New CGN3ACSMR Modem, not compatible with League of Legends?

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Resident Expert
Resident Expert
Posts: 6,227

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

@hyden, please read the first post of this thread concerning the CGN3ACSMR and LOL.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/page/1/thread-...



I've Been Around
Posts: 1

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

I sent the request last night and within the hour my modem reset, seemingly updated and I played Destiny for awhile both last night and this morning with no disconnects. Thanks!
I Plan to Stick Around
Posts: 15

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Thank you so much for helping solve this problem. It works with no issues now. Very happy to know Rogers cares about keeping us happy and that they will find solutions.
I'm Here A Lot
Posts: 5

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

How do I message @CommunityHelps directly?

 

I am staying with my girlfriends family while they've gone on vacation so can't access the 12 digit account code right now but know all other information and just want the firmware pushed through to this modem as I am having problems still 

 

i don't see a way to direct message on the boards

Resident Expert
Resident Expert
Posts: 6,227

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Just follow the link for @CommunityHelps which takes you to its public page.  If you are signed into the site, on the upper right hand side will be a link that says "send this user a private message"  Click on that and a message page will open.  Once your message is complete, hit the send button, and you're done.



Highlighted
I've Been Here Awhile
Posts: 3

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

So I got the firmware update. First game loaded no problem, second game got firewall msg and crash then loaded no problem so not sure if it works or not. Will update

I Plan to Stick Around
Posts: 40

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Funny enough I posted earlier today. The games have been perfect up til today. I have had 2 games with the dreaded firewall error again, after going two days with zero errors... hmmm, it looks like I'm not the only one.

 

http://i60.tinypic.com/2nrpsbc.jpg[/IMG]
http://i60.tinypic.com/2nrpsbc.jpg[/IMG]

http://i60.tinypic.com/2nrpsbc.jpg
http://i60.tinypic.com/2nrpsbc.jpg

Resident Expert
Resident Expert
Posts: 6,227

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Are you running your modem in Gateway mode or Bridge mode?



Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hey Guys

 

One thing to remember is that the "Firewall Error" is known to Riot Games and has been around before the CGN3ACSMR.

 

Visiting the Riot Boards you will see people all over the world who experience firewall errors to this date. Do a google search on "League of Legends Firewall Error". The first page should be the Riot Boards.

 

The core issue at hand was the game not being playable at all, due to the firewall error. The update that will be pushed to those who contact @CommunityHelps resolves this.

 

How are things going for everyone else? Let us know!

 

RogersAsif

I've Been Here Awhile
Posts: 2

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

I called the Rogers 1-888 Rogers number and got through to someone in the TechXpert department. Him and his supervisor were unaware of the recent firmware update and advised me to not send my information to the cummunityhelp account. If I don't send my information to the community account, when can I expect my firmware to update automatically.