My internet is So SLOW

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Resident Expert
Resident Expert
Posts: 928

Re: My internet is So SLOW


@Datalink wrote:

Nope, just volunteers.  Consider something like the RT-AC68U, which isn't as expensive and has good performance.  I have one and I'm happy with it.


I love the AC68U too (and my love for the AC68U is well-documented on this forum); if your needs are more moderate, the AC56U is a good option as well. My dad (happy AC68U user) picked up an AC56U for a vacation property for like $105 a few weeks ago...

 

Part of what makes the Asus routers so awesome is that the software, at least on the Broadcom-based ones like the 56U/68U, is solid in a way that is very unusual for residential-grade networking equipment in my experience...



Resident Expert
Resident Expert
Posts: 928

Re: My internet is So SLOW


@teamcrunk wrote:


Are you 2 rogers employees? if not I think you should be getting free service for the help Smiley Happy


Nope. I'd settle for getting the New Brunswick pricing Smiley Happy (Those $100/month 3-year unlimited-Internet PVR triple-play bundles out there are... such great value... compared to Ontario pricing)



I've Been Here Awhile
Posts: 4

Re: My internet is So SLOW

Dear Rogers, 

"..but I won't completely agree that no one uses 'wired'"

I agree with this statement but how you stream the so advertised shomi or others  or utube on tablets and portables when  the speed on wireless does not go above the 24M (days, nights, weekends)?. Should I tear down walls to run wires? Are you insane? Besides that, running long wires causes some loss. I had 6M and had a speed ranging from 14M to 24M with a Rogers modem (refurbished of course).Now I switched to Ignite 60 to get anywhere from 1.96 to 38M (very rarely) on the Hitron CGN3ACSMR: I positioned the new modem as suggested by Rogers, tried in another room, the technician (by the way they just patched up things that I am able to do myself)  records fantastic speed, when I try again, the speed is not the same. My laptop is surely old, not the tablet though or the cell. So if I cannot have more speed, what is the point of paying more? On top of that the cables outside running to my house are literally above the ground and almost on the sidewalk( called several time in the past 3 years) . I have my part of oldies and living in an old subdivision but Rogers does not do anything better and from what I read, this modem is causing more that few problems. Take some responsibility. Tim Horton and all the public places have more speed (on a public network).

This so fantastic modem wireless works exactly like my previous wireless . of $20.00.

Last but not least,  the tech support does not agree how much you lose from wired to wireless, one told me 50% another 25%, Huge difference, at least try to agree on the lie you  tell.

 

Resident Expert
Resident Expert
Posts: 6,049

Re: My internet is So SLOW

Ok, where to start?  Good wifi performance is comprised of a number of components from the wired and wifi side of the house.  For the wired side, we're talking about good cable signal levels reaching the modem.  If those signal levels are where they should be, the modem itself will deliver the expected data rates on an ethernet connection.  

The wifi performance depends on the capabilities of the modem or router itself, the wifi environment that its operating in, and the capabilities of the receiving device.  The Hitron modems, along with many other ISP supplied all in one modem / router combos simply don't deliver the same wifi performance of a good router.  For anyone who demands top notch performance from their wifi access point, a good third party router is the way to go.  I would suspect that Timmies doesn't use an ISP supplied all in one modem / router for its access point. With a good router on hand, you would set the modem to operate in Bridge mode, acting as a modem only, and run the router in full router mode, performing all of the duties such as firewall, router, wifi access point, etc.  Just as an example, running a CGN3 on a 250/20 Mb/s plan, the best I would see on a 5 Ghz network was just over 200 Mb/s down, 20 Mb/s up on a speedtest.  Now with a CGN3ACSMR in Bridge mode and an Asus RT-AC68U router, same internet plan, same gaming laptop, we see 328/22 for max rates on a speedtest.  So, the modem or router itself is one piece of the puzzle and it can make a huge difference on its own.

The wifi environment can be observed by loading an application like inSSIDer onto your laptop and walking around your home and observing how your wifi network received power levels stack up against the other modems and routers that your neighbors are using. Looking at the inSSIDer display will tell you how many other modems and routers are running nearby and if they are on the same channel as you, causing interference for your network.  That display will also tell you if you should consider moving up into the 5 Ghz band, if you're not there already.  The display takes about three to four minutes to settle down if you're moving around the house.  That is worth doing, especially if you are in a multi-story home.  Moving up results in an increase in your RF horizon and as a result, the number of other modems or routers that your laptop can see. End result, more competition.

Lastly, the receiving device.  I think that the vast majority of issues that we see in this regard are with laptops.  It is really unfortunate that manufacturers build laptops as cheap as they can.  We've seen new, really nice laptops listed in the forum that turn out to be equipped with cheap single antenna wifi cards that are only b/g/n capable.  That limits the data throughput due to the single antenna, and due to the limitations of b/g/n technology.  The really unfortunate part of this is that unsuspecting owners only determine this when they decide to increase the data rate of their internet plan.  What could be simpler?  I want more speed, I'll just change my plan.  And..... here we are.  Like the change in modems for routers, this also has a huge impact on the observed wifi performance.

So, what can be done?

1.  Log into the modem, navigate to the STATUS ..... DOCSIS WAN page, copy the downstream and upstream tables and paste them into this thread.  You can grab the text components of the tables and paste them into the thread, so you don't have to paste a screen capture.  With the data in the thread, we can have a look at the signal levels and determine if there is an issue.

2.  Load inSSIDer onto your laptop.  Loaded on a dual band laptop, it will show both 2.4 and 5 Ghz networks that are running nearby.  This can be found at:   http://www.techspot.com/downloads/5936-inssider.html     This version doesn't show the 802.11ac networks running nearby.  There is a newer pay version out that does, and if you use 802.11ac network at all its worth the $20 US to have on hand.  With that loaded on your laptop you will have a much better idea of what you're competing with.

3.  Load the freebie pingplotter onto your laptop or pc, and run a test session out to some IP address like www.google.ca.  There is a copy image capability under Edit, so you can copy the application results and paste them into something like MS Paint and then post that in here as well.  That will show if there are any congestion issues at the node beyond the modem, which will be the neighborhood node or the Cable Modem Termination System entry point.  That is also something that can be addressed. This can be obtained from www.pingplotter.com

4.  Can you provide an exact model number of your laptop.  That will help in terms of looking at the overall laptop specs.  If you can, please drill down to the Device Manager, to the Network adapters, copy the ethernet and wifi adapter model data and paste those into the thread.  With that data available it will be much easier to determine what the ethernet port and wifi card will do in terms of their performance.



I've Been Here Awhile
Posts: 2

Re: My internet is So SLOW

I have same problem with my speed also router not working and the wifi to.i had to rebote my modem to get tge speed back up.

I've Been Here Awhile
Posts: 3

Re: My internet is So SLOW

Signed up for Rogers Ignite 250u two weeks ago. Was getting 12-22Mbps with the GB Hitron Coda modem. Called many times and during Rogers Tech visit the speed was 22Mbps but it dropped when he left.  Got email on two occasions indicating issue was fixed on the back end. I replace the Hitron Coda because I had to reboot it daily to get connectivity. The new Hitron worked for one day but after that no signal on the ethernet ports only WIFI. Replaced with a Rocket modem but getting 7-22Mbps intermittently. Tired of calling Rogers Support because they don't appear to know what they are doing. Suggestions?

Resident Expert
Resident Expert
Posts: 6,049

Re: My internet is So SLOW

@dywg,


1. What modem model do you currently have as seen by the product sticker at the back of the modem: CGN3xxx or CGNM-3552?


2. What Software Version (firmware) is currently loaded, as seen on the modem's STATUS page. That page is the first page to be displayed when you log into the modem.


3. Can you navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post. The copy and paste will paste in the text contents of the tables.

 

4.  Are your slow data rate observations seen with an ethernet or wifi connection?

 

Don't know why your post was moved here? This thread is over a year old Smiley Sad



I've Been Here Awhile
Posts: 3

Re: My internet is So SLOW

Thanks for the reply. Here is the requested info/status:

 

1. What modem model do you currently have as seen by the product sticker at the back of the modem: CGN3xxx or CGNM-3552?

 

CGN3ACSMR

 

 

2. What Software Version (firmware) is currently loaded, as seen on the modem's STATUS page. That page is the first page to be displayed when you log into the modem.

 

4.5.8.27

 

3. Can you navigate to the STATUS .... DOCSIS WAN page, copy the downstream and upstream tables and paste them into a post. The copy and paste will paste in the text contents of the tables.

 

Connected directly to PC:

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)

1 693000000 256QAM 5.200 23 38.983

2 561000000 256QAM 3.100 2 38.983

3 567000000 256QAM 3.100 3 38.605

4 573000000 256QAM 2.700 4 38.983

5 579000000 256QAM 2.200 5 37.636

6 585000000 256QAM 1.500 6 37.636

7 591000000 256QAM 2.000 7 38.983

8 597000000 256QAM 2.100 8 38.605

9 603000000 256QAM 1.900 9 38.605

10 609000000 256QAM 2.400 10 38.605

11 615000000 256QAM 3.200 11 38.983

12 621000000 256QAM 3.300 12 38.983

13 633000000 256QAM 3.800 13 38.983

14 639000000 256QAM 4.300 14 38.983

15 645000000 256QAM 4.400 15 38.983

16 651000000 256QAM 4.900 16 38.983

17 657000000 256QAM 5.200 17 38.983

18 663000000 256QAM 5.700 18 38.605

19 669000000 256QAM 5.600 19 38.605

20 675000000 256QAM 5.700 20 38.983

21 681000000 256QAM 5.900 21 40.366

22 687000000 256QAM 5.500 22 38.983

23 555000000 256QAM 3.300 1 38.605

24 699000000 256QAM 5.400 24 40.366

Upstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth

1 23700000 ATDMA - 64QAM 47.500 2 6400000

2 38596000 ATDMA - 64QAM 47.500 3 3200000

3 30596000 ATDMA - 64QAM 47.500 1 6400000

 

————————————————————————————————————————————————

 

Connected to a router:

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)

1 693000000 256QAM 5.200 23 38.983

2 561000000 256QAM 3.100 2 38.605

3 567000000 256QAM 3.000 3 38.605

4 573000000 256QAM 2.600 4 38.983

5 579000000 256QAM 2.200 5 37.636

6 585000000 256QAM 1.600 6 37.636

7 591000000 256QAM 2.000 7 38.605

8 597000000 256QAM 2.100 8 38.605

9 603000000 256QAM 1.900 9 38.983

10 609000000 256QAM 2.400 10 38.605

11 615000000 256QAM 3.200 11 38.605

12 621000000 256QAM 3.300 12 38.983

13 633000000 256QAM 3.700 13 38.605

14 639000000 256QAM 4.300 14 38.605

15 645000000 256QAM 4.500 15 38.983

16 651000000 256QAM 4.900 16 38.983

17 657000000 256QAM 5.200 17 38.983

18 663000000 256QAM 5.700 18 38.983

19 669000000 256QAM 5.600 19 38.983

20 675000000 256QAM 5.800 20 38.983

21 681000000 256QAM 5.900 21 40.366

22 687000000 256QAM 5.500 22 38.983

23 555000000 256QAM 3.300 1 38.605

24 699000000 256QAM 5.400 24 40.366

Upstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth

1 23700000 ATDMA - 64QAM 47.500 2 6400000

2 38596000 ATDMA - 64QAM 47.500 3 3200000

3 30596000 ATDMA - 64QAM 47.500 1 6400000

 

4.  Are your slow data rate observations seen with an ethernet or wifi connection?

 

Ethernet only