I read the thread, contacted the support account on the forums for the firmware update, and included the 2 required numbers. Got a response in 5 hrs, and the update pushed to my modem in 12. Easy fix, and I recommened everyone with this issue use the method suggested.
Hello, I sent a message out on Sunday evening, I got a response after 2 hours, but my firmware still hasn't updated. It's been almost 48 hours. Any updates for me?
Hello @chrisdco, Welcome to the Rogers Community Forum!
We have confirmation that all requests which were submitted have received the firmware update, you may want to login to your modem and confirm the firmware version and let us know if you still don't see the version 126.96.36.199, thank you.
Yes i've checked and i'm still on the old 188.8.131.52 one. I sent out of PM to CommunityHelps. Just a note, i dont need to restart my router or anything right?
Once the firmware is pushed the modem will reboot by itself, usually you don't have to manually reboot. I can definitely have a team member from CommunityHelps reach you out, thank you for your patience!
Hey rogers installed the new firmware and now it works correctly
I used to not be able to play League of Legends but this update fixed my issues. Hope it works for everyone else as well!
What is the cable account reference number and where can I obtain it? Is it on my bill somewhere any of the regular account numbers I see are a bit different and do not begin with 2
Look at the top of the internet section of your statement. It should be right at the very top. @CommunityHelps is taking requests up until midnight tonight. The update is already being distributed as it would normally, and that should be completed by Friday, so that all CGN3ACSMRs will have the update.