There are two issues going on here, possibly more:
1. The latency to and thru the CGN3 series modem. That is a known problem that Hitron and Rogers are working on.
2. The problem with LOL and the CNG3ACSMR, where the modem is preventing the user from connecting and staying connected to the game server. A work around appears to be the use of a VPN to get through to the LOL server. That may not work everytime, but apparently its better than not connecting at all. This is another issue which Hitron is currently working on.
A temporary solution might be to switch down to a CGN3 modem which does not have 802.11ac capability. The drawback to this modem is that the 2.4 Ghz network will lock down to the slowest device rate of all of the devices connected via the 2.4 Ghz network. The CGN3AC and CGN3ACSMR should connect with all devices on the 2.4 Ghz network at their rated data rates when you take into consideration the signal to noise ratios on the wifi network.
Are you connecting via wired or wireless connection?
If you could, just out of curiosity's sake, log into the modem, navigate to the STATUS.....DOCSIS WAN page, copy the downstream and upstream tables and paste them into this thread, I'd like to see what the cable signal levels are like at the moment. Don't worry about how the data looks after pasting it in, I'll sort it out when I look at it.
Just a FYI: the ping issue indeed seems to be outside the Hitron CGN3ACR mode;; however if you have the new AC modem. chances are you are getting the known issue as well. The known issue generally just kicks you off.
Modem Swap to the CGN3 (Not AC) might be a quick fix but as of now i doubt this will resolve anything... food for thought.
We have a CGN3 in bridge mode with an Asus RT-AC68U behind it and my son plays LOL without any problems, so, yep, the CGN3 does work to address this situation. As I indicated above, there is the general latency issue to and through all of the CGN3 series modems, and the newer issue with the CGN3ACSMR which either will not let you connect, or kicks you out of the game. Hitron and Rogers are working on both at the present time, but there is no eta for a firmware fix.
@Rolopolo, your signal levels, downstream and upstream are fine, so the problem is a combination of the modem and network.
I'm beginning to think however that we need to be talking with a network expert, one who knows what the Rogers peering agreements contain and how they impact on traffic that originates from the Rogers network and travels back and forth to gaming servers. This is well above the expertise and knowledge of the normal ISP tech support staff, and not just Rogers . There are also issues with the gaming companies themselves. From what I remember reading, promises were made to establish an east coast server for Riot several years ago. Well....from what I remember, that server is still under consideration and users are just as upset now over the latency as they were years ago.
Found it, here is the Riot thread concerning latency and the mythical east coast server:
http://boards.na.leagueoflegends.com/en/c/GD/ZllogYWr-na-east-coast-server
So, there doesn't appear to be easy solutions to solve everything unfortunately.
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