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New 1.5Gbps install only seeing 1Gbps speedtests

AnhalSchwaab
I've been here awhile

I just upgraded to the Ignite 1.5Gb speed on the XB8, which is connected to the 2.5Gb port on my MSI B550 Tomahawk.  The tech from my previous install had this adapter connected so I removed it and tested my speed, and then put it back on and ran the speedtest again, but both ended up with the same result of about 950Mbps.

 

Any advice?

 

20230908_232556.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

Re: New 1.5Gbps install only seeing 1Gbps speedtests

-G-
Resident Expert
Resident Expert

@AnhalSchwaab wrote:

I just upgraded to the Ignite 1.5Gb speed on the XB8, which is connected to the 2.5Gb port on my MSI B550 Tomahawk.


I can get attain speeds approaching 1.9 Gbps with my XB8 and the 1.5 Gigabit service, in gateway mode and in bridge mode, and I have tested 2.5 Gigabit Ethernet with Intel and Realtek chipsets.

 

Log into your gateway, go to Gateway > Hardware > LAN Ethernet and confirm that your Connection Speed on LAN Ethernet Port 4 is 2500 Mbps.  If you only see a 1000 Mbps connection, then that would be why you are seeing sub-Gigabit speeds.  You should also double-check whether you have the latest available device drivers installed for your Ethernet hardware and that there are no known issues with whatever drivers you currently have installed.

 

The tech from my previous install had this adapter connected so I removed it and tested my speed, and then put it back on and ran the speedtest again, but both ended up with the same result of about 950Mbps.

That thingy with the red line on it is an attenuator, and it is installed when the power levels on your coax line are too high for your modem.  It should not affect your speed but removing it can effect the stability of your connection.  The downstream and upstream power levels on your screen shot look fine.  The downstream power levels across all channels should be as close to 0 dBmV as possible and not exceed plus or minus 10 dBmV.  I can't see the stats on your downstream OFDM channel(s).

 

I see uncorrectable errors in your stats.  If those keep increasing at an alarming rate, we will need to figure out why.  If the error counts are staying steady, it may be a result of Rogers doing work overnight in your neighbourhood or you temporarily disconnecting your coax connection.

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8 REPLIES 8

Re: New 1.5Gbps install only seeing 1Gbps speedtests

SQUARE7
I plan to stick around

I have the same problems, my speed is even lower at 500 to 600 MB.  Rogers are doing nothing except sending out rude technicians who don't check the node or tap or the cable room in my building.  They blame my cabling in my unit, but nothing has changed in my unit and I was previously for 8 months getting 1.8GB speedtest results.  Going to give up and share my concern to the OOTP.

Re: New 1.5Gbps install only seeing 1Gbps speedtests

AnhalSchwaab
I've been here awhile

I'm not sure if this is also useful information but I've added a screenshot of my Upstream/Downstream stats.

 

Gateway-Connection-Rogers-Network-Rogers.png

Re: New 1.5Gbps install only seeing 1Gbps speedtests

-G-
Resident Expert
Resident Expert

@AnhalSchwaab wrote:

I just upgraded to the Ignite 1.5Gb speed on the XB8, which is connected to the 2.5Gb port on my MSI B550 Tomahawk.


I can get attain speeds approaching 1.9 Gbps with my XB8 and the 1.5 Gigabit service, in gateway mode and in bridge mode, and I have tested 2.5 Gigabit Ethernet with Intel and Realtek chipsets.

 

Log into your gateway, go to Gateway > Hardware > LAN Ethernet and confirm that your Connection Speed on LAN Ethernet Port 4 is 2500 Mbps.  If you only see a 1000 Mbps connection, then that would be why you are seeing sub-Gigabit speeds.  You should also double-check whether you have the latest available device drivers installed for your Ethernet hardware and that there are no known issues with whatever drivers you currently have installed.

 

The tech from my previous install had this adapter connected so I removed it and tested my speed, and then put it back on and ran the speedtest again, but both ended up with the same result of about 950Mbps.

That thingy with the red line on it is an attenuator, and it is installed when the power levels on your coax line are too high for your modem.  It should not affect your speed but removing it can effect the stability of your connection.  The downstream and upstream power levels on your screen shot look fine.  The downstream power levels across all channels should be as close to 0 dBmV as possible and not exceed plus or minus 10 dBmV.  I can't see the stats on your downstream OFDM channel(s).

 

I see uncorrectable errors in your stats.  If those keep increasing at an alarming rate, we will need to figure out why.  If the error counts are staying steady, it may be a result of Rogers doing work overnight in your neighbourhood or you temporarily disconnecting your coax connection.

Re: New 1.5Gbps install only seeing 1Gbps speedtests

AnhalSchwaab
I've been here awhile

Thanks, my problem, as you indicated in your reply was to check port 4 for a rated speed of 2500Mbps, which upon checking the physical connection, I then saw that I was connected via port 3.  I switched to Port 4 and now I'm seeing the proper speeds.

Re: New 1.5Gbps install only seeing 1Gbps speedtests

ToiletWif1
I'm here a lot

Screenshot_1123.png

 

Hi, after reading through this post i've noticed mine says only 1000mb instead of the 1.5GB (currently on the 1.5Gb plan)  is it because im currently using a Cat6 cable instead of a Cat7. 

Re: New 1.5Gbps install only seeing 1Gbps speedtests

-G-
Resident Expert
Resident Expert

@ToiletWif1 wrote:

Hi, after reading through this post i've noticed mine says only 1000mb instead of the 1.5GB (currently on the 1.5Gb plan)  is it because im currently using a Cat6 cable instead of a Cat7. 


With a certified Cat 6 cable?  No.  2.5 GigE only requires Cat 5e.

 

What, exactly, do you have plugged into Port 4 on your Ignite Gateway?

 

If it's a computer with a 2.5 GigE adapter, with the wrong (or an old) device driver, some network adapters will only work in (1) Gigabit Ethernet mode.

 

If it's a device with either a 5GBASE-T or 10GBASE-T network interface or SFP transceiver, beware that some of those may have problems negotiating a connection at 2.5 GigE rates but will negotiate a GigE connection.

Re: New 1.5Gbps install only seeing 1Gbps speedtests

Hey,

 

I currently have a google wifi pro router plugged into it in bridge mode. 

Re: New 1.5Gbps install only seeing 1Gbps speedtests

-G-
Resident Expert
Resident Expert

@ToiletWif1 wrote:

I currently have a google wifi pro router plugged into it in bridge mode. 


This?  https://store.google.com/product/nest_wifi_pro_specs?hl=en-US

 

Under "Tech specs, Ports and connectors", it says that the Nest Wifi Pro has "Two Ethernet ports support 1 Gbps wired speeds per router". 

 

Unless I'm missing or misreading something, the Nest Wifi Pro only has a Gigabit Ethernet WAN port, not 2.5 GigE, so that would be why you are only seeing a 1000 Mbps connection on your Ignite Gateway.

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