it will probably show firmware version 4.4.8.14, which is problematic for online gaming, VOIP devices, VPNs and any other application that is latency intolerant.  Within 48 to 72 hours of the modem going online you should see version 4.5.8.16 pushed out to the modem, which will solve a good majority of problems.



I've Been Here Awhile
Posts: 4

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Yeah I have 

Software Version

4.4.8.14

  

 

Thing is though, this was installed on Wednesday morning at 10. 

 

That's what, 78 hours since it was installed.

Moderator
Moderator
Posts: 1,542

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hello, @Dane

 

Thank you for your patience, we have confirmation that the firmware update was pushed. Would you please check the software version again and update us, thank you.

 

Regards,

RogersMoin

I've Been Here Awhile
Posts: 4

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Aye, there we go, says 16 in the end now 🙂

 

Thanks! 

I Plan to Stick Around
Posts: 25

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

i just get a new modem from rogers store for my ignite 100 plan. i think it is at the newest firmware already.

My ping in league of legend is good when i get the modem few hours ago. but after some time, like 2 hours later, i get really high ping. then i ping both google and LoL.

 

ping www.google.com /n 100

 

Request timed out.
Reply from 209.148.199.20: bytes=32 time=348ms TTL=58
Reply from 209.148.199.20: bytes=32 time=213ms TTL=58
Reply from 209.148.199.20: bytes=32 time=206ms TTL=58
Reply from 209.148.199.20: bytes=32 time=42ms TTL=58
Reply from 209.148.199.20: bytes=32 time=47ms TTL=58
Reply from 209.148.199.20: bytes=32 time=88ms TTL=58
Reply from 209.148.199.20: bytes=32 time=144ms TTL=58
Reply from 209.148.199.20: bytes=32 time=61ms TTL=58
Reply from 209.148.199.20: bytes=32 time=59ms TTL=58
Reply from 209.148.199.20: bytes=32 time=174ms TTL=58
Reply from 209.148.199.20: bytes=32 time=23ms TTL=58
Reply from 209.148.199.20: bytes=32 time=15ms TTL=58
Request timed out.
Reply from 209.148.199.20: bytes=32 time=15ms TTL=58

Ping statistics for 209.148.199.20:
Packets: Sent = 100, Received = 92, Lost = 8 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 350ms, Average = 90ms

 

ping 104.160.131.1 /n 100

 

Reply from 104.160.131.1: bytes=32 time=55ms TTL=58
Reply from 104.160.131.1: bytes=32 time=68ms TTL=58
Reply from 104.160.131.1: bytes=32 time=45ms TTL=58
Reply from 104.160.131.1: bytes=32 time=32ms TTL=58
Reply from 104.160.131.1: bytes=32 time=183ms TTL=58
Reply from 104.160.131.1: bytes=32 time=67ms TTL=58
Reply from 104.160.131.1: bytes=32 time=34ms TTL=58
Reply from 104.160.131.1: bytes=32 time=139ms TTL=58
Reply from 104.160.131.1: bytes=32 time=86ms TTL=58
Reply from 104.160.131.1: bytes=32 time=31ms TTL=58
Reply from 104.160.131.1: bytes=32 time=269ms TTL=58
Reply from 104.160.131.1: bytes=32 time=237ms TTL=58
Reply from 104.160.131.1: bytes=32 time=193ms TTL=58
Reply from 104.160.131.1: bytes=32 time=36ms TTL=58
Reply from 104.160.131.1: bytes=32 time=55ms TTL=58
Reply from 104.160.131.1: bytes=32 time=40ms TTL=58

Ping statistics for 104.160.131.1:
Packets: Sent = 100, Received = 98, Lost = 2 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 337ms, Average = 85ms

 

i got both package lost and high ping. This is really big question for me to play game. Is it modem problem?

Resident Expert
Resident Expert
Posts: 6,221

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

If you log into the modem and check the STATUS page, you should see version 4.5.8.16 shown as the software version which is the latest version for the CGN3ACSMR.  The previous, problematic version is 4.4.8.14.  If you ping the modem with 4.5.8.16 loaded, you should see a return time of 1 ms, with occasional rare times in the low 20 ms range.  You can ping 192.168.0.1 or 192.168.100.1 if the modem is in bridge mode with a router behind it.  In Gateway mode, both of those addresses can be used.

 

ping 192.168.100.1 -n 10

Pinging 192.168.100.1 with 32 bytes of data;
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63
Reply from 192.168.100.1: bytes=32 time=1ms TTL=63

Ping statistics for 192.168.100.1:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms

 

If you have 4.4.8.14 loaded, you will see random ping times with an average of 5 to 6 ms.  It takes 48 to 72 hours normally for the Cable Modem Termination System to push 4.5.8.16 out to the modem.