New CGN3ACSMR Modem, not compatible with League of Legends?

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I'm Here A Lot
Posts: 5

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hi @Zyken I heard back within a couple hours.

 

Just tested out my League and it has worked fine getting me into games post champion select now!

 

Very excited that this is working 🙂

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I've Been Here Awhile
Posts: 3

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Contacted @CommunityHelps yesterday, update was pushed through overnight and was able to play 2 games of LOL this morning before work without issue using the CGN3ACSMR over Wi-Fi.

 

!!!FANTASTIC!!!

 

Thanks!

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I've Been Here Awhile
Posts: 4

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hi, RogersAsif

I'm having the same firewall issue as well~ is there any guildline for us to fix this issue by updating software or something?

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I've Been Here Awhile
Posts: 3

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Private message @CommunityHelps with your cable account number and modem Mac address, they will update it overnight.

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Moderator
Moderator
Posts: 1,845

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Hello @CNMyi,

 

Yes, firmware update is available to fix the firewall issue you have with LOL. Prior to general release of the update, we can provide the update directly to those who contact @CommunityHelps via private message and provide the following information:

 

-Cable account reference number(12 digits beginning with “2”)

-MAC address of modem (12 digits found on the back of your Hitron modem)

 

Modems will be updated during nightly maintenance windows so you can expect to see the update take effect within 48 hours.

 

Thank you for your patience.

RogersMoin

 

PS: Thanks @Sajukai

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I've Been Around
Posts: 1

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Will this be a public release? Or will it just be private through CommunityHelps? 

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Resident Expert
Resident Expert
Posts: 6,986

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

There will be release to all of the CGN3ACSMRs.  Until that happens, it can be pushed out to your modem by contacting @CommunityHelps with the required details.  See the first post of this thread:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/2532...

 



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I've Been Here Awhile
Posts: 4

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Ping to router after firmware update is excellent, all games are working smoothly

 

Hardware Version1A
Software Version4.5.8.16

 

Ping statistics for 10.10.10.1:
Packets: Sent = 79714, Received = 79714, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 153ms, Average = 0ms

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I've Been Around
Posts: 1

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

League seems to be working fine after updating to software version 4.5.8.16, haven't had any issues so far.
Got the patch fairly soon after messaging @CommunityHelps.

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I've Been Here Awhile
Posts: 3

Re: New CGN3ACSMR Modem, not compatible with League of Legends?

Ok, I believe i have recieved the firm ware because my league of legends working perfectly now.